Top Rated Car Dealerships near Dumfries, VA | Page 4

“Fast, polite, knowledgeable service staff”

“Excellent and timely service and care”

“The service staff was focused on keenly listening to the operational issue discovered and responded accordingly. They offered a loaner vehicle.”

“Everyone made us feel like family. They made sure we was satisfied the whole team was so professional and made sure everything was right before we left out the door. I am going to recommend everyone I know to Jim McKay.”

“My only issue is that the tech who checked me in was not aware of a service special going on that was shown on the dealership's website. They checked and concurred it was there and applied the discount, but they should have known about it. It was a discount on state inspections, which a lot of people would probably have benefited from, as it was the last day of the month. The rest of the visit was great; short wait time, quality work.”

“Prompt service and nice customer service.”

“Always great service! Very professional staff.”

“Arrive for an appointment yet told it would be 3-4 hours only to try and sell services and vehicles is diabolical.”

“Service rep Aaron is great. Quality work every time.”

“The gentleman who helped us out was very nice. They had a lot of very beautiful cars on the lot. They would not allow us to take the car we were interested in to a mechanic for a pre-purchase inspection. We could have a mechanic come to their lot. That made me nervous and we chose to go somewhere else.”

“The team provided excellent service for my scheduled maintenance on my X7”

“Communicated by text. Everything went fine but I didn't not to pursue the vehicle.”

“As far as car dealership service centers are concerned, I am a Farrish fan, to an extent. When talking to service center members over the phone, they are professional, patient, and informative. In person, not so much. First all, you come into the service center and instead of being greated like an old friend, ie Cheers, you often time are left standing looking around and trying to find one of the handful of people who are doing nothing, to address you. The time before this one, the guy who greated me, made me feel like I was bothering him. This time, I just got ignored. So, proactively, I went person to person to the staff who were standing around. Finally, I had to find my car after I was directed where to go. The reason I give Farrish a 4 star rating versus a 1 is because of the ladies who handle the payments in customer service:Eryca, Holly, and Raquel. Wow!!! Though a little muted they do there work with pride, professionalism and great honor. They take on the frustrations of people like me who are annoyed by not being addressed when you enter the service center, and then being told that a part that you see online for $250 is being marked up to $850 with dignity and heads held high. They are patient and understanding. They are the epitome of professionalism. I was able to calm down and realize why I stick with Farrish, the people. And that matters to me. No, I don't like the mark up, but I suspect they are in the ballpark of what other dealers charge. I don't feel like Farrish has hidden fees or are trying to get every last penny out of me, so I will keep coming back. Yes, I would like to be welcomed when I come into the service center. Yes, I would like to be greated with positive energy, but at the end of the day, it is people like Eryca, Holly, and Raquel that will keep my coming back. --Wayne Warren owner of Jeep Moab Wrangler”

“Quick- Friendly Service Rep. and I got a Car Wash”

“Walter was great. He answered my questions and made me feel very comfortable with my service!”

“The service at passport of Alexandria is great the service representative Gary Drummond, very knowledgeable very helpful and takes the time to help you out with everything you need for your vehicle”

“Great service! Grateful for their attention to detail.”

“Always responded willing to help. Offored to allow inspection”

“I went in for only an oil change and the service advisor was very pleasant. The cost was reasonable through a special BMW offer for a 3 year oil change package, The waiting area was excellent - among one o the best that I have experienced over 30 years of owning BMWs and Mercedes. The only hitch was that it took longer than I anticipated (but accurate by what the service advisor estimated) and that I couldn't drive the car away immediately because the service indicator hadn't been reset.”

“Antonio was the salesman that helped me. He was very professional and if I had any questions he provided me with the information that was needed. Very smooth process”

“Dealer was very direct and open about things that we asked about. He also gave me some contacts to repair minor cosmetic damage to the vehicle and the vehicle was reasonably priced. We were able to look at and test most functions of the car without any interference.”

“They were prompt but they are not able to do emissions testing and did not check tire pressure and tires were low. They did give me a laundry list of repairs that needed to be done. Prices for replacing filters was outrageous. I did them myself.”