I received the additional photos and videos about two days after I requested them. Upon reviewing the photos I saw what looked to me to be damage to the driver side rear quarter which was explained to me to be scuff of the panel.
This scuff was probably a 6x12 section of the panel. Dealer was selling as is and not willing to fix the panel before selling.
This was a no sell issue for me.
by Koons Tysons Chevy GMC on 06/05/2026
Richard H, thank you for sharing your experience with us. I apologize for any frustration caused by the scuff on the driver side rear quarter panel and understand how this impacted your decision. We strive for honesty and reliability in our service, and your feedback will help us improve our guest-centric approach. We hope to have the opportunity to serve you better in the future.
by Eric J. on 01/19/2026Verified Shopper
The car was listed with minor damage,
And no accident.
But upon arrival, the right front panel needed full replacement, the hood was completely misaligned,, the right front wheel was scrapped beyond repair, the right side mirror was missing, not the housing jus the mirror.
Looked like possible frame misalignment.
Felt a little deceived, while no accident may have been officially reported, it clearly hit something hard.
by Koons Tysons Chevy GMC on 01/21/2026
Hi Eric J. Thank you for sharing your experience with us. I sincerely apologize for the discrepancies you encountered regarding the car's condition, as we strive for honesty and reliability in our listings. Your feedback is invaluable, and we will address these issues to ensure better quality service in the future. We hope to have the opportunity to regain your trust and provide you with a better experience next time. Best, Sue Phonseya, CRM
by Adriane C. on 10/04/2024Verified Purchase
The correspondence was nice. I didn't like signing papers prior to knowing a payment amount. I really like the vehicle I bought but the car has a lot of scratches that I didn't notice before I purchased it. Also, the car price went up the day I went to test drive. I didn't see the email stating that until later. Not sure why the price went back to the original price, seems a bit shady
by 2026 CHEVROLET SUBURBAN K1500 RST Owner on 11/11/2026Verified Service
Service technician was excellent!
by 2020 CHEVROLET TAHOE LT Owner on 11/09/2026Verified Service
very helpful service from the team.
by Koons Tysons Chevy GMC on 11/11/2026
Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
by 2023 CHEVROLET BOLT EUV PREMIER Owner on 11/07/2026Verified Service
The staff is knowledgeable about electric cars and is helpful about their maintenance. I'm grateful to know about the 12 volt battery replacement before I had a problem. The time estimate for the service was accurate and the cost as well. Most important, the job was done well and I have no problems.
The office is clean and I was easily able to wait for the job in their guest area. I would feel comfortable stopping by to ask questions about my car.
by Koons Tysons Chevy GMC on 11/10/2026
2023 CHEVROLET BOLT EUV PREMIER Owner, thank you again for taking the time to let us know how we did!
by 2020 GMC SIERRA K1500 DENALI Owner on 11/04/2026Verified Service
Great communication and technician on this service.
by Koons Tysons Chevy GMC on 11/08/2026
Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
by Calvin B. on 09/07/2026Verified Purchase
Open on Sunday
Excellent sales staff.
Priced below Carfax price
by Koons Tysons Chevy GMC on 09/09/2026
Hi, thanks so much for rating us so high! Be safe on the road!
by Shawn W. on 05/17/2026Verified Shopper
Communication is the key!! They called right away to let ypu know the cer was still available!
by Koons Tysons Chevy GMC on 05/17/2026
We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
by Saurabh S. on 04/26/2026Verified Purchase
Great. Luca and Kashif were great. Expertise and experience both played a role in my selection.
by Koons Tysons Chevy GMC on 04/26/2026
Saurabh S., we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
by Harry G. on 04/22/2026Verified Shopper
Price all over the map. One day it's lowered and next day it was higher.
by Koons Tysons Chevy GMC on 04/23/2026
Hi Harry, I'm sorry to hear about your experience with our pricing. We strive for honesty and reliability, and I understand how frustrating it can be when prices fluctuate. Thank you for sharing your feedback, and we're committed to improving our service to ensure a more trustworthy experience in the future. We hope to welcome you back soon!
by Monique W. on 06/09/2025Verified Purchase
It was a great experience from beginning to end. Even when I thought the car had a slight issue they were more than willing to repair it if needed. I love my Gt 53. Fabulous teamwork and experience.
by Mark R. on 11/29/2024Verified Shopper
I tried to negotiate a better price, they shut me down cold, I also thought 899.00 dealer fees is a little too strong, but thanked them for the info,mark
by Jens W. on 09/15/2024Verified Purchase
First it was responsive when they realized I'm from a different state in the US and cannot make the deal so quickly, it took very, they did not hold the car and sold it to some else.
by Raouf G. on 06/13/2024Verified Shopper
Excellent Service with full disclosure but didn't buy the care since I am in the mist of buying a business...
by Robert B. on 07/21/2025Verified Shopper
couldn't come to an agreement on this car.....such a shame really
by Thomas A. on 12/28/2024Verified Purchase
Liked the salesman....................................
by Vicky L. on 12/04/2024Verified Shopper
they already sold the car, when we were there ,you have to call before to go to confirm availability
by 2015 MERCEDES-BENZ SL550 Shopper on 09/04/2024Verified Purchase
Professional
Helpful
Honest
Friendly and not pushy
Timely
by Anthony B. on 06/23/2024Verified Shopper
They gave me an out the door price but did not come off price at all
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Top Services Performed
Based on CARFAX Service History, Koons Chevrolet GMC Tysons specializes in these services, in addition to many others.
Brake Service
Oil Change
Safety Inspection
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Koons Chevrolet GMC Tysons specializes in these makes, in addition to many others.
