“Nice , friendly all around and real close to home ! I have to say there was nothing not to unlike about the dealership at all... Thumbs up all the way !”
“Great fast services! Bryant Rhoads did an awesome job informing me what could go wrong with my car. He provided recommendations without forcing the issue. This a great place to take my car for my annual maintenance check.”
“It's always a good experience taking my auto to Bates Nissan. This time the technician informed me of some replacements during his all point check that I wasn't to happy about or the cost to replace. However when I was called to pay the bill Bates Nissan put a big smile on my face with some discounts that lowered my bill substantially. Oh I forgot to mention Bates Nissan also gave me a rental so I could continue with all my other things to do while my vehicle was being serviced. Thanks Bates Nissan for keeping me safe on the road”
“Always get great customer service when I visit this location. Wait time was very reasonable for the service I received & was offered their service coupons to save a few bucks. Would highly recommend!”
“I brought my car in on 05/12/26 for maintenance, including a brake fluid flush, engine air filter, and cabin filter. The actual service work was excellent, my service advisor was incredibly helpful, and the complimentary loaner vehicle made the entire process very convenient. My only concern arose regarding the scheduled rear brake pad and rotor replacement. I received a call stating the job couldn't be completed because the wheel lock key was missing and the shop's master set didn't fit. I was then given a quote for $600 to replace the locks. However, the key was actually in the vehicle the entire time, located in its standard storage spot underneath the trunk lid. While I understand mistakes happen, missing this detail almost resulted in an unnecessary $600 expense. I am very happy with the overall quality of care and the professionalism of my advisor, but I kindly ask that the technicians pay a bit more attention to the standard storage areas next time to avoid these kinds of misunderstandings.”
“Great vehicle shopping experience. Treated the wife well when she was by herself unlike some other dealerships. Sales person was great. However, when it came to the financing the dealership almost lost our business because only I was on the buyers order from the bank even and we wanted the title in my name and the wifes. We resolved the problem but they almost lost a sale.”
“I made an appointment for a test drive and the vehicle was ready and prepped for me when I arrived. Friendly Sales Team and seemed to be straight shooters.”
4301 East Stan Schlueter Loop, Bldg 2, Killeen, TX 76542
“Despite me not having an appointment my service advisor was able to fit me in for service. I really have to give my props to Mr. Dominguez for assisting me with my vehicle and ensuring that I could drive safely on the roads.”
