“I came in expecting to pay $49.99 for an oil change based on a discount email I believed came from this dealership. I later realized I had mixed it up with a similar offer from another Ford dealership, but I was disappointed that no effort was made to honor a comparable price or provide a meaningful adjustment. The promotion was the main reason I chose to come in.
Instead, a visit I expected to cost about $50 turned into a bill of approximately $200. Then I was told I needed four new tires at an additional cost of around $800. I understand that tire recommendations can be necessary, but I had just purchased one brand-new tire. I know I did not need all four tires replaced.
This felt less like helpful service and more like aggressive upselling. I declined the tire work because I did not trust the recommendation. It is frustrating to come in for a basic oil change and repeatedly be presented with costly add-ons that dramatically increase the total bill.
I appreciate the hot chocolate, but I would rather receive transparent pricing, trustworthy recommendations, and less pressure to spend far more than I came in for.”
