by 2011 KIA SOUL +/!/SPORT Owner on 05/30/2026Verified Service
I'm still waiting to hear back about another recall.
I scheduled an appointment for two recalls and instead of letting me know they didn't have a piece, they fixed one recall and said they'll let me know when the second recall part is in. I wish they would have double-checked they had the parts needed before I came in.
by Group on 06/01/2026
We apologize for any inconvenience this has put on you. It is always our goal to provide customer excellence service and it starts with scheduling the appointment. Please contact me when you get a chance to go over what parts are needed to complete any recalls on your vehicle. Cody Kemmerling Service Director Kia South Austin ckemmerling@group1auto.com (512) 583-4827
by 2019 KIA FORTE FE/LX/LXS Owner on 02/06/2026Verified Service
The wait was extremely long and it took long times to get updates. It took them 2.5 hours just to send the estimate of repair costs, without even doing any work. Then another hour at least until we could leave. The estimates were also so high we only did the warrantied work.
by Kia of South Austin on 02/10/2026
We apologize for the wait time to finish your vehicle, please contact me at your earliest convenience to discuss your previous visit more in detail. Cody Kemmerling Service Director - Kia South Austin (512) 583-4827 ckemmerling@group1auto.com
by 2022 KIA SORENTO EX Owner on 11/26/2025Verified Service
I scheduled a service at a specific time in the afternoon. When I arrived, I was told it would take a few hours to complete. The service rep further explained that by signing up for an appointment only tells the service department how many people to expect that day. It was not in any way to appropriate that time for that service. Very misleading and super frustrating.
by Kia of South Austin on 12/02/2025
Thank you for your feedback, we apologize for the delay and how long it took to get your vehicle through service. We never want any customer to feel misled when getting checked in. Your comments are how we improve our overall service department. Please contact me if you have any questions at all. Cody Kemmerling Service Director - Kia South Austin 512-583-4827 ckemmerling@group1auto.com
by 2015 KIA OPTIMA LX Owner on 10/16/2025Verified Service
A little disappointed with this recent visit. Had a alignment done and car pulls a little to the right now, also did not receive discount for booking during afternoon hours as advertised. Will be going back in the future but will pay better attention to work being done and cost.
by Kia of South Austin on 10/17/2025
We apologize for the oversight on our behalf we appreciate you taking advantage of our valued customer specials and appreciate you mentioning that you plan on servicing with us again! We will be sure to credit you the missed discount on your future visit and please allow us to reinspect the alignment you recently had done to ensure that it is properly adjusted. We will reach out to you to get this scheduled. Thank you. Kalani Asido - General Manager Kia of South Austin | kasido@group1auto.com
by 2012 KIA SOUL +/!/SPORT Owner on 06/03/2026Verified Service
The communication frequency regarding the completion time should be improved for clients who are waiting in the service center so they can plan for lunch and/or other things.
by Group on 06/03/2026
We understand how important clear and timely updates are, and we are addressing this with our team to ensure better communication moving forward. I would appreciate the opportunity to discuss this with you directly and make things right. Please contact me at your convenience so we can assist you further. Thank you again for bringing this to our attention. Cody Kemmerling Service Director Kia South Austin ckemmerling@group1auto.com
by 2019 KIA NIRO EX PREMIUM Owner on 05/06/2026Verified Service
Work performed was appropriate. I did not like receiving multiple estimates, with each estimate increasing. Would have appreciated one estimate for the required work,
by Group on 05/07/2026
Thank you for taking them time to write this review, I sincerely apologize for you receiving multiples estimates. It is never our intention for this to happen with our customers. Thank you so much for your most recent visit, if there is anything I can do for you in the future, please do not hesitate to reach out. Cody Kemmerling Service Director - Kia South Austin ckemmerling@group1auto.com
by Kevin G. on 04/11/2026Verified Service
Like video inspection but tech mumbled and was hard to understand. Also recommended that air filter could be replaced which is barely dirty.
by Kia of South Austin on 04/13/2026
Thank you for your feedback. We're glad you found value in the video inspection, though we understand your concerns regarding clarity and recommendations. Your comments will be shared with our team to improve communication and ensure recommendations are clearly explained. We hope to provide a more transparent experience on your next visit.
by 2024 KIA SELTOS EX Owner on 03/13/2026Verified Service
Perfect. Diagnosed the issue, ordered the part, and found a recall that was easily fixed by a software update. Zero charge--under warranty.
by Kia of South Austin on 03/15/2026
Hello, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Kia of South Austin
by 2024 KIA TELLURIDE S Owner on 01/22/2026Verified Service
Had an appointment for a recall, after getting there they didn't have the replacement part. I would have appreciated them telling me that before driving up to a super early appointment.
by Kia of South Austin on 01/23/2026
I am very sorry for the inconvenience you experienced when you arrived for your recall appointment and the part you needed wasn't available. Your time is important, and we understand how frustrating that situation must have been. We appreciate you bringing this to our attention, and we're committed to improving our process, so your next visit is as smooth and efficient as it should be. Thank you for your patience and for giving us the opportunity to make this right. CodyKemmerling Service Director - Kia South Austin 512-583-4827 nslocombe@group1auto.com
by Judy K. on 12/22/2025Verified Purchase
Great car for competitive price. Wish yhey would have taken my trade in. I sold my trade to another dealer for a few grand more.
by Kia of South Austin on 12/23/2025
Hello Judy, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
by 2010 HONDA CR-V EXL Owner on 11/27/2025Verified Service
The real deal Anthony Hill was just that. I'm a very specific type of customer and he met my specific requirements without question and with style. Made the whole experience as painless as possible. I am thankful.
by Kia of South Austin on 11/28/2025
Hello, we're happy you found our staff to be so supportive during your experience here at Kia of South Austin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2022 KIA SORENTO SX PRESTIGE Owner on 11/15/2025Verified Service
Poor communication. Service representatives are not honest. Turn around time is ridiculous. No loaner or rental assistance offered and extremely delayed resolutions.
by Kia of South Austin on 11/17/2025
We're sorry to hear about your experience and appreciate your feedback. Our goal is to provide clear communication and timely service, and we regret that we fell short. Please contact us at Ckemmerling@group1auto.com so we can address your concerns directly. Thank you for bringing this to our attention. Cody Kemmerling Service Manager - Kia of South Austin ckemmerling@group1auto.com
by 2024 KIA SELTOS EX Owner on 11/04/2025Verified Service
Service was fantastic, they took great care of my car and kept me informed the entire time I was there.
by Kia of South Austin on 11/05/2025
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2024 KIA SPORTAGE LX Owner on 10/27/2025Verified Service
Polite, personable, and helpful. I'm happy to see that the level of service at this location has turned around drastically! Expectations are clearly set and adhered to. It was a pleasure to work with the associate.
by Kia of South Austin on 10/28/2025
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
by 2023 KIA FORTE GT Owner on 10/27/2025Verified Service
The guy helping me was very nice and explained everything to me perfectly, the work done on my vehicle was quick too
by Kia of South Austin on 10/28/2025
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
by 2020 KIA SOUL LX/X LINE/S Owner on 10/20/2025Verified Service
Fast service my emissions test took 5 mins. Paying for service was fast and I was well informed on any other issues.
by Kia of South Austin on 10/20/2025
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2017 KIA RIO LX Owner on 10/19/2025Verified Service
David took care of my 2 recalls and was awesome from dropping my car off to pick up! Thank you David!!!!
by Kia of South Austin on 10/20/2025
Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2022 KIA K5 LXS Owner on 10/12/2025Verified Service
Twice, Kia kept my car 2-3 weeks for a check engine light diagnostic which caused me to trade in my car this weekend for a new brand of car so that I would no longer have to deal with Kia.
by Kia of South Austin on 10/13/2025
We're very sorry to hear about your experience and understand how frustrating repeated service delays can be. While we regret that this led you to move on from the Kia brand, we appreciate your past business and the opportunity we had to serve you. We're reaching out directly to learn more about what happened so we can share your feedback with our team and improve the service experience for all our customers moving forward. We look forward to speaking with you about this and learning more. Thank you for your feedback. Kalani Asido - General Manager Kia of South Austin | kasido@group1auto.com
by 2025 KIA SPORTAGE SX PRESTIGE Owner on 10/10/2025Verified Service
Sal, was patient about explaining everything on the dash and console, and how the AC auto would affect the MPG.
by Kia of South Austin on 10/11/2025
Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2014 KIA OPTIMA SX Owner on 08/21/2025Verified Service
My experience in the past had not been very good...This time was different...very courteous and right to the issue...a positive experience,. Thank you!
by Kia of South Austin on 08/22/2025
Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Top Services Performed
Based on CARFAX Service History, Group 1 Kia South Austin specializes in these services, in addition to many others.
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What do verified customers think about Group 1 Kia South Austin in Austin, TX?
Verified customers who visit Group 1 Kia South Austin in Austin, TX rate this business 4.1 out of 5 stars, with 309 reviews. 120 customers favorited this location.
How can I contact Group 1 Kia South Austin in Austin, TX?
To reach the sales team at Group 1 Kia South Austin in Austin, TX, call (512) 883-0869. To reach the service department, call (512) 354-7596
How can I schedule a service appointment with Group 1 Kia South Austin in Austin, TX?
