Top Rated Car Dealerships near Brandywine, MD | Page 6

“My service rep Chris Toronto took good care of me and kept me up to date on the progress of my car.”

“went well! Courteous- professional and helpful”

“They are very professional and friendly. Highly recommend!”

“Still awaiting status on a reported "misfire" repair and the actual OBD code(s) associated with the reported misfire.”

“Always responded willing to help. Offored to allow inspection”

“I went in for only an oil change and the service advisor was very pleasant. The cost was reasonable through a special BMW offer for a 3 year oil change package, The waiting area was excellent - among one o the best that I have experienced over 30 years of owning BMWs and Mercedes. The only hitch was that it took longer than I anticipated (but accurate by what the service advisor estimated) and that I couldn't drive the car away immediately because the service indicator hadn't been reset.”

“Always courteous staff both intake, office staff, and Scott by service guy.”

“Really like the pick up and drop off service. I also like the ability to see what's going on with my vehicle electronically. Nataly was great and she kept me well informed at every step.”

“When my vehicle broke and was towed to Tom Hodges, they were able to fit me in for evaluation and then were looking high and low for the parts needed to fix my older vehicle.”

“Everything went smoothly, Matt and Kermit were very helpful”

“I BOUGHT several new cars from darcars toyota of silver spring. This time, they offer only 6 month warranty for this used car. I consider still buy a new car in the near future, because new car has 3 years basic and 5 years power warranty.”

“We are very impressed with this dealership all aspects. We had the best sales person, Josh. they are all incredibly friendly and helpful”

“The vehicle matched what I was looking for. The original price offered seemed slightly high for a 16 year old vehicle, especially when factoring in the additional costs to complete the sale, but I was willing to consider it. However, after my initial inquiry, the vehicle was removed from the marketplace. A few days later the vehicle was placed back on the market but at several thousands of dollars higher. Unfortunately, the price shift put the vehicle out of my price range.”

“First-time car buyer, and I had a wonderful experience here! Kiran and Roman made the whole process so easy and stress-free. They were both incredibly kind, helpful, and patient throughout the entire experience. I'm so grateful for their help and couldn't be happier with my purchase! Next time I'm looking for a car, I'll definitely be coming back to 4x4 Auto Group”

“Like everything about this dealership. Would recommend it to a friend.”

“took me around and explain more information about the car and i was satisfied by the service. I will go back and check on the car when the money I am expecting arrives. thanks for all the assistance you put into this to make sure the whole experience is a success”

“This dealership responded immediately. They were not pushy. Trevor was the sales person. He answered all of my questions. It would've been a long distance purchase. Trevor offered me options to assist in that at this time I wasn't comfortable making the long distance purchase without seeing the car first.”

“Dealership responds back quickly and answer all your question”

“No comment, No comment, No comment, No comment, No comment,”

“As far as car dealership service centers are concerned, I am a Farrish fan, to an extent. When talking to service center members over the phone, they are professional, patient, and informative. In person, not so much. First all, you come into the service center and instead of being greated like an old friend, ie Cheers, you often time are left standing looking around and trying to find one of the handful of people who are doing nothing, to address you. The time before this one, the guy who greated me, made me feel like I was bothering him. This time, I just got ignored. So, proactively, I went person to person to the staff who were standing around. Finally, I had to find my car after I was directed where to go. The reason I give Farrish a 4 star rating versus a 1 is because of the ladies who handle the payments in customer service:Eryca, Holly, and Raquel. Wow!!! Though a little muted they do there work with pride, professionalism and great honor. They take on the frustrations of people like me who are annoyed by not being addressed when you enter the service center, and then being told that a part that you see online for $250 is being marked up to $850 with dignity and heads held high. They are patient and understanding. They are the epitome of professionalism. I was able to calm down and realize why I stick with Farrish, the people. And that matters to me. No, I don't like the mark up, but I suspect they are in the ballpark of what other dealers charge. I don't feel like Farrish has hidden fees or are trying to get every last penny out of me, so I will keep coming back. Yes, I would like to be welcomed when I come into the service center. Yes, I would like to be greated with positive energy, but at the end of the day, it is people like Eryca, Holly, and Raquel that will keep my coming back. --Wayne Warren owner of Jeep Moab Wrangler”

“Service technician was excellent!”

“Communicated by text. Everything went fine but I didn't not to pursue the vehicle.”

“Very good, amazing job very good”