by 2003 LEXUS ES 300 Owner on 06/08/2026Verified Service
Service was terrible. You picked my car up on Monday and didn't get back to me until Thursday that you had to re-order a new seatbelt on the driver side. You should've told this by Tuesday so that I didn't have to panic about having a car for the weekend now the car has to go back into you because you do not have a seatbelt for me.
by Jennifer Barbieri (Service Director) on 06/08/2026
I am sorry for the poor experience. Picking up your car on Monday, and not informing you until Thursday that a driver-side seatbelt had to be re-ordered (when you should've been told by Tuesday) is unacceptable. I apologize for the anxiety and inconvenience of possibly losing your car for the weekend. I will speak with my service and parts teams right away to gather further details, improve our communication, and make the necessary changes so this doesn't happen again. Please feel free to contact me at (866) 506-3385 if you would like to discuss this further.
by 2023 LEXUS RX 350 BASE/350 PREMIUM/3 Owner on 06/03/2026Verified Service
I recently brought my Lexus in for routine service and a recall repair, and I had a great experience. The staff was professional, friendly, and kept me informed throughout the process. The work was completed efficiently, and everything was handled smoothly from check-in to pickup. I appreciate the excellent customer service and attention to detail. Highly recommend Lexus of Manhattan service department!
by Jennifer Barbieri (Service Director) on 06/03/2026
Thank you for taking the time to share your kind feedback, and recommendation. I am thrilled to read that you were satisfied with the experience we provided you. I wish you the best of luck with your car! If you should require further help, or have any questions, please feel free to reach out to me at (866) 506-3385.
by 2022 LEXUS RX 450H F SPORT Owner on 01/12/2026Verified Service
Take car in for service, and known problems, told me they can't do anything or check the problems about it because of the holiday, put me in risk of dangerous. I trust the brand , but it let me down. And also coffee is like a cup of hot water with touch of coffee flavor
by Lexus of Manhattan on 01/13/2026
Good morning, I am sorry to read that you are experiencing such displeasure. I will be gathering further details as to what went wrong from my team, and we will be making any appropriate changes. Please feel free to contact me at (212) 977-4400 if you would like to discuss anything further. Jennifer Barbieri, Service Director, Lexus of Manhattan.
by Roberto O. on 01/02/2026Verified Service
Fast and efficient. Got there at 7:30 AM, service advisor stated it would be done by around 4 PM. Battery replacement, oil change and state inspection. I asked for a loaner, he said he would have me out by 12:30 PM. Instead, it was done by 9:30 AM.
Confused but grateful.
by Lexus of Manhattan on 01/02/2026
It was our pleasure to return your vehicle to you in a quicker time than you were originally promised. Thank you for choosing Lexus of Manhattan!
by 2015 LEXUS ES 350 Owner on 12/06/2025Verified Service
I always feel as though I get work done that is not necessarily urgent. For instance, did I really need to get spark plugs replaced? I like driving the car but I have spent more money on this car than any other I've own. I'm not sure I would buy another one.
by Jennifer Barbieri (Service Director) on 12/08/2025
We appreciate your 3-star rating. It is regrettable to learn that you feel the work done on your vehicle was unwarranted. We never suggest repairs to our clients unless they are truly necessary. We consistently offer explanations for our repair recommendations, and I will be addressing your concerns with my team to ensure that this was indeed the situation. Please feel free to contact me at (212) 977-4400 if you would like to discuss anything further.
by 2024 LEXUS RX 350 BASE/350 PREMIUM/3 Owner on 11/24/2025Verified Service
Didn't Like
Car promise to be ready at 12 noon got the car at 3 pm.
I got to the shop at 12:35 pm to pick up service manager tells me to wait and he calls to check the status. At 1:35. He tells me that I should get my car in 5-10 minutes. After an hour at 2:35 pm I go to talk he completely forgot about me and he asks for my name again in a not nice way. Finally I get my car at 3:00 pm. Will never go back
by Lexus of Manhattan on 11/25/2025
Good morning, I am sorry to read about your frustrations regarding the turnaround time for your vehicle's service. I will speak with my team in order to gather further details about this incident, and we will make any appropriate changes. If you would like to discuss this further, please feel free to contact me at (212) 977-4400. Jennifer Barbieri Service Director Lexus of Manhattan.
by 2021 LEXUS ES 250 BASE/250 LUXURY/25 Owner on 10/09/2025Verified Service
I had great difficulty getting a message to my representative or a response from the service department altogether about my car. It was bad. My amazing consultant Jeremy Carter turned everything around and then some. Now I'm a happy and devoted customer. Wow!
by Lexus of Manhattan on 10/10/2025
Good morning, I would like to thank you for taking the time to provide your 5-star rating on CarFax.com. It was my pleasure to help turn your experience into one that you were ultimately satisfied with, and I wish you all the best with your car! If you should require further help with anything vehicle related, please feel free to contact me at (866) 506-3385. Jeremy Carter, Lexus of Manhattan.
by 2010 LEXUS SC 430 Owner on 08/17/2025Verified Service
2010 Lexus SC430 looked brand new after service. In a perfect world would stay that way for another 25 years! Have promised to gift to daughter Claire when I reach the end of my driving career. Thanks to Lexus may well keep that promise. Superb services &Vito was excellent as service manager. Lexus has been the best!
by Lexus of Manhattan on 08/18/2025
Good morning, I would like to thank you for providing such kind feedback on CarFax.com. It was my pleasure to assist you with your vehicle's service. It is great to read that you were satisfied with your recent experience, and I wish you the best with your 2010 Lexus SC 430! Best wishes to your daughter on receiving your car from you. If you should require further help with anything vehicle related, please feel free to contact me at (866) 506-3385. Vito Perremuto, Lexus of Manhattan.
by Michael J S. on 08/06/2026Verified Service
Vito was just great as usual and helped me greatly to resolve all my issues.
Danielle was also excellent and super helpful. Thank you to both!!
Extremely professional and responsive
by Vito Perremuto on 08/06/2026
Danielle and I appreciate your continued trust in us, and we look forward to helping you again whenever your Lexus needs us. Safe travels, and thank you for choosing Lexus of Manhattan for your vehicle's servicing needs!
by 2017 LEXUS RX 350 BASE/350 F SPORT Owner on 08/05/2026Verified Service
I come to Lexus service center because of Mo. He is a consummate professional and I trust that the service he recommends is needed
by Mushahid Sidat on 08/06/2026
Thank you for taking the time to drop us a 5-star review. Trust is everything in service, so learning that I have earned yours means the absolute world to me. See you next time you are due for a visit!
by 2017 LEXUS RC-F Owner on 07/26/2026Verified Service
Definitely changed my mind after a previous experience at another dealership in a extremely thanks at how smooth they handled my recall service. Although I needed other things they didn't pressure me and understood me.
by Lexus of Manhattan on 07/27/2026
We are delighted to see your 5-star rating, and read about your great experience with us. Making sure your recall service was handled smoothly, efficiently, and without any high-pressure tactics is exactly the kind of care we strive to provide every guest. Knowing we were able to turn your experience around compared to your previous dealership visits means everything to our team. We appreciate your trust, and look forward to assisting you whenever you need us next!
by 2011 LEXUS LX 570 Owner on 07/19/2026Verified Service
My service representative Vito took care of everything seamlessly. Every concern was addressed and my car was returned like new.
by Vito Perremuto on 07/20/2026
It is wonderful to read that you enjoyed the experience I provided you, and I wish you continued luck with your car!
by 2025 LEXUS NX 350H BASE/350H PREMIUM Owner on 07/04/2026Verified Service
Service consultant, Mo Sidat is always friendly and helpful when I have my Lexus serviced. Explains and reviews all work that needs to be done.
by Mushahid Sidat on 07/06/2026
It makes me happy that you were satisfied with the experience I provided you. Thank you for choosing Lexus of Manhattan for your vehicle's servicing needs!
by 2024 LEXUS NX 350 PREMIUM Owner on 07/02/2026Verified Service
The Lexus Rep Victor and the rest of the crew did an excellent job in taking care of my vehicle. Courteous, efficient and great workmanship.
by Victor Rodriguez on 07/03/2026
It was my pleasure to assist you with your vehicle's servicing needs. Thank you for choosing Lexus of Manhattan!
by 2024 LEXUS RX 500H F SPORT Owner on 06/29/2026Verified Service
Lots of up-charges from the pre-paid maintenance. The car was returned later than promised. Required maintenance was not performed even though it was scheduled.
by Jennifer Barbieri (Service Director) on 06/29/2026
I am sorry for the frustrating experience you had during your recent visit. We hold ourselves to a much higher standard, and it is disappointing to read that we let you down in multiple areas. It is also unfortunate to learn about the delay in getting your vehicle back to you, and that your scheduled required maintenance was not completed. I will be looking into this, and will be instructing my team to ensure your vehicle gets the proper attention it needs moving forward. Thank you for bringing this to our attention, and we hope you will reach us at (855) 244-8141 if you require further help.
by 2025 LEXUS RX 350 BASE/350 PREMIUM/3 Owner on 05/19/2026Verified Service
It was disappointing to learn about the recall on my 2025 RX350, especially since it was not identified during my recent service visit 5.14.26 Additionally, the next service decal was not placed on my windshield.
by Jennifer Barbieri (Service Director) on 05/19/2026
I am sorry for your disappointment regarding the recall on your 2025 Lexus RX 350 not being identified during your recent service visit, as well as for the next service decal not being placed on your windshield. Please know that I will be speaking with my team to gather further details regarding this situation, and we will be making the appropriate changes moving forward to help prevent issues like this from happening again. We understand how frustrating this experience must have been, and we truly appreciate you bringing it to our attention. If you would like to speak further about your experience, please feel free to contact me at (866) 506-3385
by 2025 LEXUS ES 350 BASE/350 LUXURY/35 Owner on 05/14/2026Verified Service
Victor st Lexus of Manhattan was excellent. He warned me of waiting time and made sure that the car was ready by the time he predicted
by Victor Rodriguez on 05/15/2026
I am happy that the heads-up that I provided you regarding the wait time ended up working in your favor. It was a great pleasure to assist you with your vehicle's servicing needs!
by 2025 LEXUS RC 350 BASE/350 F SPORT Owner on 04/29/2026Verified Service
I was able to drive in without an appointment
For an inspection and was out within 2 hours.. they also gave me a free car wash
by Jennifer Barbieri (Service Director) on 04/29/2026
It was our pleasure to accommodate you for your vehicle's inspection. I am glad that you were satisfied with the experience we provided you, and we all wish you continued luck on the road! If you should ever require further help, please feel free to contact us at (866) 506-3385.
by 2023 LEXUS RX 350 BASE/350 PREMIUM/3 Owner on 04/19/2026Verified Service
Timely, no charge for engine clip dislocation. Provided loaner vehicle on timely basis. Quick contact when engine error message appeared on dashboard.
by Lexus of Manhattan on 04/20/2026
Thank you for posting your kind feedback, It was our pleasure to assist you with replacing the engine clip in your vehicle!
by 2020 LEXUS RX 450H Owner on 04/16/2026Verified Service
Excellent Service (please don't send these questionnaires - they are burdensome and customers get so many from everyone they deal with that they are highly annoying)
by Jennifer Barbieri (Service Director) on 04/16/2026
We appreciate your 5-star rating! Thank you for providing your feedback regarding the questionnaire that you received. We will be using your remarks in order to help us improve ourselves for the future.
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Service Information
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1,305 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Lexus of Manhattan specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Lexus of Manhattan specializes in these makes, in addition to many others.
Acura
Honda
Infiniti
Lexus
Toyota
Shop Amenities
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About Us
At Lexus of Manhattan, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned c...
What do verified customers think about Lexus of Manhattan in New York, NY?
Verified customers who visit Lexus of Manhattan in New York, NY rate this business 4.5 out of 5 stars, with 918 reviews. 1,305 customers favorited this location.
How can I contact Lexus of Manhattan in New York, NY?
To reach the sales team at Lexus of Manhattan in New York, NY, call (888) 788-9856. To reach the service department, call (877) 385-8761
How can I schedule a service appointment with Lexus of Manhattan in New York, NY?
Acura
Honda
Infiniti
Lexus
Toyota