by 2019 JEEP GRAND CHEROKEE LAREDO/ALT Owner on 06/01/2025Verified Service
I've been visiting Farrish for maintenance needs for several years now and the team has delivered consistent service time after time. Appreciate the straightforward and efficient service approach, particularly Peter who went the extra mile to make sure everything was good to go and all my needs met during my most recent visit.
by Raquel Quineche on 06/02/2025
That's wonderful to hear, Mr. Kevin! We truly appreciate your continued loyalty to Farrish and are so glad to know that our team consistently delivers the straightforward and efficient service you value.
We'll be sure to pass along your special thanks to Peter for going the extra mile during your recent visit and ensuring all your needs were met. It means a lot to us when our team members are recognized for their outstanding efforts.
We look forward to continuing to provide you with excellent service for many years to come!
Thank you
Raquel Quineche
by 2020 JEEP GRAND CHEROKEE TRAILHAWK Owner on 03/19/2025Verified Service
Took all day for a 60,000 mile check up. When we got our Jeep back the windshield was cracked at top passenger side . We were not charged for check up but still upset about windshield. We called Safelite in order to get windshield replaced. We have been a customer with Farrish for many years. Still plan to use them for our vehicle up keep!
by Mo Baker on 03/27/2025
Dear Harald,
We are very sorry to hear about the cracked windshield. We completely understand your frustration, especially after a long day for your 60,000-mile check-up. We truly value your long-standing loyalty to Farrish, and we're deeply disappointed that this happened. While we're glad we could take care of the check-up cost, that doesn't make up for the inconvenience and added expense of the windshield replacement. We want to assure you that we're taking this seriously and will be looking into how this could have occurred. We appreciate you letting us know, and we hope you'll allow us to regain your full trust. You can reach me at 703-460-9181 and or Mobaker@farrishcars.com.
Sincerely, Mo Baker Farrish CDJR
by 2021 RAM 1500 LIMITED Owner on 01/18/2025Verified Service
With some extra engagement, they diagnosed and fixed the cause and result of a malfunction. They seem to be busy and their service advisors are constantly busy, which makes it tough getting in touch sometimes. But they also worked well with updating insurance and taking care of the customer.
by Mo Baker on 01/20/2025
Dear Joshua,
Thank you so much for your kind words! We're thrilled to hear that you were pleased with how we diagnosed and resolved the issue with your vehicle.
We understand that our service advisors are often busy, and we sincerely apologize if you experienced any difficulty in getting in touch. We're always striving to improve our communication and make the service experience as seamless as possible for our customers like you.
We're also glad to hear that we were able to assist you with your insurance updates. Taking care of our customers is our top priority.
We appreciate your understanding and your continued support, Joshua. We look forward to serving you again in the future!
Sincerely,
Mo Baker Service Consultant Farrish of Fairfax CDJR
by 2015 JEEP GRAND CHEROKEE OVERLAND Owner on 11/04/2024Verified Service
The service staff (Tony) was very helpful in getting my problem resolved and helping me determine which additional services I should have done. They were also fantastic at resolving a billing question a few days after the service was completed. Overall, I am very satisfied.
by Brandon Hall-Brown on 01/13/2025
George,
Thank you so much for your kind words and for taking the time to share your positive experience!
We're thrilled to hear that Tony provided you with such excellent service and helped you make informed decisions about your vehicle's needs. We strive to ensure all our customers receive exceptional service, and we're delighted to know that Tony exceeded your expectations.
We're also pleased that your billing question was resolved promptly and satisfactorily.
We value your business and appreciate your feedback. We hope to see you again soon!
Sincerely,
Brandon Hall-Brown
Service Director
Farrish of Fairfax CDJR
by 2017 FIAT 500 POP Owner on 10/10/2024Verified Service
I've been going to Farrish for years and this was the worst experience I've ever experienced. The service representative, Andreas Small, was singularly unhelpful, often curt and rude and generally uninformed about the status of my car. I discussed these issues at length with the service manager, Morris, who was very sympathetic and apologetic.
by Brandon Hall-Brown on 01/13/2025
Marilyn,
We sincerely apologize for your unsatisfactory experience. We understand how frustrating it can be when things don't go as planned, and we want to assure you that we take your feedback very seriously.
We'd like to learn more about your specific concerns so we can address them effectively. Could you please provide us with some more details about what happened?
In the meantime, please accept our sincerest apologies for any inconvenience caused. We value your business and are committed to improving your experience with us.
Please feel free to contact me directly at 703-934-1630 so we can discuss this further and find a resolution that meets your expectations.
Sincerely,
Brandon Hall-Brown
Service Director
Farrish of Fairfax CDJR
by 2025 RAM LARAMIE Owner on 09/05/2024Verified Service
ZERO stars. The worst service. It's basic customer service to reach out to customers, keep them informed even if there is no update, offer loaner cars or at least mention none are available at the time, return phone calls, etc. The service rep assigned to me (Kemond) NEVER called me. His manager (Brandon) called me once after I left 2 voicemails. Then he never called again. I emailed the General Mgr and company President. Zero replies.
by Daniel Farley on 09/06/2024
Elaine, thanks for your review. We apologize for any poor communication as a result of your visit. I am more than happy to speak with you if you wish, I can be reached at danfarley@farrishcars.com / 703-273-0200. Thank you
by 2016 HONDA HR-V EXL Owner on 08/18/2024Verified Service
I had a great experience getting my daughter's vehicle to send her back to college. As a parent you one of the biggest fears is my daughter calling me broken down on the side of the road somewhere. Farrish made sure the car was road-ready to give my daughter and me complete peace of mind. They did a thorough checkout of all items and even helped get some paint defects corrected, along with getting her car washed nice and clean.
by Brandon Hall-Brown on 08/19/2024
We are happy that you were pleased with your experience! Thank you for being a valued customer.
by 2021 JEEP WRANGLER UNLIMITED SPORT Owner on 08/07/2024Verified Service
THE STAFF OF FARRISH IN FAIRFAX WORKED ON 6-MONTH MAINTENANCE INCLUDING MULTIPOINT CHECKUP UNDER THE HOOD AS WELL AS CHANGE IN SYNTHETIC OIL AND ENGINE OIL AND ALL FOUR TIRE ROTATIONS. THE WAITing room is VERY COMFORTABLE WITH MULTIPLE large FLAT SCreen TVs. It took them only 1 hour.
Emelyn
by Brandon Hall-Brown on 01/13/2025
Hi Emelyn,
Thank you so much for your kind words and for choosing Farrish of Fairfax CDJR for your vehicle's maintenance needs! We're thrilled to hear that your recent service experience was quick and efficient, and that you found our waiting area comfortable.
We strive to provide top-notch service with a focus on customer satisfaction. Our team is dedicated to ensuring your vehicle receives the best care possible.
We look forward to serving you again soon!
Sincerely,
Brandon Hall-Brown
Service Director
Farrish of Fairfax CDJR
by 2015 JEEP CHEROKEE TRAILHAWK Owner on 07/16/2025Verified Service
Service was done professionally, contact and informing me was good, communication on my final cost also very good.
by Raquel Quineche on 07/17/2025
Hi Mr. Randy, that's fantastic to hear! We're so glad we could provide you with professional service, clear communication throughout the process, and a transparent final cost. Your satisfaction is our priority, and feedback like yours lets us know we're hitting the mark. Thanks for taking the time to share your positive experience!
by Sarah G. on 07/15/2025Verified Service
Worked with me for warranty to get Oil change. Friendly. Fast. Knowledgeable. Service technician - Malcolm Coley *****
by Raquel Quineche on 07/16/2025
Thank you so much for sharing your positive experience, Sarah! We're thrilled to hear that Malcolm Coley took such great care of you, providing friendly, fast, and knowledgeable service for your warranty oil change. We truly appreciate your feedback and look forward to assisting you again in the future.
by 2020 JEEP GRAND CHEROKEE TRAILHAWK Owner on 07/14/2025Verified Service
Notifications on progress and found issues was great. Everything went well! Thanks Farrish Service and Peter
by Raquel Quineche on 07/14/2025
Harald,
We're thrilled to hear that everything went well and that you appreciated the updates on progress and any issues found! Providing clear communication is something we strive for, and it's fantastic to know it made a positive difference for you.
We'll be sure to pass your kind words along to the entire Farrish Service team, and especially to Pete. They'll be delighted to hear of your satisfaction.
Thank you for choosing Farrish Service!
by 2016 JEEP GRAND CHEROKEE SUMMIT Owner on 07/05/2025Verified Service
My customer service representative was great very thorough in communicating areas where the car needs maintenance soon and i appreciate the car wash
by Raquel Quineche on 07/07/2025
Thank you so much for your kind words, Stephanie! We're delighted that your customer service representative was so thorough in discussing your car's maintenance, and we're happy you found the car wash a nice touch. Our goal is always to ensure you leave well-informed and satisfied.
by Sarah G. on 06/30/2025Verified Service
Fast - Friendly. Showed up right before closing with a screw in my tire. Malcolm Coley was assigned technician and was EXCELLENT! 5 Stars! Never rushed me, answered all my questions and concerns and was very helpful and friendly and fast.
by Raquel Quineche on 07/01/2025
We're thrilled to hear about your excellent experience, Ms. Sarah! It's fantastic to know that Malcolm Coley provided you with such prompt, friendly, and helpful service, especially right before closing. We'll be sure to pass on your 5-star feedback to him. We appreciate you choosing us and are always here to help with your tire needs!
by 2014 DODGE CHARGER SXT Owner on 06/17/2025Verified Service
I worked with Will Smith. He was very professional. Let me know what was going on. I will make sure I continue to ask for Will when I bring my car into Farrish.
by Raquel Quineche on 06/23/2025
It sounds like you had a great experience with Will Smith at Farrish! We're delighted to hear he was very professional and that you'll continue to ask for him when you bring your car in. We appreciate your loyalty and positive feedback.
by Terrell W. on 06/15/2025Verified Purchase
Great sales people, willing to work with you and go out of their way to make the best deal possible. Kind, courteous, knowledgeable. Finance the same, partnered with me to get the best rate!
by 2011 JEEP GRAND CHEROKEE LAREDO Owner on 06/14/2025Verified Service
Mo Baker and his team did a great job servicing our 2011 Jeep and delivered it back to us before expected!
by Raquel Quineche on 06/16/2025
That's fantastic to hear, Patrick! I'm glad Mo Baker and his team provided excellent service for your 2011 Jeep and got it back to you ahead of schedule. We appreciate your feedback!
by 2008 CHRYSLER 300C Owner on 06/10/2025Verified Service
I especially appreciated my service advisor, Peter Brown. He ensured my series were done and kept me updated throughout the process. I will always make sure I work with Peter Brown for future appointments/services.
by Raquel Quineche on 06/11/2025
Thanks so much for taking the time to share your positive experience, Mr. Paul! We're thrilled to hear that Peter Brown provided you with such excellent service. We'll be sure to pass along your kind words to him. He'll be delighted to know how much you appreciated his efforts in keeping you informed and ensuring your services were completed to your satisfaction.
We look forward to assisting you with your future appointments and services, and we're happy to know Peter will be your go-to advisor.
thank you Raquel Quineche
by 2013 CHRYSLER 300 S Owner on 05/27/2025Verified Service
Liked: clear, concise explanations of what needed to be done. Pricing transparent.
Disliked: surcharge on credit card use.
by Raquel Quineche on 05/27/2025
Thanks so much for your feedback, Howard! We're glad to hear that our explanations were clear and concise, and that you found our pricing transparent. We really appreciate you highlighting what we're doing well.
We also understand your frustration with the credit card surcharge. We want to be upfront about why we have this in place. This fee helps us cover the processing costs charged by credit card companies, allowing us to keep our base prices as competitive as possible for all our customers. We're always looking for ways to improve, and your comments help us consider all aspects of our service.
Thanks again for taking the time to share your thoughts!
by 2019 JEEP GRAND CHEROKEE LAREDO/ALT Owner on 05/22/2025Verified Service
Service Consultant, Peter B., resolved my service needs with the utmost professionalism and expediency. Thank you Peter.
by Raquel Quineche on 05/22/2025
That's fantastic to hear, Carl! We're thrilled that Peter B. provided you with such professional and expedited service. We'll be sure to pass along your kind words to him. Thanks for taking the time to share your positive experience!
by 2013 JEEP GRAND CHEROKEE LAREDO Owner on 05/14/2025Verified Service
Farrish Of Fairfax is my preferred Jeep service center. They always do a good job taking care of my vehicle.
by Raquel Quineche on 05/15/2025
James, I appreciate you sharing that! It's always our goal at Farrish Of Fairfax to provide reliable and trustworthy service for our Jeep customers. Knowing you feel that way about us means a lot. We look forward to continuing to take good care of your vehicle
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Service Information
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698 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Farrish of Fairfax specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Farrish of Fairfax specializes in these makes, in addition to many others.
Chrysler
Dodge
Jeep
Ram
Toyota
Shop Amenities
Business Center
Complimentary Drinks
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
Mobile Charging Station
Snacks
About Us
Farrish Chrysler Dodge Jeep Ram: Proudly serving the Northern VA Market since 1958 (We have had the Jeep franchise for over 60 years).
Family owned and operated.
Let us show you what makes our dealership different than our competition.
What do verified customers think about Farrish of Fairfax in Fairfax, VA? Verified customers who visit Farrish of Fairfax in Fairfax, VA rate this business 4.3 out of 5 stars, with 837 reviews. 698 customers favorited this location.How can I contact Farrish of Fairfax in Fairfax, VA? To reach the sales team at Farrish of Fairfax in Fairfax, VA, call (757) 760-3637. To reach the service department, call (276) 246-1134How can I schedule a service appointment with Farrish of Fairfax in Fairfax, VA? You can schedule a service appointment at Farrish of Fairfax in Fairfax, VA through CARFAX.What are the shop amenities offered by Farrish of Fairfax in Fairfax, VA? Farrish of Fairfax in Fairfax, VA offers the following amenities: Business Center, Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Mobile Charging Station and Snacks.Does Farrish of Fairfax in Fairfax, VA have a service center? Yes, Farrish of Fairfax in Fairfax, VA does have a service center. You can contact the service department at (276) 246-1134.
