Top Rated Car Dealerships near Chantilly, VA | Page 19

“I like the people very much. Getting the part for the recall took months! More a Ford issue than a Kent Parsons issue. The only other issue I have is the hours of the service office. Very difficult to meet with the service team if they are closing by 5:00 pm.”

“Great service department , expert mechanics, friendly and knowledgable staff , work completed when stated”

“Quick, and a c loaner car, and very easy to deal with”

“In & out process. Receptionist was so friendly”

“Good work! The tire rotation and brake check was much appreciated and needed! The new heat shield is in place and not rattling anymore. Thank you for fixing it up well! Great service from repair team and my service advisor, Avis. Thank you.”

“Great experience start to finish!”

“Car saleswoman was great! Klaudette was genuinely great to work with. The process was super smooth. Her manager was great. The finance lady who did my paperwork was also outstanding! The used car sales manager was very arrogant and matter of fact. I tried to negotiate a little on the car and he was very stern and when asked to explain his reasoning it was some very rudimentary beats round the bush responses something about the car drives well and even if you found a newer less mileage car at another lot you don't know it would drive as nice as this one. So we originally left. He offered $500 off the car after we were half way home. Car was selling for just under 20k we asked for a $1000 and said never mind because of how he carried himself and not even slightly a posture of someone who deals with customers. So the next day I can back and asked if he'd still honor the $500 off and he said he'd only take $300 off now siting some randomness about last night it was just him on duty for his potion and now he wouldn't give as much. My only assumption is the floor managers that crunch the numbers share the amount they get off all sales. Either way he was not very customer service oriented in any manner. But the dealer and all other personnel were absolute pleasures to deal with. Their derailing department had the car looking brand new and this car is 9 years old. Part of that I'm sure has to do with how the previous owner meticulously maintained it. Oh and the car was on dead E when I test drove it. They only put a quarter tank in it rather than filling it up for me so kinda disappointed there.”

“They were friendly and fair with no hassling. Love my new truck.”

“I love the service department a i. g. Burton. Miguel and Jeff are always accommodating, informative and very friendly.”

“My service advisor got my truck in and out in an efficient and effective manner. My dealership is the best place to service my vehicles”

“Good experience overall. I would purchase from CARSMART again.”

“This Dodge Ram appeared to be in very good condition and the history showed no accidents. I test drove the vehicle and was still interested. I did further research and found that one website showed that the Ram had been in an accident and had previous frame damage. I contacted the dealership to confirm if this was accurate. Two weeks later I have yet to hear back. I have moved on.”

“Still talking and will test drive Monday. Expect to make decision on Monday. Car is priced about $850 too high.excellent personal in Sales and Finance.”

“Easy to schedule, quick in and out, no pressure to add any extra service or parts”

“I did not go , but did speak with a salesperson. They were very professional.”

“Fine but too far away . Having VERY hard time finding one close enough to 44882 zip .”