“Well it was great to have a recall addressed at my residence instead of dropping off at dealership. But tech failed to say it was a diagnostic test run as well. I asked if everything was fine ? He said passed but I didn't understand that response. Not sure recall was addressed. But I get a message about two other issues that came out that did need addressing. I took my vehicle somewhere else for those issues minor ones. I did not appreciate lack of communication on the part of the tech who came to service the car. Nowadays all this lack of transparency and communication is troubling and annoying.”
“The service and interaction with the employees was very good. This was my second time visiting this dealership and it is great experience they deserve ten stars! Thanks to Dan kept me informed and truly a pleasant person!”
“Tried to negotiate price since it was above suggested estimate sales by a couple different sources, including car guru (based on other similar cars, mileage, etc). They did respond in timely manner. Unfortunately, a deal couldn't be made even with cash in hand. I'd still like to do business with them if possible!”
8432 Old Statesville Rd Ste 600, Charlotte, NC 28269
“Vehicle was as described and they had it ready and clean and upfront waiting for my test drive. The sales associate, Daniela, was fantastic. She went above and beyond sending me additional photos, videos of the vehicle, and answering all my questions before I made the 3 hour drive. I drove it off the lot and have been with the car for over a month now with no issues. I highly recommend the Road Rive team!”
“This was an OUTSTANDING and EASY experience. Hans is a true professional, DO NOT listen to these fools who arbitrarily posted some petty 1 star reviews. I just bought a 2000 SL500 SIGHT UNSEEN and literally shipped it nearly 3000 miles across the continental US solely on the WORD that Hans gave me about the car being in good condition. I committed the unpardonable sin as a car guy to buy an old German car sight unseen from across the country. By all accounts this should have been a disaster. In reality it was one of the best car buying experiences I've had in my life, and I've worked in the auto sales industry myself. Hans ensured that my car had a trip permit inside so when it arrived I could drive it immediately. He also worked with me to set up a deposit and finalize the process. They shipped me the title instantly. Hans, oversaw the car going onto the truck safely. I couldnt have asked for a better experience. THANK YOU HANS AND SUNSET AUTOS!”
6623 Old Statesville Rd Ste B, Charlotte, NC 28269