“I had an appointment for an oil change tire rotation. They got me in even ahead of schedule because I showed up early and it seemed like in no time I was out of there. Typically go somewhere and you end up waiting longer than you anticipated on this case. It was a nice change to have a dealership like this. Get your vehicle in ahead of time and get you back on the road. Good communication. I'm going to the area and I will be using you as a regular service for my company vehicle and for my wife's Buick.”
“My experience was Great it was completely stress free it was comfortable the Team was great I have been buying cars a long time but I have never been that relaxed in any car place I would recommend Kunes to everyone I know Thank you All Irma Smith”
“Was quoted the wrong price for a full synthetic oil change, after specifying and confirming price over phone. Was not told I would be scheduled with quick lube instead of the full service department. Had my winter tires swapped out, too, for $10 cheaper than I anticipated, and cheaper than my usual shop (branded tires). But they put my dirty winter tires into my car without bags, and they didn't even bother to switch my center caps to my summer set. They blocked half my rear view mirror with them, too.
I know I have a small interior, but I've swapped my tires for almost four years, now. I've never had anyone cover up more than about 25%-30% of my mirror putting my second set of tires back in my car for transport.
I normally get quality service at full service department. I'm disappointed.
I don't care for how they handled my complaint. Honestly, I'd just like the difference back on the oil change price I was promised. Because I left without complaint, even after the mirror and bag issues, until I noticed my caps still on my winter tires when I went to take them out of my car.
I'm literally injured and disabled, with mobility and chronic pain issues. Bending and stooping to ground level is tough enough for me. Every time I go for a tire swap, my shop always checks to see if I need my caps put on the installed set. They didn't even bother to ask.
I paid around $230for necessary servicesbut I still ended up paying $60 more for an oil change that I was explicitly told and confirmed would be $74.99. No offer of compensation either.”
