List an incorrect online. They said it was a glitch but the that price is still up there days later. They did this to me a few years back on a car. When I got there the price was different than the one online. Same thing was said. That why I asked this time if it was the correct price before driving there. I will never give them my business.
by Koons Tysons Chrysler Dodge Jeep RAM on 02/17/2026
Hi Robert S. Thank you for sharing your experience with us. I apologize for the confusion regarding the pricing and understand how frustrating this must be for you. We strive for honesty and reliability in our service, and I will ensure our team addresses this issue to prevent it from happening again.
by Andy M. on 10/24/2026Verified Shopper
No return calls or follow ups on buyers if iam pre approval applicant would the salesman that email on a price drop on suv iam look for
by Harry M. on 11/12/2026Verified Service
Very good, amazing job very good
by Daniel B. on 04/21/2026Verified Purchase
The dealer explained the whole process of buying out of state took care of all the paperwork.
by Koons Tysons Chrysler Dodge Jeep RAM on 04/22/2026
Thank you again for taking the time to let us know how we did!
by David C. on 02/25/2026Verified Purchase
We went in to purchase the car and told them that we were prepared to buy in all cash. They spent 2 hours trying to get us to switch to financing. Multiple people confirmed that we could wire or use a debit card to pay for the vehicle. It wasn't until after the banks had closed that they told us they can only accept a check or cashiers check for the sum. After fighting with them to get even a courtesy discount for wasting our time and having us come back (hour drive away plus rush hour traffic), when we finalized the deal we explicitly informed them that we had our plates and would just need to transfer them to the new vehicle. They said that they would handle it on their end, only to find out a few weeks later they ordered new plates from the DMV and built that into the price of the vehicle.
Edit:
Based on the dealers reply to my review, confusion would infer that there was any ambiguity or that it was an honest mistake of some sort. That was not the case as we made sure that multiple employees of increasing levels of experience were aware of what we wanted to do. It was either malicious or incompetency. Either way, given the blasé non-apology, would not do business again and would advise I can to also not purchase from this company.
by Koons Tysons Chrysler Dodge Jeep RAM on 02/25/2026
Hi David C. Thank you for sharing your experience with us. I sincerely apologize for the confusion regarding payment methods and the plate transfer process. We strive for guest-centric service and your feedback will help us improve our honesty and reliability in the future.
by Muneer M. on 10/29/2025Verified Shopper
Nice and professional sales personal, understanding and welling to help, caring about you not only treating you as a cash generator to profit the business. Thank you Nabil Wafeg
by Thaw W. on 07/27/2025Verified Shopper
Salesman don't want to show the car that I want . he keep saying he can't fine the car. Even tho I saw the car in the lot.
by Stan P. on 07/19/2025Verified Shopper
Sales person was too busy to help find a vehicle I was looking for. Only interested on helping with the one listed.
by Osman M. on 05/12/2025Verified Purchase
Terrible, dealership ran my credit when I was already pre approved. Vehicle was missing a fob after purchasing. Vehicle has steering issues at highway speeds. Terrible dealer to work with.
by Jeremiah W. on 05/09/2025Verified Purchase
Excellent experience purchasing a TJ Jeep retail. Wonderful sales associate, managers, and finance managers that worked to get the deal done quickly and effortlessly. Will buy from this dealership again.
by Kendahl T. on 10/03/2024Verified Shopper
Very sexist dealership - tries to get me to double my monthly payment budget by saying it was just one less trip to Sephora. Don't recommend for women who actually wanted to be treated equitably!
by Ido Gabriel A. on 06/17/2025Verified Shopper
I visited the dealership and I offered a price and I haven't heard from them yet.
by Darrell P. on 03/31/2025Verified Shopper
I reached out to this dealership first thing in the morning and got a prompt reply with default information quickly. I then followed up from my personal email with a question and got no response. I gave it 24 hours, since I wasn't sure if the person had the day off and then called and left a message. There are no response to either the email or the phone message. I informed them that I was ready to buy when I emailed and called but had to find out from Carfax 4 days later that the truck was sold. I never did get a response and will more than likely not do business with this dealership again. I don't mind waiting on a response, but I don't like being ghosted.
by Gregory P. on 08/27/2024Verified Purchase
The dealership was friendly and helpful. I love this car, would highly recommend an MKZ
by Mohammed S. on 07/26/2024Verified Shopper
It has 20k just in 1y, was rental car. Dealer was not ready to negotiate the price.
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Top Services Performed
Based on CARFAX Service History, Koons Chrysler Dodge Jeep RAM Tysons specializes in these services, in addition to many others.
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Top Makes Serviced
Based on CARFAX Service History, Koons Chrysler Dodge Jeep RAM Tysons specializes in these makes, in addition to many others.
What do verified customers think about Koons Chrysler Dodge Jeep RAM Tysons in Vienna, VA?
Verified customers who visit Koons Chrysler Dodge Jeep RAM Tysons in Vienna, VA rate this business 2.7 out of 5 stars, with 15 reviews.
How can I contact Koons Chrysler Dodge Jeep RAM Tysons in Vienna, VA?
To reach the sales team at Koons Chrysler Dodge Jeep RAM Tysons in Vienna, VA, call (571) 554-2494. To reach the service department, call (703) 790-0900
Does Koons Chrysler Dodge Jeep RAM Tysons in Vienna, VA have a service center?
Yes, Koons Chrysler Dodge Jeep RAM Tysons in Vienna, VA does have a service center. You can contact the service department at (703) 790-0900.
