by 2023 LEXUS IS 300 Owner on 05/12/2026Verified Service
The staff at Lexus of Queens was exemplary.
Yasnil is truly an asset to the company. She took the time to answer all of my questions and address every concern. She was professional, courteous, and incredibly helpful in making sure everything was handled smoothly.
I'm very impressed with the level of service I received.
by Yasnil Dejesus on 05/12/2026
I appreciate your kind feedback. It was a great pleasure to assist you with your vehicle's servicing needs!
by 2025 LEXUS RX 350 BASE/350 PREMIUM/3 Owner on 03/10/2026Verified Service
Artur was professional and efficient. I waited for my car for service and it was truly a pleasure as the service exceeded all expectations from start to finish. Kept me abreast in person and loving the use of tech to provide me with a 360 view of my car and the work that was being performed step by step by the mechanic. Welcome to the future and Lexus of Queens knocked it out the of the park!
by Artur Stybicz on 03/11/2026
Thank you for posting your thoughtful feedback. It was my pleasure to assist you with your vehicle's servicing needs!
by 2022 LEXUS RX 350 Owner on 12/12/2025Verified Service
Lisa Johnson my consultant was the best. Helpful thoughtful and very understanding. She is always a pleasure. I also liked the video of the inspection and how it explained anything my car may have needed. I briefly sat with Jennifer Velasquez the vehicle manager who was very patient and attentive. She answered all of my questions. Although I am not ready to trade in my car, I found her to be a great manager.
by Lisa Johnson on 12/12/2025
Jennifer and I would like to thank you for your kind feedback. We both had a wonderful time assisting you with your vehicle's service. It is great to read that you were satisfied with the experience we provided you, and we are both looking forward to your next appointment! Thank you for choosing Lexus of Queens for your vehicle's servicing needs.
by Dave T. on 12/01/2025Verified Shopper
This dealership is a total scam. They have a 2023 Lexus listed like it's a leftover, but when you inquire about it they send back a cryptic email that never actually confirms whether the vehicle is available. When you ask for confirmation, they avoid answering and just try to get you to "come in." It's a classic bait-and-switch scam.
by Lexus of Queens on 12/01/2025
Good morning, I am sorry for the frustrations you are feeling regarding the 2023 Lexus you were interested in. We never use bait and switch sales tactics on our guests, and I would like to learn more about this incident. I will be gathering further details from my team, and we will be making any appropriate corrections. Please feel free to contact me at (718) 392-7500 if you would like to discuss this further. Michael Chan, General Manager, Lexus of Queens.
by 2024 LEXUS RX 350 BASE/350 PREMIUM/3 Owner on 11/06/2025Verified Service
Professional friendly interaction with service associate and signing in yto drop off vehicle for repair
comfortable surroundings
frequent notifications about service completion
video presentation of necessary service recommendations
short time waiting for service completion
car wash after completion of service
by Lexus of Queens on 11/07/2025
Good afternoon, thank you for providing your 5-star rating on CarFax.com. It was our pleasure to assist you with your vehicle's service. We are thrilled that you noticed our new method of showing our guests what they should expect to be done to their vehicle via a video clip, and we look forward to providing you the same type of updates on your future service visits! If you should require further assistance, please feel free to contact me at (718) 392-7500. Ertan Jusuf, Service Director, Lexus of Queens.
by 2000 LEXUS ES 300 Owner on 10/31/2025Verified Service
I like that service manager addressed a post service concern without additional charge. however, I left the car for service with a little less than half a tank of gas and received it back with under a quarter tank of gas and wonder where the car had been while being serviced.
by Lexus of Queens on 10/31/2025
Good afternoon, thank you for taking the time to provide your 4-star rating on CarFax.com. I am sorry, however, to read about your concerns regarding the fuel level in your vehicle upon its return to you. I will be speaking with my team regarding this incident, and we will be making any appropriate adjustments. Please feel free to contact me at (718) 392-7500 if you would like to discuss this further. Ertan Jusuf, Service Director, Lexus of Queens.
by 2020 LEXUS RX 450H Owner on 10/29/2025Verified Service
I. I like the new location; it is clean and big.
2. I do not like the prices, charging almost $280 to change a Cabin Air Filter!
It took me about 10 minutes to change the cabin air filter!
3. I am considering other alternatives for simple service needs.
4. I have no problem recommending this shop for serious mechanical problems.
by Lexus of Queens on 10/29/2025
Good afternoon, thank you for providing your 4-star rating, and recommendation on CarFax.com. We were pleased to assist you with your vehicle's servicing needs. I am sorry, however, to read about your frustrations regarding our prices. We set them in a competitive manner, and we will be using your feedback to help us improve for the future. If you would like to speak about this further, please feel free to contact me at (718) 392-7500. Ertan Jusuf, Service Director, Lexus of Queens.
by 2015 LEXUS GX 460 Owner on 10/22/2025Verified Service
Again, exceptional service all around.
A special thanks to Maria Morales and Yasnil DeJesus.
Kept me updated at all times and delivered as promised.
They set the standard for Customer Service in my book.
A delightful experience with both.
Keep up the good work!!!!
by Maria Morales on 10/23/2025
It truly was our pleasure to assist you with your vehicle's servicing needs. Yasnil and I are thrilled that you were satisfied with the experience we provided you, and we both wish you the best of luck on the road!
by 2021 LEXUS UX 250H Owner on 10/15/2025Verified Service
It was a nice experience there so many Lexus dealers in New Jersey but we wanted to service the vehicle there where we bought the vehicle and the service was excellent they explained everything in there office in a big screen how your warranty works and for how long you have for and was in and out in one hour in a half. We would definitely go there again for service .
by Lexus of Queens on 10/16/2025
We appreciate the kind words regarding your vehicle's recent service, and your thoughtful recommendation. Thank you for choosing Lexus of Queens!
by 2025 LEXUS NX 350 PREMIUM Owner on 09/30/2025Verified Service
I've only dealt with the service department at Lexus of Queens twice, but both times I have found the people that I've dealt with extremely nice and accommodating. I wish they were open at least one weekend day, or stayed open later during the week, but that is my only issue.
by Lexus of Queens on 09/30/2025
Good morning, thank you for taking the time to provide your kind feedback on CarFax.com. I am happy to read that you were satisfied with your recent experience, and I wish you the best of luck with your car! If you should require further help, please feel free to contact me at (718) 392-7500. Ertan Jusuf, Service Director, Lexus of Queens.
by 2022 LEXUS RX 350 Owner on 09/17/2025Verified Service
The new service department is great very comfortable and the service was excellent, I had arrange for a loner vehicle and it was there ready and waiting for me, my car was ready quickly and they washed and vacuum the car very happy with the service I received.
by Lexus of Queens on 09/18/2025
Good morning, I would like to thank you for sharing your kind feedback on CarFax.com. We enjoyed helping you with your vehicle's service. I am happy to read that your recent experience with us was a positive one, and I wish you continued luck with your car! If you should require further help with anything vehicle related, please feel free to contact me at (833) 426-7191. Ertan Jusuf, Service Director, Lexus of Queens.
by 2024 LEXUS GX 550 PREMIUM/PREMIUM+/5 Owner on 05/10/2026Verified Service
From the moment I arrived, the Lexus personnel were attentive and personable. They kept me informed on what they had done with my GX 550.
by Lexus of Queens on 05/11/2026
It was a great pleasure to assist you with servicing your Lexus GX 550, and we wish you the best of luck on the road!
by 2025 LEXUS NX 250 BASE/250 PREMIUM Owner on 05/01/2026Verified Service
Customer service was great!!! Check in & Yasnil are the best!!!! They always make me feel welcomed & comfortable
by Yasnil Dejesus on 05/01/2026
I appreciate your kind feedback, and 5-star rating. It is always my pleasure to assist you with your vehicle's servicing needs!
by 2022 LEXUS RX 350 Owner on 04/20/2026Verified Service
Hi,
Thank you to Lisa for providing such great customer service, professionalism and friendly attitude. Great work by the staff who took the time to document and provide feedback as they inspected the car. Great experience overall!!
by Lisa Johnson on 04/21/2026
It was a great pleasure to assist you with your vehicle's servicing needs. Thank you for choosing Lexus of Queens!
by 2016 LEXUS RX 450H BASE/450H F SPORT Owner on 04/13/2026Verified Service
Maria Ramos is my consultant. I always have a good experience with her and the service center. Prices are higher but they do get the job done and if it's longer than 4 hours, I usually end up getting a loaner.
by Maria Morales on 04/14/2026
I appreciate your kind feedback. Thank you for Choosing Lexus of Queens!
by 2021 LEXUS GX 460 PREMIUM Owner on 04/11/2026Verified Service
I liked the facility. However the service should be improved.
My service included an exterior wash and interior vacuum. Both were below standard.
by Ertan Jusuf (Servie Director) on 04/13/2026
Thank you for your 3-star rating. We are sorry, however, that the car wash we provided was not what you expected, and we would like an opportunity to correct this. We will be more than happy to provide you with another complimentary car wash. Please mention this during your next visit, and we will gladly provide it to you.
by 2024 LEXUS RX 350H BASE/350H PREMIUM Owner on 03/30/2026Verified Service
everyone is on past pace in an good way, video of inspection and what is wrong, what going to do, the condition of everything, then give the option to fix it is very helpful
by Lexus of Queens on 03/30/2026
Thank you for your 5-star rating. We are happy that you were satisfied with the video inspection that we provided you, and we thank you for choosing Lexus of Queen's for your vehicle's servicing needs!
by 2012 LEXUS RX 350 Owner on 03/25/2026Verified Service
Super happy with the service. Overall, excellent and very happy with Lisa Johnson, service advisor! Please pass this on to Lisa Johnson.
by Lisa Johnson on 03/26/2026
Thank you for such kind feedback. It is always a pleasure to assist you with your vehicle's servicing needs, and I wish you continued luck with your car!
by 2018 LEXUS NX 300 BASE/300 F SPORT Owner on 03/19/2026Verified Service
Service completed was great. However insistence that a loaner car was needed for 24 to 48 hours and driving home which took an hour and then told my car was complete and to return the car by 5 pm was not good customer service.
by Ertan Jusuf (Service Director) on 03/19/2026
Thank you for your 5-star rating. It is unfortunate, however, to read that you were inconvenienced by the timing of your vehicle's completion. We will be using your feedback in order to help us improve our services for the future, but please feel free to contact me at (718) 392-7500 if you would like to discuss anything further.
by 2020 LEXUS RX 350 Owner on 02/28/2026Verified Service
Lexus of queens is outstanding my advisor Mrs Lisa Johnson is very knowledgeable and kind she knows her stuff great service all around
by Lisa Johnson on 03/02/2026
It is always a pleasure to assist you with your vehicle's servicing needs. Thank you for continuing to choose Lexus of Queens!
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Service Information
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1,670 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Lexus of Queens specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Lexus of Queens specializes in these makes, in addition to many others.
Audi
Lexus
Mazda
Subaru
Toyota
Shop Amenities
Business Center
Complimentary Drinks
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
Snacks
About Us
At Lexus of Queens, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned car ...
What do verified customers think about Lexus of Queens in Long Island City, NY?
Verified customers who visit Lexus of Queens in Long Island City, NY rate this business 4.6 out of 5 stars, with 920 reviews. 1,670 customers favorited this location.
How can I contact Lexus of Queens in Long Island City, NY?
To reach the sales team at Lexus of Queens in Long Island City, NY, call (347) 752-4982. To reach the service department, call (877) 357-4881
How can I schedule a service appointment with Lexus of Queens in Long Island City, NY?
What are the shop amenities offered by Lexus of Queens in Long Island City, NY?
Lexus of Queens in Long Island City, NY offers the following amenities: Business Center, Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi and Snacks.
Does Lexus of Queens in Long Island City, NY have a service center?
Yes, Lexus of Queens in Long Island City, NY does have a service center. You can contact the service department at (877) 357-4881.
