by 2015 NISSAN ROGUE S/SL/SV Owner on 10/25/2026Verified Service
Purchased my car at Passport Nissan 12 years ago. The Dept is well managed, efficient and does not try sell unnecessary repairs. Their honesty, professionalism, transparency, technical expertise of the mechanics and service representatives are why I have my car serviced solely at Passport Nissan.
by Passport Nissan Alexandria on 10/26/2026
Thank you for your trust and loyalty over the years! We appreciate your business and look forward to serving you again at Passport Nissan of Alexandria. Safe travels ahead!
by 2018 NISSAN ALTIMA 2.5/S/SV/SL/SR Owner on 08/11/2026Verified Service
Terrible service and experience by Wasi Biru when i had asked for upper management assistance i was told they are not available.
When i did insist for it i was provided with business card of the name Glenn Marquis (Service manager) which made him self busy to not come and address my concern a bunch of scammers here be careful!
by Passport Nissan Alexandria on 08/14/2026
I'm really disappointed to hear about your recent visit as this is not the type of feedback we normally receive on Wasi, nor the type of service we expect to provide our customers with. Your feedback will be used to improve our processes moving forward. If you could email me at your earliest convenience, I'd love to address your concerns together - please know that we take claims like these very seriously and are here to assist you in whatever way possible. Thank you, Scott Popkin - General Manager - scott.popkin@passportauto.com - 703-461-5292
by 2011 NISSAN ALTIMA SR Owner on 08/09/2026Verified Service
The service department was prepared to begin the work on my car as scheduled.
Walter, assistant service manager, sent me the suggested items to repair/replace; thus, I had the opportunity to review and be prepared to discuss at my appointment, especially to discuss the timing of any repair, i.e., what should be done now or any that can be delayed. He is always friendly and answers any questions I may have.
by Passport Nissan Alexandria on 08/11/2026
Thank you for sharing your fantastic feedback about Walter and our team! We truly appreciate your business and we hope to see you again at Passport Nissan of Alexandria. Safe travels!
by 2018 NISSAN SENTRA S/SV/SR/SL Owner on 08/02/2026Verified Service
The people who are receiving the bored customers with no desire to help or attend to them properly didn't even give me the invoice for what they did to my car; it would have been better if they had just given me the service for freeterrible customer service.
by Passport Nissan Alexandria on 08/06/2026
Thank you for your feedback. It's disappointing that we did not meet the level of customer satisfaction we are capable of, and we'd love the chance to make this up to you. Please reach out for additional assistance. Best, Glenn Marquis, Service Manager, glenn.marquis@passportauto.com, 703-461-5261
by Laurie Z. on 08/01/2026Verified Service
Always love the customer service experience at the Passport Nissan Alexandria dealership, never had a bad experience and I'm on my third Nissan. I never get pushed for upsells, they tell me what I need now, what can wait and what to do next! I wish I could take the Tahoe and Malibu there! lol
by Passport Nissan Alexandria on 08/03/2026
Hi Laurie, reviews like yours make our day! We love that you can trust our team at Passport Nissan of Alexandria. Thanks for sharing and we'll see you next time!
by 2013 NISSAN ALTIMA 3.5/3.5SV/3.5SL Owner on 07/31/2026Verified Service
The service tech who evaluated my vehicle in the video recommended I replace all 4 tires when this was done just months ago. Plenty of tread left... See the report. Also recommended a change to the driver side boot tear, but did not provide a good visual of the part. I did not follow the recommended services because they were not substantiated. Better training is needed as I will seek a 2nd opinion elsewhere.
by Passport Nissan Alexandria on 08/03/2026
We appreciate your feedback and are sorry to hear about the confusion with our recommendations. We'll definitely look into this as we aim for more accurate assessments in future visits. If you have any further concerns or need clarification, please feel free to reach out to me directly. Thank you, Glenn Marquis, Service Manager, glenn.marquis@passportauto.com, 703-461-5261
by Michael H. on 07/31/2026Verified Service
Good morning first of all when I first arrived at the dealership I saw my service advisor. I told him what was wrong with the car and how much I was trying to spend and he told me Cool he gave me some recommendations about the car. I took care a few of them and I told him I'm gonna come back. His name is wise. He always take care of me when I come to Nissan thank you.
by Passport Nissan Alexandria on 07/31/2026
Hi Michael, thank you for sharing your kind review of Wise and the team! We appreciate your business and hope to see you again at Passport Nissan of Alexandria. Take care!
by 2023 NISSAN ALTIMA SR Owner on 07/18/2026Verified Service
Initial rep that I spoke to on phone was disorganized and forgetful. Lead rep when I got there was on top of things. But somehow I ended up paying for a battery on my fob that no one ever discussed with me. Not a huge deal, but I don't like having service done that I didn't approve.
The service that was done seems fine.
by Passport Nissan Alexandria on 07/20/2026
Thank you for bringing this to our attention. We're sorry to hear about the oversight. Please contact us directly if you'd like to discuss this further! - Passport Nissan of Alexandria
by 2018 NISSAN ALTIMA 2.5/S/SV/SL/SR Owner on 07/15/2026Verified Service
Too expensive and my free oil change is not honored because it was from a different dealership where I purchased my car. I feel it's ridiculous that the consumer has to pay for the disposal of fluids and tires; surely the dealership has a contract this should not be in the consumer
by Passport Nissan Alexandria on 07/15/2026
Thank you for bringing this to our attention. We're sorry that your free oil change wasn't honored and that you found some of our costs disappointing. However, we'd like to clear up any confusion. Please contact us directly to discuss this further. Thank you, hope to hear from you soon.
by 2016 NISSAN ALTIMA 3.5 SL/SR Owner on 06/26/2026Verified Service
Service department is great in my humble opinion. They have always been pretty straight-forward with me as a customer. The past two years, life things popped up and had to take my car to another shop.
The other shop did a good job but my car never seemed to regain that pep it had when I had it at Passport Nissan Alexandria. So I had to bring my car back to them and now I can feel some of the pep coming back to her.
by Passport Nissan Alexandria on 06/26/2026
Thanks for trusting the Passport Nissan of Alexandria service team! We are always happy to help, and we look forward to seeing you next time. Safe travels ahead!
by Maria S D. on 06/21/2026Verified Service
In the past as a Passport Nissan of Alexandria customer, my Rogue 2014 would get a nice interior and exterior wash (from any type of service), but on this visit for the State Inspection, the "white glove" care was not provided.
Thank you,
Ms Maria S De Souza
by Passport Nissan Alexandria on 06/22/2026
Hi Maria, Sorry to read your review of Passport Nissan of Alexandria and apologize that our car wash standards were not met during this visit. I will forward your comments to our team and we hope to earn back your trust someday.
by 2017 NISSAN ROGUE SPORT S/SV/SL Owner on 06/01/2026Verified Service
Likes: regular communication with the staff. Easy to make appointment. Car finished without excessive time. Friendliness of staff. Staff member saved me money by avoiding duplication of service.
Dislike: price of services has escalated. New process of approving services by text message was confusing; fortunately it was corrected for me by the staff.
by Passport Nissan Alexandria on 06/02/2026
We are happy to learn about your great experience with our Service Team, and we appreciate your feedback about our pricing at Passport Nissan Alexandria. Thank you for your business and we look forward to your next visit!
by 2022 NISSAN PATHFINDER SL Owner on 04/28/2026Verified Service
Went in at 5:15pm with a right front tire that was almost flat. Since it was late in the day I thought they would just add air and have me bring it in the next day. Instead, even though it was close to their closing time, they were able to remove a nail and repair the tire, saving me a trip back.
by Passport Nissan Alexandria on 04/29/2026
We love to hear stories like this! Thank you for sharing your experience with our team. We appreciate your business and hope to see you next time at Passport Nissan Alexandria!
by 2015 NISSAN ALTIMA 2.5/S/SV/SL Owner on 04/08/2026Verified Service
My car broke down on a road trip and I had it long-distance towed "home" to Passport Nissan. It was an unusual issue and Walter and the tech found the problem right away and I had my car back the following day. I have been coming here for a decade+ and always feel like a valued customer. Thank you Walter!
by Passport Nissan Alexandria on 04/08/2026
Thank you for trusting Passport Nissan Alexandria and for sharing your experience with Walter and the team. We're happy to help and look forward to serving you for many more years to come. Safe travels!
by 2012 NISSAN FRONTIER S/SV/SL/PRO-4X Owner on 03/13/2026Verified Service
They identified the problem quickly and repaired my car as quickly as possible. The best thing was my service manager kept me informed by either text, email, or phone call the entire time so I knew what was going on and when to expect my vehicle back. Excellent customer service!
by Passport Nissan Alexandria on 03/13/2026
Thank you for sharing your experience with the Passport Nissan Alexandria team! We are so glad that your service manager kept you informed the entire time. We hope to see you back next time! Safe travels!
by 2021 NISSAN ALTIMA SR Owner on 01/15/2026Verified Service
Took car for inspection from Nissan corporate and Nissan dealership here lied and said my car was in a car accident. Asked them to send proof and have the manager call me and they never did. Caused my case to be word of mouth even with evidence they tried to carry me because I'm a female. I'll never go here again for service.
by Passport Nissan Alexandria on 01/16/2026
We're very disappointed to receive feedback like this. Our team works hard to provide straightforward, reliable service to our valued guests. I apologize that this came across differently and for any problems here. I want to try and rectify the situation and would appreciate having this opportunity. Please contact me if you are willing to discuss this further. Thank you, Glenn Marquis, Service Manager, glenn.marquis@passportauto.com, 703-461-5261
by 2022 NISSAN PATHFINDER PLATINUM Owner on 01/11/2026Verified Service
I have been using this service center for over 10 years. Walter M. and the tech checked every issue I mentioned to ensure my vehicle was road trip ready. Walter took the time to explain to me what needed to be repaired and why. When the vehicle needed to remain until the next day, I was offered a rental or ride share to return to my home. My vehicle was ready as promised the next day.
by Passport Nissan Alexandria on 01/11/2026
Thank you for your business and loyal support over the years! We appreciate you for highlighting Walter's attentive and communicative service. See you next time at Passport Nissan Alexandria!
by 2017 NISSAN MURANO S/SL/SV/PLATINUM Owner on 12/20/2025Verified Service
i like everything in general the service is great i like all they offer everything for a car to run well i had engine and tras mission oil and filtro and battery everything was great i am so happy with the service i don t have anything to say so i am so happy
by Passport Nissan Alexandria on 12/21/2025
We love hearing from happy customers! Thank you for choosing Passport Nissan Alexandria and for sharing this positive feedback with us. Safe travels ahead!
by 2025 NISSAN KICKS SV Owner on 12/19/2025Verified Service
This is by far the best location to get your car serviced, and and to purchase a car and everything because the whole team there are very nice. They will smile to you even if they don't know you they'll ask if everything's OK. They're just very present and they will let you know that they see you and if there's anything they can do to help they will.
by Passport Nissan Alexandria on 12/19/2025
Thank you so much for your kind words! We're so glad to hear you had a great experience with our team. We look forward to serving you again in the future! - Passport Nissan Alexandria
by 2011 NISSAN VERSA S/SL Owner on 12/14/2025Verified Service
The person that took care of me wasn't very nice. I came in for an oil change and wiper blades.
He added tire rotation, which I never mentioned and didn't want. I told him to take it off my bill. He said it was already done. I never want to deal with him again!
by Passport Nissan Alexandria on 01/14/2026
We apologize for the miscommunication. We are glad we were able to get it corrected at the time of service. Thank you for the feedback, and we hope you will give us another chance to show you the great service we are usually known for at our store.
1 - 20 of 1,762 results
Service Information
Don't miss your service!
Schedule or call your dealer for service appointment today to avoid costly repair cost.
1,217 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Passport Nissan Alexandria specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Passport Nissan Alexandria specializes in these makes, in addition to many others.
Ford
Honda
Infiniti
Nissan
Toyota
Shop Amenities
Business Center
Complimentary Drinks
Courtesy Shuttle
Free Car Wash
Free Wi-Fi
Mobile Charging Station
Snacks
About Us
Enjoy a waiting lounge, complimentary beverages, local shuttle, free Wi-Fi and service loaner vehicles by request!
What do verified customers think about Passport Nissan Alexandria in Alexandria, VA?
Verified customers who visit Passport Nissan Alexandria in Alexandria, VA rate this business 4.6 out of 5 stars, with 1,762 reviews. 1,217 customers favorited this location.
How can I contact Passport Nissan Alexandria in Alexandria, VA?
To reach the sales team at Passport Nissan Alexandria in Alexandria, VA, call (703) 952-1938. To reach the service department, call (240) 695-5303
How can I schedule a service appointment with Passport Nissan Alexandria in Alexandria, VA?
What are the shop amenities offered by Passport Nissan Alexandria in Alexandria, VA?
Passport Nissan Alexandria in Alexandria, VA offers the following amenities: Business Center, Complimentary Drinks, Courtesy Shuttle, Free Car Wash, Free Wi-Fi, Mobile Charging Station and Snacks.
Does Passport Nissan Alexandria in Alexandria, VA have a service center?
Yes, Passport Nissan Alexandria in Alexandria, VA does have a service center. You can contact the service department at (240) 695-5303.
