by 2024 CADILLAC ESCALADE ESV SPORT PLATIN Owner on 08/09/2026Verified Service
Brogan Cadillac told me three times that the air suspension was fine, but when I checked, it hadn't actually been repaired; I wasted three days at Brogan Cadillac, and on the last day, they lied and told me I needed a part. I then took my vehicle to Manhattan Cadillac, and they repaired the suspension in just a few hours.
by Frank Licari (Service Director) on 08/10/2026
Thank you for leaving us a 5-star rating. We know how frustrating it is to deal with ongoing vehicle issues, and delays, so I am thrilled that our service team could diagnose, and repair your air suspension properly, within just a few hours. We appreciate your trust in us to get the job done right, and we hope you will contact us at (212) 765-0909 if you should require further assistance down the line.
by 2020 CHEVROLET SONIC LT Owner on 06/01/2026Verified Service
The wait for a scheduled oil change (only) was three hours. This for a scheduled service visit. This was way too long.
Since it was just an oil change it is hard for me to rate the other aspects of the service quality. It will depend on the next time I use their service.
Wait room was clean and modern but there was nothing else there like a live tv or coffee, especially if there is a 3 hour wait.
by Frank Licari (Service Director) on 06/02/2026
Thank you for your 3-star rating, and for choosing Cadillac of Manhattan for your vehicle's servicing needs. We appreciate your feedback, and the opportunity to serve you. I would like to apologize that your scheduled oil change appointment took approximately 3 hours to complete. This is not the level of service or convenience that we expect our guests to endure, especially for a scheduled maintenance visit. We understand how valuable your time is, and we regret the frustration this experience may have caused. We appreciate your comments regarding both the wait time, and our waiting area, and we will be using your feedback to help us improve our processes, and guest experience moving forward. If you should require any further assistance, please do not hesitate to contact me at (212) 765-0909.
by 2022 CHEVROLET TAHOE LT Owner on 11/15/2025Verified Service
3 hours waiting for oil change wiyh 7:30am arrival appt and did not top of fluids as promised in an oil change
Like washer fluid etc
Come on guys. Its not that hard to service customers,
Its NEW YORK CITY $$$$
Im sick of dealers cutting corners and ripping off customers !
by Cadillac of Manhattan on 11/17/2025
Good morning, I am sorry to read about your frustrations. We take customer satisfaction very seriously, and the concerns that you are referring to regarding the oil change that you recently brought your vehicle in for run counter to the values of our dealership. I will be speaking with my team in order to gather further details, and we will be making any appropriate corrections. If you would like to discuss this further, please feel free to contact me at, (212) 765-0909. Vinny Siddiolo, Service Director, Cadillac of Manhattan.
by 2025 CADILLAC ESCALADE ESV SPORT PLATIN Owner on 08/07/2026Verified Service
They make it so easy. We're able to see me right away without waiting during drop off. They also followed up with me several times via text. Everything went perfectly.
by Cadillac of Manhattan on 08/07/2026
Efficiency, and clear communication are top priorities for us, so we are thrilled to read that your drop-off was seamless, and the text updates kept you well-informed! We look forward to providing the exact same level of service during your next visit, but please feel free to contact us at (212) 765-0909 if you should require assistance before then.
by 2023 CADILLAC CT5-V Owner on 07/14/2026Verified Service
Great service manager-John
The wait for an oil change was over 2 hours but the var was broigjt ip washed and with a tire rotation
by John Gaied on 07/15/2026
Thank you for the 5-star rating, and for taking the time to share your kind feedback. I am glad to read that you had a great experience, and that you were satisfied that your vehicle was brought up freshly washed with the tire rotation completed. At the same time, I sincerely apologize for the wait time you experienced. While we always strive to get our guests back on the road as quickly as possible, a wait of over two hours for an oil change is longer than we aim for. We appreciate your patience, and business, and we will work with our team to find ways to improve our efficiency moving forward. Please feel free to contact me at (212) 765-0909 if you should require further help.
by 2021 CHEVROLET CAMARO LT Owner on 06/08/2026Verified Service
Incredible customer service from beginning to end. Every person I came in contact with made me feel like they cared about my experience and that they knew what they were talking about. Thanks, again!
by Cadillac of Manhattan on 06/08/2026
We appreciate your kind feedback, and 5-star rating. Thank you for choosing Cadillac of Manhattan for your vehicle's servicing needs!
by 2022 CADILLAC XT5 LUXURY Owner on 04/15/2026Verified Service
Cadillac is a machine that needs professional care ,and as owner I enjoy the well care not only to my car but me. Respectful service people.,make you feel so good....
by Cadillac of Manhattan on 04/15/2026
We appreciate your kind words. Thank you for choosing Cadillac of Manhattan for your vehicle's servicing needs!
by Leonardo R. on 03/17/2026Verified Service
excellent service very knowledgeable and respectful service techs
car was serviced in 2hrs this is my fifths time coming here and I have no complaints extremely happy
by Cadillac of Manhattan on 03/17/2026
Thank you for providing such kind feedback. We also appreciate your 5-star rating!
by 2021 CADILLAC ESCALADE ESV SPORT Owner on 03/09/2026Verified Service
I never like dealers they ripped you off and also they take so much time to fix it never provided a loaner etc car so expensive and problems unbelievable
by Frank Licari (Service Director) on 03/09/2026
Good morning, I am sorry for your displeasure. Customer satisfaction is extremely important to us, and I will be speaking with my team in order to gather further details on what occurred. We will be making any appropriate adjustments, but please feel free to contact me at (212) 765-0909 if you would like to discuss anything further.
by 2024 CADILLAC XT5 PREMIUM LUXURY Owner on 01/30/2026Verified Service
Delany was a credit to your dealership
I will return for service.
Charlotte Van Horne Squarcy JD
Fmr Assoc General Counsel GM
by Delany Almnonte on 01/30/2026
Thank you for your kind feedback, Ms. Van Horne Squarcy!
by 2023 CADILLAC CT4-V BLACKWING Owner on 01/29/2026Verified Service
Great service as always. Didn't get a carwash, but there was a large queue the day I went and the technician explained to me the wait time.
by Vinny Siddiolo (Service Director) on 01/30/2026
Thank you for your 4-star rating. We were pleased to assist you with your vehicle's service, and wish you the best of luck on the road! We are sorry, however, that your vehicle did not receive a wash. I will be speaking with my team to gather further details on this incident, and we will be making any appropriate changes. Please feel free to contact me at (212) 765-0909 if you would like to discuss anything further.
by 2018 CADILLAC XT5 LUXURY Owner on 01/14/2026Verified Service
Service as usual is excellent. I was told it would take 2 hours to replace my two front tires and I was called for pick up in two hours
by Cadillac of Manhattan on 01/15/2026
It was our pleasure to assist you with changing your vehicle's front tires. Thank you for choosing Cadillac of Manhattan!
by 2025 CADILLAC LYRIQ SPORT Owner on 01/10/2026Verified Service
there was no problem with handling my car and listening to me with the issue, I wanted to mention. But at the end of the day the issue wasn't resolved. For that reason I am a bit disappointed
by Cadillac of Manhattan on 01/12/2026
Good morning, thank you for taking the time to provide your 3-star rating. It is unfortunate, however, that the issues that you originally brought your vehicle in for service were not completely resolved. I will be speaking with my team to gather further details regarding this incident, and we will be making any appropriate corrections. Please feel free to contact me at (212) 765-0909 if you would like to discuss anything further. Vinny Siddiolo, Service Director, Cadillac of Manhattan.
by 2021 CADILLAC ESCALADE LUXURY Owner on 11/09/2025Verified Service
Fix my 2 recalls wash car but need snack bar seal wrap sandwiches while waiting ..that would b awesome customers leave hungry..
by Cadillac of Manhattan on 11/10/2025
It was our pleasure to assist you with the 2 recalls that you brought your vehicle in for. Thank you for your 5-star rating! We will also be taking your feedback regarding the snacks that we provide into deep consideration.
by 2019 CADILLAC ESCALADE ESV PREMIUM LUX Owner on 12/06/2024Verified Service
People at Cadillac of Manhattan act fantastic. They are very professional and polite. Unfortunately it wasn't divulged of the electrical and equipment issues within the vehicle I purchased and I am now left with a sheet of problems to get addressed. I'm glad I purchased the extended warranty and I hope to get everything resolved.
by Cadillac of Manhattan on 12/06/2024
Good afternoon, I would like to thank you for taking the time to give us a 4 star rating on CarFax.com. We are glad we could help you with your vehicle's servicing needs. I regret that you were not informed about the electrical problems in your car, and I understand your concern. I will talk to my team in order to learn more about this situation, and we will make any necessary changes. If you would like to discuss this further, please feel free to contact me at (212) 765-0909. Vinny Siddiolo, Service Director, Cadillac of Manhattan.
by 2021 CADILLAC XT5 PREMIUM LUXURY Shopper on 11/24/2024Verified Purchase
I met with Justin the sales person. He was very knowledgeable very kind and very thorough. I would recommend him to all my friends great guy!
I called a few days later and had a question. He picked up the phone right away and answered all my questions. He was a total professional!
by Cadillac of Manhattan on 11/25/2024
Good afternoon, I would like to thank you for taking the time to provide your kind feedback and recommendation on Carfax.com. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience which I provided you, and I wish you the best of luck with your pre-owned Cadillac XT5! If you should require further help with anything vehicle related, please feel free to contact me at (212) 765-0909. Justin Bordina, Cadillac of Manhattan.
by 2011 CADILLAC CTS-V Owner on 10/28/2023Verified Service
Terrible experience, they damaged my vehicle and attempted twice to repair the damage. The repairs was poor and unsatisfactory. Manager was unhelpful and was not receptive to helping the customers. I would never go there again, or refer anyone to go there.
by Cadillac of Manhattan on 10/30/2023
Good afternoon, I am sorry to read about your frustrations. We have addressed your concerns regarding your vehicle being damaged, and have done everything that we felt was appropriate in order to rectify this situation. Unfortunately, we feel that there are no further items that require our attention. If you would like to speak about this in further detail, please feel free to contact me at, (212) 765-0909. Vinny Siddiolo, Service Director, Cadillac of Manhattan.
by 2023 CADILLAC ESCALADE ESV PREMIUM LUX Owner on 09/05/2026Verified Service
Went well fast inspection sticker oil change throttle service brake fluid service at 3years
by 2024 CADILLAC LYRIQ LUX Owner on 08/31/2026Verified Service
John kept me informed and my car looked brand new
by John Gaied on 08/31/2026
I appreciate you leaving such a great review, and 5-star rating. Keeping you fully updated throughout the service process, and handing back a vehicle that looks brand new is always what I aim for. I am glad to read you had such a positive experience. Please do not hesitate to reach out to me at (212) 765-0909 if you should need anything in the future.
by Mario V. on 08/30/2026Verified Service
Customer service, professional and accommodating. John is the best!!! Thank you, John.
by John Gaied on 08/31/2026
It was a pleasure working with you. I appreciate your kind words, and 5-star rating. Providing professional, accommodating service is always my main goal, so reading your feedback means a lot to me. Enjoy your vehicle for many more miles, and please feel free to reach out to me at (212) 765-0909 if you should ever require anything down the road.
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Service Information
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336 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Cadillac of Manhattan specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Cadillac of Manhattan specializes in these makes, in addition to many others.
Buick
Cadillac
Chevrolet
GMC
Nissan
Shop Amenities
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About Us
From the wipers to the wheels, at Cadillac of Manhattan of New York, the Certified Service experts know the exact needs of your Cadillac and its technology. Our Certified Service experts are trained to know every inch of your vehicle, providing a sea...
What do verified customers think about Cadillac of Manhattan in New York, NY?
Verified customers who visit Cadillac of Manhattan in New York, NY rate this business 4.4 out of 5 stars, with 193 reviews. 336 customers favorited this location.
How can I contact Cadillac of Manhattan in New York, NY?
To reach the sales team at Cadillac of Manhattan in New York, NY, call (844) 609-0229. To reach the service department, call (212) 765-0909
How can I schedule a service appointment with Cadillac of Manhattan in New York, NY?
Buick
Cadillac
Chevrolet
GMC
Nissan
