by 2024 FORD EXPLORER ST-LINE Owner on 10/04/2025Verified Service
It is nice that because of my work schedule, my time very limited to take my car to the dealer for a service and they picked up my car at my work place and bring it back after a few hours with the service completed, sad that my gas was not re-filled though.
by Ourisman Ford of Manassas on 10/06/2025
Thank you for sharing your feedback! We're glad we could accommodate your busy schedule, but we regret not refueling your tank. We hope to welcome you back to Ourisman Ford of Manassas again down the road! Safe travels in your 2024 FORD EXPLORER!
by 2018 FORD F150 SUPERCREW Owner on 10/04/2025Verified Service
Do not have service adviser check car out,wrong oil sticker installed on vehicle.Truck only had 79,000 miles and oil sticker said next oil change 144,000 .This little service item not being done correctly means service adviser team need to out process vehicle inspections that are ready for customer pick up
by Ourisman Ford of Manassas on 10/06/2025
We appreciate your feedback and apologize for the oversight with the oil sticker. It's important to us that even the small details are handled correctly, and we'll address this with our service team. If you have any other concerns or need further assistance, please reach out to me directly. Thank you, Jose Romero - Service Manager - (703) 368-3184
by 2022 FORD BRONCO SPORT BADLANDS Owner on 09/13/2025Verified Service
Took for ever to get a copy of work order. The wrong email address was in the system and I corrected it with them before I left. A week later after two more phone calls I finally got my copy they were trying to use incorrect email even after I corrected it be leaving
by Ourisman Ford of Manassas on 09/16/2025
Thank you for the review. We sincerely apologize for the inconvenience and confusion you experienced during your visit. We're committed to providing better service and communication moving forward, so please contact me directly so we can ensure this situation gets addressed to your satisfaction. Respectfully, Jose Romero - Service Manager - (703) 368-3184
by 2009 FORD F150 Owner on 09/05/2025Verified Service
I liked I could arrange a service appointment so soon after my accident; however, I didn't like that they didn't check their stocks to determine the availability of the part needed.
They ordered the necessary part and I was able to schedule a follow up appointment at the end of the week.
by Ourisman Ford of Manassas on 09/08/2025
Thank you for sharing your experience. I'm glad we could accommodate a quick service appointment, but I apologize for any inconvenience caused by the part availability issue. We appreciate your patience and look forward to assisting you at your follow-up appointment. If there's anything else you'd like to discuss, feel free to reach out. Respectfully, Jose Romero - Service Manager - (703) 368-3184
by Fernandopereira@comcast N. on 08/25/2025Verified Service
I made an appointment and was told by the service advisor that it would take approximately a couple of hours for the service to be completed. They contacted me shortly within the two hours and my vehicle was ready for pick up . Good communication , good service, pretty happy with the service.
by Ourisman Ford of Manassas on 08/25/2025
We are very happy to hear you had a pleasant and efficient experience with our team, Fernando. Thank you for trusting Ourisman Ford of Manassas with your business and we look forward to seeing you again down the road! Safe travels!
by 2024 FORD F150 LARIAT Owner on 08/12/2025Verified Service
The response was nice and quick but my issue has not yet been resolved for I was informed that a module was on order for my vehicle and I have not heard any more to the status of the order. Once I received an update and have the issue fixed I will update the review.
by Ourisman Ford of Manassas on 08/12/2025
Thank you for your feedback. We apologize for the delay in resolving your vehicle's issue. We'll check on the status of the module and follow up with you soon. If you need anything, please feel free to reach out. - Ourisman Ford of Manassas
by Daniel K. on 08/08/2025Verified Service
I worked with Tamara and Zain and they were both wonderful to work with. Zain went above and beyond helping my with an existing issue and was able to obtain a refund for a missing part I had purchased.
The work was done timely and they made sure my Bronco was well cared for.
by Ourisman Ford of Manassas on 08/10/2025
Daniel, thank you for highlighting Tamara's and Zain's hard work and attentive service! We're always here for you at Ourisman Ford of Manassas and are grateful for your confidence in our team.
by 2025 FORD MAVERICK XL Shopper on 07/20/2025Verified Purchase
I went in to search for a 2025 Ford Maverick XL truck. Ourisman delivered on every point, from price to service to generous trade-in, and a solid financial package. Najeem was my dealer there and guided me through. I'm loving my truck and am grateful for the opportunity.
by Ourisman Ford of Manassas on 07/21/2025
We are thrilled that our team was so helpful with your purchase! Thank you for choosing Ourisman Ford of Manassas and for sharing your support.
by 2019 FORD ESCAPE SEL Owner on 07/10/2025Verified Service
My car needed a new battery after the shop had had it for three weeks, during which time they had installed a new engine. There is no reason why I should have needed a new battery after the shop had it for so long and had to pay $300 for it. I had only had the car back for 12 days, and it had been driven only seven of those days. I used to speak very highly of this dealership and service center. Now, not so much. Disappointed.
by Ourisman Ford of Manassas on 07/11/2025
Thank you for the review. I'm sorry to hear that this experience has caused you to question your confidence in our team. Please feel free to contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Jose Romero - Service Manager - (703) 368-3184
by 2023 FORD BRONCO BASE/BIG BEND/BLAC Owner on 07/08/2025Verified Service
Extremely professional staff, they were honest and accommodating, I had brake and coolant service done on my van. I also thought I had an additional problem but they went the extra mile to confirm that I didn't need even more work. It's been rare for me to find honest folks but I found them here. Thank you and special thanks to Jay from the service team
by Ourisman Ford of Manassas on 07/08/2025
Thank you for the outstanding review! We are delighted to hear that you had such a successful service experience with Jay and the team. We hope to welcome you back to Ourisman Ford of Manassas for all of your future auto needs!
by 2021 FORD ECOSPORT S Owner on 05/13/2025Verified Service
This dealership has always had the best service department. I have been a customer of Ford products for many years and to me this crew at Oursiman Ford and previously Battlefield Ford have always done great work and are pleasant to work with and respectful of customers.
by Ourisman Ford of Manassas on 05/14/2025
Thank you for your loyalty and kind words about our service department at Ourisman Ford of Manassas. We're delighted to hear that you've consistently had positive experiences with us over the years. We look forward to continuing to serve you!
by Yvonne B. on 05/02/2025Verified Shopper
Unable to take and send all those pictures required. Also I did not want to make that long drive twice or even once. Although I wanted the truck we could not agree on all their requirements. I found another truck thru Carvana and bought it. I did not have to drive anywhere or take any pictures of my trade-in.
by Ourisman Ford of Manassas on 05/05/2025
Yvonne, I'm sorry to hear about the inconvenience you experienced with our process. We strive for a seamless experience, and it's clear we fell short this time. If there's anything else you'd like to discuss or if you have any further questions, please feel free to reach out. Thank you, Chris Cardinell - Internet Director - christopher.cardinell@ourisman.com
by 2019 FORD ESCAPE SEL Owner on 04/24/2025Verified Service
I gave this score because I am facing a major mechanical issue with my vehicle less than two years after purchase, and the cost of repair is excessivemore than $15,000 for a new engine. Despite being a loyal customer, I do not feel that Ford has provided meaningful support or taken accountability. It feels like once the sale is complete, the customer is on their own, even when serious issues arise that are not due to misuse or neglect.
by Ourisman Ford of Manassas on 04/25/2025
It's disheartening to hear about the mechanical issues you're experiencing with your vehicle. We strive to support our customers even after the sale, and it's concerning that you feel let down in this regard. Please reach out so we can discuss how best to assist you further with this situation. Thank you, Jose Romero - Service Manager - (703) 368-3184
by 2011 BMW 328I Owner on 04/08/2025Verified Service
The people where nice and the lady I felt with was named AMY would recommend anyone to go to her she very nice and helpful and made sure if there any issues with my car she told me about it and she was the best hope to deal with AMY again for my next maintenance for now on
by Ourisman Ford of Manassas on 04/08/2025
Thank you for sharing your experience with us at Ourisman Ford of Manassas! We're delighted to hear that Amy provided such helpful and attentive service. We look forward to assisting you again in the future!
by Todd B. on 03/28/2025Verified Shopper
I spoke with a salesman on Tuesday and scheduled an appointment to see a specific vehicle that Friday. Was contacted by email on Thursday to confirm that I was still coming to see the vehicle and I assured them that I would be there Friday morning. Received a call Friday morning that the vehicle was sold Thursday evening. I took a day off work so I could come down and ended up wasting that day.
by Ourisman Ford of Manassas on 03/31/2025
Todd, I apologize for the inconvenience and frustration you experienced with your appointment. We strive to provide clear communication and it's disappointing to hear about this oversight. Please reach out if there's anything we can do to assist further or make it right for you. Thank you, Chris Cardinell - Internet Director - christopher.cardinell@ourisman.com
by 2019 FORD F150 SUPER CAB Owner on 02/21/2025Verified Service
Used valet service. It snowed when returned so they let air out of tires for traction. I pulled up to service center a couple of days later and they happily filled tires back to normal. Great job on camera but it should have been covered by recall. ($300). Thank you.
by Ourisman Ford of Manassas on 02/21/2025
Thank you for sharing your experience with Ourisman Ford of Manassas! We're glad to hear our team provided helpful service. If there's anything else we can assist you with, please let us know!
by 2011 FORD RANGER SUPER CAB Owner on 01/25/2025Verified Service
Didn't replace fob after 2 hours of programming new key. I did it myself for $8. Overall cost for new key over $300 including such items as documentation and shop materials. Really. And the key I got appeared to be second source. No Ford logo on it. Could have bought on eBay for much less and brought it in to program. So bottom line: poor service at ridiculous cost.
by Ourisman Ford of Manassas on 01/27/2025
Thank you for reaching out. I'm sorry to hear that your experience with our team did not meet expectations. Please feel free to contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Jose Romero - Service Manager - (703) 368-3184
by 2022 FORD EXPLORER PLATINUM Owner on 01/20/2025Verified Service
Ourisman Ford always takes great care of me. They can to my home and picked up the vehicle to get the service done. They took care of everything. Then then brought the car back to me at my home. It really makes a difference these days when people are so busy and cannot find the time to bring in a vehicle for servicing or repairs to have the repairs come to you. Thank you Ourisman.
by Ourisman Ford of Manassas on 01/20/2025
We're delighted to hear that Ourisman Ford of Manassas could provide convenient service by picking up and returning your 2022 FORD EXPLORER. We appreciate the trust you've placed in us, and we're here whenever you need assistance! Safe travels!
by 2012 MAZDA MAZDA5 Owner on 01/05/2025Verified Service
There was a bit of confusion as to the date of service as it was scheduled for Jan 2, but a part was delayed and the work was not done until Jan 3. I wish there had been better communication regarding the delay. I really liked the car pickup/valet service.
by Ourisman Ford of Manassas on 01/06/2025
Thank you for sharing your feedback with us! We regret the communication hiccup regarding the service date, and we're glad to hear that you appreciated our car pickup/valet service at Ourisman Ford of Manassas. Your input helps us improve, and we hope to serve you even better next time! Safe travels in your 2012 MAZDA MAZDA5!
by 2017 FORD TRANSIT CONNECT XL Shopper on 12/25/2024Verified Purchase
I got there by train 4 hours and drove my new van home 6 hours. I purchased a certified used mini van for my heating business. First day on the job smelt something burning and breaks felt strange. Took van to local dealer which took a week to determine it was low on brake fluid . I lost a weeks income from having this van off the road. Well, this proves a certified vehicle isn't so certified. That's a disgrace.
by Ourisman Ford of Manassas on 12/26/2024
It's disappointing to hear about your experience with the certified van, and I apologize for any inconvenience caused. We strive to ensure our vehicles meet high standards, so it's concerning that this issue was overlooked. Please reach out if you'd like us to discuss further. Thank you, Jose Romero - Service Manager - (703) 368-3184
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Service Information
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14,708 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Ourisman Ford of Manassas specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Ourisman Ford of Manassas specializes in these makes, in addition to many others.
What do verified customers think about Ourisman Ford of Manassas in Manassas, VA? Verified customers who visit Ourisman Ford of Manassas in Manassas, VA rate this business 4.5 out of 5 stars, with 650 reviews. 14,708 customers favorited this location.How can I contact Ourisman Ford of Manassas in Manassas, VA? To reach the sales team at Ourisman Ford of Manassas in Manassas, VA, call (866) 579-2536. To reach the service department, call (703) 552-5840How can I schedule a service appointment with Ourisman Ford of Manassas in Manassas, VA? You can schedule a service appointment at Ourisman Ford of Manassas in Manassas, VA through CARFAX.What are the shop amenities offered by Ourisman Ford of Manassas in Manassas, VA? Ourisman Ford of Manassas in Manassas, VA offers the following amenities: Complimentary Drinks, Courtesy Shuttle, Free Wi-Fi and Mobile Charging Station.Does Ourisman Ford of Manassas in Manassas, VA have a service center? Yes, Ourisman Ford of Manassas in Manassas, VA does have a service center. You can contact the service department at (703) 552-5840.
