by 2023 JEEP GLADIATOR RUBICON Owner on 11/11/2026Verified Service
Routine maintenance performed, oil change, tire rotation and complimentary vehicle inspection. The technician narrated video of the key areas inspected was great to see and hear. Seeing and hearing a few recommended areas/items for service was helpful in making my decision to approve or reject the additional work.
by 2019 JEEP CHEROKEE LIMITED Owner on 11/01/2026Verified Service
The manager Brandon was very rude. I asked the associate a question which required a manager to discuss with me the customer. The manager was standing in the same area. He responded he was busy with paperwork. I waited in the waiting area to speak with him he never made any effort to talk to me the customer. I ended up leaving and filing a case complaint. Note to Farrish send the manager Brandon to Customer Services courses!
by 2022 JEEP GRAND CHEROKEE SUMMIT 4XE Owner on 10/18/2026Verified Service
They were able to quickly diagnose and resolve the heating issue with my Jeep. They also did a great job of programming a new fob and cutting a new key.
I appreciate the extra care they take to keep your vehicle clean. Along with the standard floor mat, they also put plastic over the seat.
by Raquel Quineche on 10/20/2026
Hi Eddie, thank you for taking the time to share your feedback! We're thrilled to hear that our service team was able to quickly diagnose and fix the heating issue on your Jeep, as well as take care of the key fob programming and key cutting. Protecting your vehicle with seat covers and floor mats is just one of the ways we aim to treat your car with the utmost care and respect. We appreciate your business and look forward to serving you again in the future!
by 2008 DODGE CHARGER R/T Owner on 08/29/2026Verified Service
I didn't like the service advisor Daniel because he seemed to make no effort to communicate clearly. He never answered my phone messages and failed to add a service (oil change) that I added in my 2nd message. When I left the car using the overnight key drop, I requested Mo as my advisor and was ignored. The work was done well by the service tech and I am happy with the overall visit.
by Brandon Hall-Brown on 10/21/2026
Dear Kent,
Thank you for taking the time to share your feedback with us. While I am glad to hear that our service technician took great care of your vehicle and that you were happy with the quality of the work overall, I am truly sorry for the frustrating communication experience you had leading up to it.
You deserve clear, prompt updates and full attention to your requests when you leave your vehicle with us. Falling short on answering your messages, missing the oil change request, and failing to route your visit to Mo as requested does not reflect the standard of service we aim to provide.
I want to let you know that Daniel is no longer with our dealership. We are actively refining our communication process and key-drop procedures so that client notes and advisor preferences are always honored moving forward.
We genuinely appreciate your business and your candid feedback, which helps us improve. If there is anything else we can do for you, or if you'd like us to ensure Mo is designated as your preferred advisor for all future visits, please don't hesitate to reach out to us directly.
Sincerely,
Brandon Hall-Brown
Service Director
Farrish CDJR
by 2022 JEEP GRAND CHEROKEE LAREDO E/L Owner on 08/26/2026Verified Service
Always a good experience at this dealership. I've worked with a few different advisors and they've all been great, but I especially like working with Samar Yousif. She's polite, positive, professional, knowledgeable, and always so helpful! Thanks for your hard work, Samar!
by Raquel Quineche on 08/31/2026
Thank you so much for the glowing review, Kira! We're thrilled to hear you've had consistently great experiences across our service team, and we couldn't agree more about Samarshe is truly exceptional at what she does. We'll be sure to pass along your kind words to her; notes like this make her day! Thanks for being a valued customer, and we look forward to seeing you next time.
by 2017 DODGE DURANGO CITADEL Owner on 08/06/2026Verified Service
The service at Farrish of Fairfax was phenomenal, from my first interaction to the final one! The service manager was so great to communicate clearly with me every step of the way and everyone I encountered was extremely courteous and professional! Thank you for such a positive service experience!
by Raquel Quineche on 08/11/2026
Hi Heather,
Thank you so much for the glowing review! We are thrilled to hear that you had such a positive experience with our service team from start to finish. Clear communication and courteous service are top priorities for us, so it means the world to know our service manager and staff took such good care of you.
We truly appreciate your business and look forward to seeing you again down the road!
by 2021 JEEP WRANGLER SPORT Owner on 07/26/2026Verified Service
NO communication with service department. Promised to call me but did not, no one let me know what was happening. Car was supposed to be done in a couple of hours. It was t ready u til the next day. No one called me to give mw a status, you have lost a customer.
by Raquel Quineche on 07/27/2026
Dear Richard,
Thank you for taking the time to leave us your feedback. We sincerely apologize for the complete lack of communication regarding your vehicle's status and for keeping it overnight when it was promised in a couple of hours.
We completely understand your frustrationyour time is valuable, and falling short on our promises and failing to keep you updated is entirely unacceptable. We never want a customer to feel left in the dark or to lose their trust in us.
We would truly appreciate the opportunity to discuss what happened and see how we can earn back your trust. Please reach out directly to our Service Director, Brandon Hall-Brown, at 703-934-1630 or brandonhallbrown@farrishcars.com. He is informed about your experience and would like to speak with you personally.
Sincerely,
The Management Team
Farrish Auto Group
by 2019 JEEP RENEGADE SPORT Owner on 07/23/2026Verified Service
I dropped it off the night before without an appointment. I received an immediate text from our service provider, the car was evaluated first thing in the morning, with recommended services. When I had a question for the service provider, he texted me right back with and answer and communicated the vehicle was done.
When I picked up the vehicle, it was parked out front so no waiting.
by Brandon Hall-Brown on 07/24/2026
Ellen,
Thank you for your feedback and review. We enjoy working with you and look forward to doing so again.
Sincerely,
Farrish Service Team
by 2014 JEEP CHEROKEE TRAILHAWK Owner on 05/16/2026Verified Service
I thoroughly enjoyed the exceptional customer service and the remarkable turnaround time for the major work I had done. In just three days, my 2014 Jeep Trailhawk was back on the road, running like new. Special thanks to Depaak for keeping me informed throughout the process.
by Raquel Quineche on 05/18/2026
Hi Fitzgerald, thank you so much for taking the time to leave such a detailed review! We're thrilled to hear that your 2014 Jeep Trailhawk is running like new and that we could get you back on the road in just three days. I'll be sure to pass along your special thanks to Deepakhe always goes above and beyond to keep our customers informed. We appreciate your business and are here whenever you need us next!
by 2016 RAM 1500 SLT Owner on 05/03/2026Verified Service
The service department is courteous and responsive.
Love RAM 1500 Big Horn truck I bought at Farrish. It is now 10 years old and still looks great
However, service department did find some issues that are too expensive for me to repair at that mileage. Time to put to pasture
by Raquel Quineche on 05/04/2026
Hi Wilfred,
Thank you so much for the kind words and for being a loyal member of the Farrish family for over a decade! There is nothing we love hearing more than a RAM 1500 Big Horn still looking great after 10 years of service. It's a testament to how well you've cared for it and the quality of the truck itself. We completely understand that there comes a point where the math on repairs no longer makes sense, even for a beloved vehicle.
While it's hard to "put to pasture" a truck that has been so good to you, we would love to help you find its successor whenever you are ready. Our team is here to make that transition just as smooth and "courteous" as your service visits have been.
Wishing you the best, and we look forward to seeing you again soon!
The Team at Farrish [Chrysler Dodge Jeep RAM]
by 2020 JEEP GRAND CHEROKEE TRAILHAWK Owner on 05/02/2026Verified Service
Most of service was great but had an internet issue and had delays in completion due to not being able to answer or respond to service questions for others issues. When I called to check on vehicle readiness I was told going thru car wash ready in 15 minutes, wife picked up and vehicle was never washed not a big deal but issues keep happening during service appointments but care is given to respond to any issues.
by Raquel Quineche on 05/04/2026
Thank you for taking the time to provide such detailed feedback. We truly appreciate your kind words regarding our service quality and our team's responsiveness, but it is clear we missed the mark on a few key details during your recent visit.
I sincerely apologize for the communication delays caused by our internet issues and for the oversight regarding your car wash. While we're glad the "big things" were handled well, we know that the small detailslike having a clean car when promisedare what make for a seamless experience.
by 2008 DODGE CHARGER R/T Owner on 03/20/2026Verified Service
My car is older, a 2008 Charger, so parts can be difficult to find. Although I've been a customer of this dealership since 2008 and I have returned consistently to their service dept., they would not give me a loner car. They didn't even do their curtesy wash at the end. The work was done well.
by Raquel Quineche on 04/02/2026
Dear Kent,
I am writing to sincerely apologize for the experience you had during your recent visit to our service department.
While I am glad to hear that the work on your 2008 Charger was done well, I am deeply sorry that we failed to provide you with a loaner vehicle. As a loyal customer since 2008, you should have received the high level of service you've come to expect from us, and I regret that we fell short this time. Furthermore, I apologize for the oversight regarding our courtesy wash, which should have been completed before your vehicle was returned to you.
To make things right, I would like to offer you a complimentary exterior wash at your earliest convenience. Please feel free to stop by or contact me directly to arrange this.
Thank you for your continued loyalty and for sharing your feedback, as it helps us improve.
Best regards,
Raquel Quineche
Farrish Chrysler Jeep Dodge Ram
by 2019 JEEP COMPASS LATITUDE Owner on 02/09/2026Verified Service
The service advisor listened to my request to have both a standard oil change and tire inspection done at this appointment for my vehicle. He also listened to the technician who was quite thorough in determining what was needed at this time and also checked the previous service records done at Farrish for my Jeep Compass. The information was clear and the work was able to be completed during this service visit.
by Raquel Quineche on 02/11/2026
Hi Mira,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that our service advisor and technician took the time to truly listen and provide such a thorough review of your Jeep Compass.
We pride ourselves on being meticulousfrom checking your previous service records to ensuring all work is completed efficiently in a single visit. It's great to know that our team's communication made the process clear and easy for you.
We look forward to seeing you and your Jeep at your next service appointment!
by 2022 JEEP WRANGLER UNLIMITED SAHARA Owner on 01/01/2026Verified Service
Facility is clean and employees seem nice. However, they were trying to get me to do a brake flush that I just had done on my previous service. So it tells me they do not actually do a multipoint inspection and were just guessing on what needed to be done. I lost some trust in them since this happened.
by Raquel Quineche on 04/06/2026
Dear Jim Mill,
Thank you for taking the time to share your feedback. We are pleased to hear that you found our facility clean and our team friendly, but we are genuinely concerned to learn about the inconsistency regarding your brake flush recommendation.
We understand how a situation like this can impact your trust. A multi-point inspection is intended to be a thorough, transparent assessment of your vehicle's current needs based on physical inspection and service history. In this instance, it sounds like we missed the mark by suggesting a service you had recently completed.
We would like to look into your service records to see where the communication breakdown occurred and ensure our records are updated accurately. Maintaining the integrity of our recommendations is a top priority for us.
We value your business and hope to have the opportunity to regain your confidence during your next visit.
Raquel Quineche
by 2023 JEEP GRAND CHEROKEE L LIMITED Owner on 12/01/2025Verified Service
I don't like to do reviews, but in this instance I felt it was necessary to give credit where credit was due. Farrish was able to have my vehicle in and out within a span of 8 hours to have an issue that some shops were stating it would take a full day or two. The service reps actually answered the phone. They provided a Lyft to and from my office. Great vehicle service experience. -Best Jeep Service in the DMV
by Mo Baker on 12/09/2025
Dear, Walter
We truly appreciate you taking the time to share your experience, especially since you don't typically leave reviewsthat means a great deal to us!
It is our goal to provide the Best Jeep Service in the DMV, and we are thrilled that our team delivered on that promise. We understand that time is valuable, and we are proud that we were able to address your vehicle's issue and have it in and out within 8 hours!
Providing excellent customer support, including answering the phone and offering convenient services like the complimentary Lyft, are top priorities.
Thank you for your business and this incredible feedback. We look forward to serving you for all your future Jeep service needs.
Sincerely, Mo Baker Farrish CDJR Lane Manager
by 2015 CHRYSLER TOWN & COUNTRY TOURING L Owner on 10/03/2026Verified Service
Mo was professional and friendly. He took care of my car problem and worked with my insurance so there was nothing for me to do. I really appreciated the help.
by Raquel Quineche on 10/13/2026
Thank you for the fantastic review, Terry! We're so glad Mo could take the stress out of the process by handling your car repairs and coordinating directly with your insurance team. Providing seamless, hassle-free service is always our goal. We truly appreciate your business and look forward to helping you again whenever you need us!
by 2022 JEEP WRANGLER UNLIMITED SPORT Owner on 10/02/2026Verified Service
Very slow service. Takes too long to perform maintenance and hard to talk to an actual service representative beyond AI rep.
by Brandon Hall-Brown on 10/21/2026
Dear Bill,
Thank you for taking the time to share your honest feedback. I am truly sorry to hear about your experience with our maintenance response times and the difficulty you had reaching a live team member.
At Farrish, we aim to deliver efficient service and personal support, and it is clear we fell short during your recent visit. While AI tools are meant to streamline communication, they should never stand in the way of getting direct help when you need it.
I would appreciate the opportunity to make things right and discuss your visit directly. Please feel free to reach out to me at brandonhallbrown@farrishcars.com or give me a call so we can address your concerns personally.
Sincerely,
Brandon Hall-Brown
Service Director
Farrish Automotive
by 2025 CHRYSLER PACIFICA HYBRID SELECT Owner on 10/02/2026Verified Service
Friendly and efficient service techs who kept me informed throughout the entire service visit. Also offers courtesy rides home if work will take several hours.
by Raquel Quineche on 10/13/2026
Thank you so much for the kind words, Julie! We're thrilled to hear that our team kept you well-informed and made your visit smooth from start to finish. We know waiting on vehicle service can be a hassle, so we're always happy to offer courtesy rides to keep your day moving. We appreciate your business and look forward to seeing you next time!
by 2016 JEEP WRANGLER UNLIMITED SPORT Owner on 09/23/2026Verified Service
The service advisors and staff are knowledgable. The text and email information and updates are helpful. Quick Lyft service while the work's being done.
by Raquel Quineche on 09/28/2026
Thank you so much for the great feedback, Craig! We're glad our team's expertise, clear text and email updates, and quick Lyft rides made your service visit smooth and convenient. We appreciate your support and look forward to seeing you next time!
by 2025 RAM PROMASTER 1500 HIGH Owner on 09/20/2026Verified Service
Mo always take great care of my needs at this location. Always on top of any recalls or recommendations. Also gets me out in a timely manner. Thank you guys so much.
by Raquel Quineche on 09/24/2026
Thank you, Brandon! Keeping you safe and saving you time is what we strive for, and we're so glad Mo makes every visit a smooth one. We look forward to seeing you next time!
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Service Information
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684 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Farrish of Fairfax specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Farrish of Fairfax specializes in these makes, in addition to many others.
Chrysler
Dodge
Ford
Jeep
Ram
Shop Amenities
Business Center
Complimentary Drinks
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
Mobile Charging Station
Snacks
About Us
Farrish Chrysler Dodge Jeep Ram: Proudly serving the Northern VA Market since 1958 (We have had the Jeep franchise for over 60 years).
Family owned and operated.
Let us show you what makes our dealership different than our competition.
What do verified customers think about Farrish of Fairfax in Fairfax, VA?
Verified customers who visit Farrish of Fairfax in Fairfax, VA rate this business 4.3 out of 5 stars, with 1,010 reviews. 684 customers favorited this location.
How can I contact Farrish of Fairfax in Fairfax, VA?
To reach the sales team at Farrish of Fairfax in Fairfax, VA, call (844) 613-1865. To reach the service department, call (276) 246-1134
How can I schedule a service appointment with Farrish of Fairfax in Fairfax, VA?
What are the shop amenities offered by Farrish of Fairfax in Fairfax, VA?
Farrish of Fairfax in Fairfax, VA offers the following amenities: Business Center, Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Mobile Charging Station and Snacks.
Does Farrish of Fairfax in Fairfax, VA have a service center?
Yes, Farrish of Fairfax in Fairfax, VA does have a service center. You can contact the service department at (276) 246-1134.
