Azaria was my sales representative and Arash was my finance manager. I also met the GM (sorry didn't have his card or name). We had a few minor glitches but at the end of it all it was a great experience and I'm glad I made the drive down from Harford County to buy the car that I wanted.
by Customer Relations on 08/26/2026
Nothing brightens our day like hearing how satisfied you are with your experience and your new vehicle! Thank you for sharing your enthusiasm for Azaria, Shay, and the DARCARS Lexus of Silver Spring team. Drive safely!
by Asad K. on 05/11/2026Verified Shopper
It was one of the worst experiences I could ever had at any car dealership. Highly unprofessional staff and would give you a feeler as if they are doing any favor to show you any car. Left without even looking at the second car in-line. On a call the guy told me they have 19 cars of the kind I was looking for but they had only two which were certainly not the ones I was looking for.
by Customer Relations on 05/13/2026
Hi Asad! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Ivory and Sherlene are both in today and would love to assist. Thank you!
by Renee W. on 01/17/2026Verified Purchase
The staff were very warm and welcoming. My sales associate was very knowledgeable and helpful. He helped me get a great deal on the car I wanted. He showed me all of the features of my new car and set everything up for me. The sales manager was also great. Best car buying experience I've ever had!
by Customer Relations on 02/11/2026
Renee, we're blushing! Thank you so much for the wonderful review -- we wish you many safe and happy miles in your new car!
by Tom R. on 09/02/2026Verified Purchase
We are very impressed with this dealership all aspects. We had the best sales person, Josh.
they are all incredibly friendly and helpful
by Customer Relations on 09/02/2026
Customer satisfaction is our top priority, and we truly appreciate your recognition, Tom. We hope to see you again down the road!
by Zachary J. on 02/21/2026Verified Purchase
It was fine. I was stuck there for a long time (many hours) waiting on the finance piece to finish and had to re-sign the contract twice. But the actual salesman, Bayo was excellent.
by Customer Relations on 03/17/2026
Zachary, we sincerely apologize for any delay and appreciate the kind words about Bayo! Congratulations on your new car and safe travels!
by Rich M. on 07/11/2025Verified Shopper
BAIT AND SWITCH OPERATION. These guys put the cheaper cars on there and they will say they are available and get you to come look but then the car is magically still in the shop waiting for inpection or something , then they tell you it is wholesaled. It has happened at several DARCARS. I wish there was a filter to exclude DARCARS dealers as well as the side of the road auction refurb dealers. like just premium dealers.
by Customer Relations on 07/14/2025
Hi Rich! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 or customerrelations@darcars.com when you have a moment? My colleagues Ivory, Gabriella, Ynoel, and Sherlene are all in today and would love to assist. Thank you!
by Crystal S. on 06/21/2025Verified Purchase
Bayo is the best salesman & everyone at this dealership is friendly & attentive. I had an enjoyable experience from the time I called about my preowned vehicle to driving it off the lot. The buying process was quick & no waiting around for hours. Would purchase from this dealership again!
by Customer Relations on 07/14/2025
Nothing brightens our day like hearing how satisfied you are with your experience and your new vehicle! Thank you for sharing your enthusiasm for Bayo and the DARCARS Lexus of Silver Spring team. Drive safely!
by Gail P. on 06/10/2024Verified Purchase
We were extremely pleased with our buying experience at this dealership. The salesman, Bayo, was organized, pleasant, professional, straightforward, and not pushy. The F & I rep was also very pleasant, professional, and efficient. We completed the transaction within 2.5 hours (we came with a loan in hand) and drove off into the sunset (well, DMV traffic) with an excellent car at a great deal. We would definitely return to Darcars.
by 2023 LEXUS ES 350 BASE/350 LUXURY/35 Shopper on 08/02/2025Verified Purchase
I was looking for a used certified Lexus. Ended up buying a 24 NX350. I absolutely love it. Everyone was great right down to the financing department. They didn't push crazy add-ons to me which I appreciated.
by Customer Relations on 09/08/2025
Providing outstanding customer care with a smile is always a top priority, and it's wonderful to hear we're meeting our goal. Thank you for allowing the DARCARS Lexus of Silver Spring team to assist you with your automotive needs, and we hope you have many happy miles in your new car!
by Lekesha H. on 07/17/2025Verified Purchase
The sales representative was pleasant, professional and extremely helpful in my vehicle buying experience!! I am pleased 100% with my purchase.
by Customer Relations on 07/18/2025
We're delighted to hear that our DARCARS Lexus of Silver Spring team delivered the accommodating and gratifying service we aim for! Thank you for your business and kind words - we hope to see you again!
by Aliesha R. on 06/28/2025Verified Purchase
DARCARS had the lowest prices in MD. Great customer service and I was able to get the car I wanted. I looking forward to returning to get my ES serviced.
by Customer Relations on 07/14/2025
Aliesha, providing outstanding customer care with a smile is always a top priority, and it's wonderful to hear we're meeting our goal. Thank you for allowing our team to assist you with your automotive needs, and we hope you have many happy miles in your new car!
by Kleber O. on 10/08/2024Verified Purchase
We had a good experience there, the negotiation was smooth and we made a good deal, I'll be back for another car.
by Brenda G. on 04/22/2024Verified Purchase
I was contacted right away by Ms. Delmy Vasquez who set up an appointment for me to test drive this vehicle. it is now parked in my driveway! :)
by 2015 SCION FR-S Shopper on 12/21/2022Verified Purchase
Effortless purchase from start to finish. I live 3 hours away from the dealership. They were able to give me a virtual showing before I came in to purchase. Highly recommended
by DARCARS Customer Relations on 03/28/2023
We're so thrilled to hear that our team took such wonderful care of you! Safe travels and hopefully we'll see you again down the road!
by Martin R. on 05/07/2020Verified Purchase
The sales staff was excellent. Ali took time to walk me through the process, answer questions about the car and the sale. He made us feel welcomed and was honest about the process. We would highly recommend DARCARS Lexus of Silver Spring.
by DARCARS Customer Relations on 06/16/2020
We're so thrilled to hear that you had a great experience with our team. Thank you for sharing and congrats on your new Lexus! We look forward to seeing you soon.
DARCARS Customer Relations
by Charles M. on 05/11/2019Verified Shopper
When I first contacted the dealership the salesperson got back to me quickly. We then started to negotiate and then things came to a stand still and there was no further contact with the dealership.
by Belinda B. on 09/28/2025Verified Shopper
They were very nice on the phone and explained all about the car I was inquiring about.
by Customer Relations on 10/21/2025
Glad to hear our team could shed some light! We appreciate the kind words and wish you safe travels!
by B H. on 07/30/2025Verified Shopper
Great customer service, selection of vehicles, and information.
by Customer Relations on 09/08/2025
We're happy to hear that our team was able to demonstrate our commitment to great service. Your support means so much to all of us at DARCARS Lexus of Silver Spring. Drive safely!
by Joan D. on 06/09/2025Verified Shopper
Good information with no pressure. No excessive emails, which is appreciated.
by Customer Relations on 06/11/2025
Joan, this is the kind of feedback we love to read. Thank you for taking the time to share your experience with us. Safe travels!
by Piotr D. on 05/11/2025Verified Purchase
Very good service. The seller was very knowledgeable and offered a fair price.
by Customer Relations on 05/30/2025
Just what we love to hear, Piotr! Thank you for the kind words. Wishing you many safe and happy miles in your new car!
