by 2024 VOLKSWAGEN TIGUAN SE/WOLFSBURG Owner on 08/28/2026Verified Service
I would not recommend! When I leased my car I was told I would receive 3 free oil changes. When I went in for my third (free) oil change I dropped my car off and when I came back to pick it up I was told my free oil change had expired at 36,000 miles. I was only at 36,326. So only 326 miles over I was never told it would expire when I purchased the vehicle. I then had to pay $140 for an oil change.
by owner on 08/30/2026
Hello. Your feedback regarding your experience with our Service Department is important to us. We would appreciate the opportunity to speak with you about your recent oil change service and the information provided. Please provide us with your preferred method of contact when you have a moment to further discuss. Best, Customer Service Team, contactus@keffervw.com
by Tim W. on 05/28/2026Verified Shopper
I asked them three separate times to send me pictures of the interior of the car. They said they would. They never did. Eventually, they updated the website pictures and included interior pictures. However, it was evident by this type of response that this was not a type of people I wanted to work with.
by owner on 05/31/2026
Hello Tim, please know your feedback is important to us. We would like the chance to speak with you about the communication you received from our Sales Team regarding your vehicle inquiry. Could you please email your preferred contact information to us? Thank you, Customer Service Team, contactus@keffervw.com
by 2022 VOLKSWAGEN TIGUAN SE R-LINE BLACK Owner on 04/07/2026Verified Service
This time was the worst service ever will not be coming back. No updates at all on my car..no video of process and my support person talked more to the secretary by the entrance than working. Will not be coming back...OR purchase my next Tiguan from you here. No Tammy or Taylor really put the nail in coffin for me.
by owner on 04/10/2026
Hello. Your experience with our Service Team is very important to us. We would appreciate the chance to speak with you about the level of communication you received regarding updates on your vehicle. Whenever you can, please send us an email with your preferred method of contact so we may discuss this further. Thank you. Customer Service Team, contactus@keffervw.com
by Rhondra H. on 09/16/2025Verified Service
I was not satisfied with my outcome. I purchased the car last Friday, and it was delivered to me the following day. However, I noticed that the brakes were producing a squeaking noise. Now, I am being informed that I require new front brakes and rods.
by owner on 09/17/2025
Hello Rhondra. Your feedback is very important to us. We would appreciate the chance to speak with you about the condition of the vehicle you recently purchased from our Sales Team. Whenever you can, please send us an email with your best method of contact so we may discuss this in greater detail. Thank you. Customer Service Team, contactus@keffervw.com
by 2024 VOLKSWAGEN TIGUAN SE R-LINE BLACK Shopper on 06/28/2026Verified Purchase
They have completely updated the personnel and it has made a huge difference...for better. Fortunately they have kept Brandon who was and still is excellent... and now Darryl i service. Outstanding experience...
by owner on 06/29/2026
Thank you for sharing your positive experience with our updated team at Keffer Volkswagen. We appreciate your feedback.
by 2018 VOLKSWAGEN BEETLE S/COAST Owner on 12/29/2025Verified Service
Have been waiting a year to fix recall, scheduled the fix a month out , took my car to get serviced they couldn't complete recall it's now a month later and still waiting to hear from the service department.
by owner on 01/01/2026
Hello. Your feedback is highly valued here. We would like that chance to speak with you about the quality of communication you have encountered with our Service Department regarding a recall repair on your vehicle. Please email us with your preferred contact information at a time that is best for you. Thank you, Customer Service Team, contactus@keffervw.com
by Mike S. on 08/25/2025Verified Shopper
I got a phone call from this Aspen on Friday to tell me that the owner was going to call me on Saturday. He was doing special deals. I don't know what Saturday the owner was gonna call me. I'm still waiting then. I got an email saying the same s*** and thing.I don't think the left hand is what the right is doing
by owner on 08/26/2025
Hello Mike. Your feedback is important to us here. We would appreciate the opportunity to speak with you about your recent experience with our dealership regarding the quality of communication you have encountered. Please email us with your preferred contact information. Thank you, Customer Service Team, contactus@keffervw.com
by 2019 KIA STINGER GT Shopper on 07/31/2025Verified Shopper
not a fan at all. you publish a price and then tack on $4k after talking through the price for premium package coverage. i say i do not want and it is said it is included in all and can't take away. i ask what it is and its like roadside assistance etc. I already have that so the $4K is just a way to add money for the dealership. absolutely not the way to do business and bought my car elsewhere.
by owner on 08/01/2025
Hello. Please know your feedback is very important to us. We would appreciate the chance to speak with you about your experience with our Sales Team regarding the total price for a vehicle you were interested in. Whenever you can, kindly send us an email with your best method of contact. Thank you. Customer Service Team, contactus@keffervw.com
by Carl Y. on 06/19/2025Verified Service
There was a nail in our tire. We knew where it was but the service person told us it was in the wall of the tire and would need a new tire. He lied. We took it to a tire shop and the nail was in the thread and could be repaired. The Keffer associate attempted to scam us in purchasing a new tire.
by owner on 06/19/2025
Hello Carl, we appreciate you taking the time to share your feedback. We would like the opportunity to speak with you about your experience with our Service Team regarding the tire inspection conducted on your vehicle and the repair recommendation provided. Could you please email your preferred contact information so we can discuss this further? Thank you, Customer Service Team, contactus@keffervw.com
by 2018 TESLA MODEL 3/PERFORMCE/LNG RNG Shopper on 02/05/2025Verified Purchase
Josh was great. From start to finish. I told him exactly what I wanted as far as the car how much I want to pay monthly and him and the Keffer Volkswagen team made it happen the same day. I enjoy my experience and truly appreciate Josh and the team.
by Keffer Volkswagen on 02/06/2025
It's terrific to hear that our team was able to meet your needs smoothly. We appreciate you choosing Keffer Volkswagen and look forward to assisting you in the future.
by 2019 JEEP GRAND CHEROKEE LIMITED Shopper on 01/20/2025Verified Purchase
They sold me a car with bad spark plugs. The check engine light came on the very next day, and instead of fixing the problem they just turned the light off. The manager Mel was not very welcoming. When I came back he just assumed he knew why I was there instead of just asking me. His attitude was not very pleasant. He could try to engage with the customer better.
by Keffer Volkswagen on 01/31/2025
Hello, we take our customer feedback very seriously here at Keffer Volkswagen, and we would like to learn more about your vehicle and interactions with our team. Please contact us directly so that we can discuss your experience. - Best regards, Customer Service Team, contactus@keffervw.com
by Jamie C. on 01/15/2025Verified Purchase
Well I thought it was going to be a great experience because they responded immediately. Boy was I wrong!!! I've been in contact with the corporate office trying to resolve the matter of being sold a lemon. The only individual that has helped me thus far has been the very kind lady that answered the phone. I just want a refund of my cash and walk away from this deal to never look back. What a nightmare!!!!!
by 2020 VOLKSWAGEN ATLAS SEL PREMIUM Owner on 08/05/2024Verified Service
We thought that Keffer VW did an exceptional job with the service.
With previous VW dealerships we have used, the car has always been returned from service after being run through the carwash. Keffer did not run our car through the wash when returning the vehicle.
by Keffer Volkswagen on 08/06/2024
Thank you for your kind words about our service at Keffer Volkswagen. We appreciate the feedback on the carwash and wish you well.
by 2018 GMC SIERRA K1500 SLT Owner on 07/13/2024Verified Service
Keffer Volkswagen gives the absolute worst customer service i have ever personally endured in my life. they will lie to you, not follow through with contractual obligations, and blatantly ignore you. There is no accountability and the managers are incredibly disrespectful. I would never reccomend them to anyone. STAY away!!!
by 2022 VOLKSWAGEN TAOS SE IQ DRIVE/SEL Owner on 05/29/2024Verified Service
I was seen 2 weeks prior to this visit for an oil change and general inspection. No pertinent findings were found during the inspection. Apparently I had "good" brake pad life but two weeks later was told that I needed to pay $700 for a replacement. A rip off to say the least
by Keffer Volkswagen on 05/30/2024
Hello. Customer satisfaction is our top priority. We would like to speak with you about your recent experience with our Service Team regarding the inspection done on your vehicle. Please email us your contact information at your earliest convenience so we may discuss this further. Thank you, Customer Service Team, contactus@keffervw.com
by 2018 DODGE DURANGO GT Owner on 05/18/2024Verified Service
Force to give a star in order to give a review, Entire management and staff need to be replaced, Poor leadership, inexperience staff, service department is garbage, the vehicles are never check or service before sales, bad experience long wait and they rush to sell you a vehicle but can't fix when you take it to them always want you to take the vehicle to the manufacture just poor service from keffer volkswagen.
by Keffer Volkswagen on 05/19/2024
Hello, thank you for bringing your experience to our attention here at Keffer Volkswagen. Our top priority is delivering 100% customer satisfaction and we would like the chance to learn more about the level of customer service and communication that you have received from both our Sales and Service Departments. Please reach out to us with your preferred contact information to further discuss this. Customer Service Team contactus@keffervw.com
by 2019 TOYOTA CAMRY L/LE/XLE/SE/XSE Shopper on 05/18/2024Verified Purchase
Took 3 days to purchase after leaving the first day 4 hours later because they just wouldn't work with me . Made me purchase a $2500 kit but gave me nothing that came with it . One key doesn't work to the vehicle and can't even call a live human there I text sales rep
Next day asking for atleast the car care kit I was told I was getting with 0 response . Won't ever purchase there again .
by Keffer Volkswagen on 05/18/2024
Please know that your feedback is very important to us. We pride ourselves on providing excellent customer satisfaction and would like the chance to further discuss your feedback regarding the purchase of a vehicle with our Sales Team, as well as the level of communication and customer care that you have received. Please reach out to us with your preferred contact information us at a time that works best for you. We look forward to speaking with you. Thank you, Customer Service Team, contactus@keffervw.com
by 2017 VOLKSWAGEN JETTA S Owner on 03/22/2024Verified Service
I love coming to Huntersville VW. I relocated after leaving in Huntersville. I drive from South Park for the last two years because I try this team and I appreciate how the environment is welcoming. Please keep your high integrity and treating customers well. Thank you. Thank you.
by Keffer Volkswagen on 03/27/2024
We appreciate the distance you travel to visit us at Keffer Volkswagen. It's great to hear that our team and environment meet your expectations. Your support means a lot, so thank you!
by 2023 BMW X3 XDRIVE30I Shopper on 01/15/2024Verified Shopper
Sales consultant, Isaac, was great to work with regarding my inquiry about a BMW X3. While this was not his dealerships brand, he answered all questions very well, or researched the answers if he was unsure. There was never any pressure and he worked within the time frame I had that day. He followed up our appointment by phone and text. He is definitely a credit to the dealership.
by 2017 VOLKSWAGEN JETTA S Owner on 10/21/2023Verified Service
The shop was fine, I will mention that I came to get this work done after noticing a safety recall. I was astonished after reading about the risks involved with the recall. I learned this was somewhat of a money grab as they didnt replace the part only a few bolts.
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Service Information
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8,192 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Keffer Volkswagen specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Keffer Volkswagen specializes in these makes, in addition to many others.
Chevrolet
Ford
Jeep
Tesla
Volkswagen
About Us
Complimentary W-fi throughout the facility. Indoor and outdoor lounge areas for your comfort along with complimentary shuttle service to your home, business and many local area shopping and entertainment locations.
What do verified customers think about Keffer Volkswagen in Huntersville, NC?
Verified customers who visit Keffer Volkswagen in Huntersville, NC rate this business 3.9 out of 5 stars, with 315 reviews. 8,192 customers favorited this location.
How can I contact Keffer Volkswagen in Huntersville, NC?
To reach the sales team at Keffer Volkswagen in Huntersville, NC, call (833) 997-0569. To reach the service department, call (704) 766-2121
How can I schedule a service appointment with Keffer Volkswagen in Huntersville, NC?
Chevrolet
Ford
Jeep
Tesla
Volkswagen