by 2017 FORD EXPEDITION EL LIMITED Owner on 11/07/2026Verified Service
Really like the pick up and drop off service. I also like the ability to see what's going on with my vehicle electronically. Nataly was great and she kept me well informed at every step.
by Koons Woodbridge Ford on 11/07/2026
Thank you for your wonderful feedback! I'm thrilled to hear that you enjoyed our pick up and drop off service and found the electronic updates on your vehicle helpful. It's great to know that Nataly provided you with reliable support and kept you informed every step of the way; we look forward to serving you again!
by Tracy O. on 07/02/2026Verified Shopper
They got back to me right away. Unfortunately, the car got sold but they have be sending me additional cars to look out to still earn my business.
by Koons Woodbridge Ford on 07/02/2026
Tracy O., thank you for the high rating! Our team works tirelessly to provide excellent customer service.
by Leon T. on 01/27/2026Verified Shopper
Initial Encounter dealership couldn't find the the vehicle. Second encounter vehicle was in service and could be seen. But the finance guy was available to speak with for an unseen vehicle.
by Koons Woodbridge Ford on 01/29/2026
Hi Leon T. Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you faced with finding the vehicle and the unavailability of our finance team. We are committed to improving our customer-centric service and ensuring that our team is more reliable in the future. We would love the opportunity to regain your trust, so please feel free to reach out to us directly.
by Gene G. on 07/08/2024Verified Shopper
I liked The salesman Delmar, he was very attentive, answered all of my questions, and was very polite. Did not try to pressure me into purchase. Took us on our test drive and was very helpful in the process. And followed up with me after my visit. Great customer service.
by 2024 FORD BRONCO SPORT HERITAGE Owner on 11/06/2026Verified Service
Service was completed expeditiously and representative was courteous.
by Koons Woodbridge Ford on 11/07/2026
Thank you for your wonderful review! I'm thrilled to hear that your service was completed expeditiously and that our representative was courteous. We strive to provide reliable and trustworthy support to all our guests, and we look forward to serving you again in the future!
by Joe D. on 11/04/2026Verified Service
Great Service Great Experience
by Koons Woodbridge Ford on 11/07/2026
Thank you, Joe D., for your wonderful review! I'm thrilled to hear you had a great service and great experience with us. We strive to provide reliable and trustworthy support to all our guests, and your feedback truly motivates us to keep delivering quality service. We look forward to welcoming you back soon!
by Edgar M. on 03/20/2026Verified Purchase
Shortly after purchasing a Tesla from here, I started having issues and reported them right away. Instead of standing behind the vehicle, they only offered to pay 50% of the repair cost and completely ignored the towing fees I had to cover because of the problem. That wasn't cool, especially since the issue was reported soon after the purchase.
I tried to handle everything respectfully and gave them chances to make it right, but nothing changed, so I ended up filing a complaint with the Attorney General's Consumer Protection Section.
Also, be careful with Manuel, the salesman. He was helpful during the sale, but once the deal was done, it felt like he didn't care about the customer anymore.
Update:
I have been going back and forth with the general manager (Jad) over email, but there still hasn't been any real resolution. Instead, the responsibility is being shifted onto me for accepting the partial payment. The reality is that leaving Tesla's repair bill unpaid was not an option, so I had no choice but to accept the check to help cover part of the total cost. I acted in good faith based on the instructions I was given, and I simply needed to ensure the repair bill was addressed.
by Phil M. on 03/02/2026Verified Shopper
Will not leave you alone!! Calls, emails, etc. just made me not want to deal with them!!!
by Koons Woodbridge Ford on 03/03/2026
Hi Phil M. Thank you for sharing your experience with us. I sincerely apologize for the excessive calls and emails that made you feel overwhelmed. We value honesty and reliability in our service and will work on improving our communication approach to ensure a more guest-centric experience. We hope you'll consider giving us another chance in the future.
by Crystal D. on 02/19/2026Verified Shopper
That I had been talking with them about getting this bronco for over a week and a couple days before I was supposed to go up and get it and when I asked him to video call me to do a walk around the vehicle he then told me it had been sold and then I asked about another vehicle on their website and he told me it was being used as a rental vehicle for customers and had no idea when it would be available?!..but people could still buy it but it's not on their actual lot so frustrating and extremely stressful!.. I didn't realize buying a vehicle would be this hard.
by Koons Woodbridge Ford on 02/19/2026
Hi Crystal D. Thank you for sharing your experience with us. I sincerely apologize for the frustration and stress you felt during your vehicle search. We strive for customer-centric service and your feedback highlights areas where we need to improve our honesty and reliability. I would love the opportunity to discuss this further and ensure we provide you with the support you deserve. Please reach out to us directly so we can assist you better.
by Syed A. on 01/26/2026Verified Shopper
The car I was interested they keep following me but I didn't get chance to go physically.
by Koons Woodbridge Ford on 01/26/2026
Thank you so much for your wonderful review, Syed A. We truly appreciate your interest in the car and understand that visiting us physically can be a challenge. Our customer-centric team is here to provide reliable support and service whenever you're ready to explore your options further.
by Scottie H. on 01/11/2026Verified Purchase
The persistence and dedication the salesperson and management showed though out the whole process!!
by Koons Woodbridge Ford on 01/12/2026
Thank you again for taking the time to let us know how we did!
by Patrick B. on 12/30/2025Verified Shopper
To Far away from my home but the car looked great. Again hard to shop from Virginia to Florida
by Koons Woodbridge Ford on 12/30/2025
Patrick B., we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
by Joe C. on 11/28/2025Verified Shopper
The salesman, Chester is great. I haven't pitched the truck , haven't had time to look at it
by Koons Woodbridge Ford on 11/29/2025
Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!
by Manuel C. on 06/04/2025Verified Purchase
Excellent service and communication with the seller and financial department. They have a really great deals.
by Robert S. on 03/01/2025Verified Shopper
Quick initial response but turns out the car is in transit. I look forward to more info when it arrives.
by Amber D. on 08/11/2024Verified Shopper
My son and I drove about an hour for them to tell us they weren't able to sell us the car because they wouldn't make money off of it. Yes, we should've called first but don't have a listing on your website that isn't available.
by Tiffany H. on 09/21/2025Verified Shopper
They never followed up or contacted me back. I was really interested.
by Elisabeth B. on 07/15/2025Verified Purchase
Sadly, this was not a good experience. We had an appointment, which we verified twice. Still, the vehicle was taken off the lot by someone who walked on at the last minute. There was also pressure about financing versus cash and add-ons, which we did not want. The salesperson wanted us to take the vehicle immediately, rather than wait for us to obtain a cashier's check from our bank, even though we left a substantial deposit. The transaction did not go smoothly, but it finally worked out because we were clear about our needs.
by Milka S. on 04/03/2025Verified Purchase
Excellent customer service & professional salesman. Thank you for everything
by Al Q. on 06/25/2024Verified Shopper
I went dealership. Waited for about an hour to finally see the salesperson and kept changing. Finally I got a different salesperson for the third time we actually made time to show me the Chevy Traverse for $16,000. I asked if I can have the vehicle inspected he said well maybe okay. He and another female salesperson got in the car drove with us we drove to the gas station. Ask if we can have it inspected from the mechanic who I know very well they said no we went back to the dealership waited about 30 minutes for him to come back with the manager. The manager was very rude and somewhat angry. Note I am a disabled veteran with cancer. That's why I need a reliable car the sales manager an African-American was very rude when I asked him if I could take the car to get inspected he said why you bother and answered no in a very sarcastic and rude tone. I would not recommend this dealership to anybody.
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