Horrible. They hardly speak English. I asked for an OTD price on a vehicle and he asked if I wanted to include taxes. Then I did receive an OTD price that was almost 2x the purchase price with all their dealer fees. I would ever recommend anyone here.
by Keese C. on 10/12/2026Verified Purchase
Antonio was the salesman that helped me. He was very professional and if I had any questions he provided me with the information that was needed. Very smooth process
by Range R. on 07/08/2026Verified Shopper
They sent their automated reply and never answered any of my questions about the vehicle. Still waiting for a reply
by Echo Z. on 05/24/2026Verified Shopper
I was told the car was sold, but the listing is still active, they even reduced the price after that.
by Antonio G. on 03/09/2026Verified Shopper
I really would like to purchase the 2013 VW Beetle Turbo I was reviewing, however the price is still not within the correct range based on the mileage and age of the vehicle.
by Roy H. on 10/25/2026Verified Shopper
Said were sending vid of under-carriage rust. Then, radio silence.
by Margette W. on 08/16/2026Verified Purchase
No very helpful, called a head hoping vehicle was ready to test drive. After arriving had to wait about an hour before someone acknowledge me. Sale person I spoke with was on his cell phone texting..I had to ask for help. The vehicles are stored at a different location, I had to another hour to see the vehicle. The vehicle windshield was missing the casing which holds the windshield in. I was very disappointed after traveling two hours to test drive a vehicle.
by Douglas P. on 07/30/2026Verified Shopper
Shady location, and I did not like the attitude of the sales person
by Luis H. on 07/17/2026Verified Shopper
Non responsive at all, sent different messages and messages, but no luck reaching them
by Makaiya M. on 07/11/2026Verified Purchase
I purchased a 2017 Ford Fusion from this dealership on June 24. About 25 minutes after driving off the lot, the check engine light started blinking, and the car began rumbling and shaking whenever I pressed the gas pedal. I contacted the dealership immediately.
I want to recognize Antonio because he answered my calls and genuinely tried to help throughout the process. I also spoke with the finance manager, who told me to have the vehicle diagnosed to determine the problem. After I got the diagnostic report the next day, I called and explained the issue. I was told to purchase the parts and bring the car back so they could perform the tune-up. I explained that I didn't think it was fair to spend nearly $300 on parts right after purchasing a vehicle that I was told had no major issues. I was then told the parts would only cost around $70 and was directed to speak with the service manager, Andy.
Andy told me he would contact me the next day to order the parts. I explained that the situation was urgent because I needed my vehicle back on the road before my license was suspended. He said his parts supplier had already left for the day, which I understood. However, I never received the promised call. I called and texted multiple times with no response. Two days later, I received a text saying he would call me shortly, but I never received that call. After another two days, he texted asking me to send the vehicle information so he could order the parts. I immediately sent the information, and he said he would send me the total. After waiting without any update and receiving no response to my follow-up messages, I decided to handle the repairs myself.
I spent about $400 on spark plugs and related parts and had a tune-up completed. The check engine light initially went away, but then I started getting an engine coolant temperature warning. I added coolant, but within a few days the warning returned because the car is losing coolant rapidly. The check engine light has also come back, leaving me with ongoing concerns about the condition of the vehicle.
The most disappointing part of this experience has been the lack of communication and follow-through. I appreciate Antonio for trying to help, but I was disappointed by the lack of response from the service department after multiple calls and text messages. Spending thousands of dollars on a vehicle only to experience serious mechanical issues within 25 minutes of leaving the dealership has been extremely stressful. I hope the dealership takes responsibility and works with me to resolve these issues, but I also believe other potential buyers deserve to know about my experience before making a purchase.
by Bilal M. on 06/09/2026Verified Shopper
Informative courtesy helpful understanding of my needs, very personalble.
by Gerald J. on 05/14/2026Verified Shopper
No knowledge of cars they are selling to customers bad business
by William L. on 03/17/2026Verified Shopper
Communication was awful. Literally zero follow up. Tried to call in and verify a truck was there before making the 2-hour ride sat on hold till someone hung up on me. Told me they would appraised my trade before I got there and no one followed up. Clearly they're selling so many cars with walk-ins that the internet nor the phone is that big of a concern for them. Had a couple of vehicles I was interested in but I wouldn't do business there now.
by Alto8 T. on 02/19/2026Verified Shopper
I appreciate the notifications every time the price dropped on Z3 I was watching...
by Telly A. on 05/13/2025Verified Shopper
not professional at all with customers and the cars are overpriced and won't pass inspections in Maryland
by Michael N. on 05/08/2025Verified Shopper
I emailed them to see if the car was available, but there was no response. Then, I went to their lot but could not find the car. I called while on the lot and was placed on hold for 10 minutes before getting cut off.
by Jessica S. on 05/28/2025Verified Shopper
Dealer was very helpful with answering my questions and concerns.
