Top Rated Car Dealerships near Leesburg, VA | Page 5

“Fantastic service. No issues. Very quick and completed on time.”

“Always professional, friendly and quick.”

“Best place in the area. They service my entire fleet of trucks.”

“Joe is responsive and great to work with.”

“Everything worked out fine. I've had the car about three weeks. Need to find a closer dealership for service.”

“good communication, honesty, and responsive good inventory”

“It is Always a Great Experience”

“Service was excellent, staff listened to the issue and were very detailed in tracking the fault down.”

“The gentleman who helped us out was very nice. They had a lot of very beautiful cars on the lot. They would not allow us to take the car we were interested in to a mechanic for a pre-purchase inspection. We could have a mechanic come to their lot. That made me nervous and we chose to go somewhere else.”

“Very good, amazing job very good”

“Service technician was excellent!”

“Communicated by text. Everything went fine but I didn't not to pursue the vehicle.”

“As far as car dealership service centers are concerned, I am a Farrish fan, to an extent. When talking to service center members over the phone, they are professional, patient, and informative. In person, not so much. First all, you come into the service center and instead of being greated like an old friend, ie Cheers, you often time are left standing looking around and trying to find one of the handful of people who are doing nothing, to address you. The time before this one, the guy who greated me, made me feel like I was bothering him. This time, I just got ignored. So, proactively, I went person to person to the staff who were standing around. Finally, I had to find my car after I was directed where to go. The reason I give Farrish a 4 star rating versus a 1 is because of the ladies who handle the payments in customer service:Eryca, Holly, and Raquel. Wow!!! Though a little muted they do there work with pride, professionalism and great honor. They take on the frustrations of people like me who are annoyed by not being addressed when you enter the service center, and then being told that a part that you see online for $250 is being marked up to $850 with dignity and heads held high. They are patient and understanding. They are the epitome of professionalism. I was able to calm down and realize why I stick with Farrish, the people. And that matters to me. No, I don't like the mark up, but I suspect they are in the ballpark of what other dealers charge. I don't feel like Farrish has hidden fees or are trying to get every last penny out of me, so I will keep coming back. Yes, I would like to be welcomed when I come into the service center. Yes, I would like to be greated with positive energy, but at the end of the day, it is people like Eryca, Holly, and Raquel that will keep my coming back. --Wayne Warren owner of Jeep Moab Wrangler”

“That they contacted me when they received my information. They provided more information about the vehicle and it's availability”

“They were willing to help find a car on their website, but the car we were interested in was listed on the website but was somehow not actually available”

“Cindy made my experience painless. They have great customer service”

“Great customer service. Friendly and clean customer waiting area.”

“Like everything about this dealership. Would recommend it to a friend.”

“First-time car buyer, and I had a wonderful experience here! Kiran and Roman made the whole process so easy and stress-free. They were both incredibly kind, helpful, and patient throughout the entire experience. I'm so grateful for their help and couldn't be happier with my purchase! Next time I'm looking for a car, I'll definitely be coming back to 4x4 Auto Group”

“This dealership responded immediately. They were not pushy. Trevor was the sales person. He answered all of my questions. It would've been a long distance purchase. Trevor offered me options to assist in that at this time I wasn't comfortable making the long distance purchase without seeing the car first.”

“took me around and explain more information about the car and i was satisfied by the service. I will go back and check on the car when the money I am expecting arrives. thanks for all the assistance you put into this to make sure the whole experience is a success”