“Appreciate that the work was completed; however, the problem should have been found when it was initially reported (covered under warranty), rather than waiting until it was out of warranty. Very disappointing that we did not get any consideration that the problem was originally reported during the warranty period. Also, not clear why it takes 48 hours just to look t the vehicle.
Sames seems to work better than Mac Haik at least!”
“Mark Turner picked me up at my residence and took me to the dealership. That was fortunate for me because I had no other means of transportation at that time. After I signed the papers to get a loan to finance the purchase, the air conditioner was working, but the next day the air conditioner failed. I believe that Onion Creek Auto Group could not have foreseen that the A/C was going to fail. Mark offered to donate a used condenser or compressor to repair the car's A/C.
I appreciate Mark's effort very much.”
“The friendly services and helpfulness of the employees. Every time I made an appointment I always get right in no waiting. There is no empowerment needed excellent services and very courteous employees.”
“My car is more than 10 years old, and has low mileage. They did a major service on the car to replace belts, hoses, and filters, as well as an oil change. I feel confident driving my classic convertible knowing she got the TLC she deserved from a very attentive service department. I dropped it off for the weekend on Friday and it was ready on Monday morning. Very convenient for me.”
“Overall experience... honestly, outstanding! Mohammed was open, honest, and came across as someone who genuinely cares about his business and clients. Unfortunately (generally speaking) the automobile business isn't known for this type of genuine approach. HIGHLY RECOMMEND!”
“Tito Perez was the best!! I had the best car buying experience ever. He made it so easy and quick. I applied one day and the next day he let me take the car and it was mine by the afternoon. If you are looking for the best customer service in the business go and as for Tito.”