by 2024 FORD EDGE SE Owner on 11/11/2026Verified Service
My only issue is that the tech who checked me in was not aware of a service special going on that was shown on the dealership's website. They checked and concurred it was there and applied the discount, but they should have known about it. It was a discount on state inspections, which a lot of people would probably have benefited from, as it was the last day of the month. The rest of the visit was great; short wait time, quality work.
by 2025 CHEVROLET TAHOE K1500 RST Shopper on 09/24/2026Verified Purchase
Decent enough
Was a Ford dealership selling a used Chevy trade in, wasn't able to answer specific questions on Chevy products
Finance comm was either frustrating or very helpful. Overall it's far better than OURISMAN. They were very helpful getting the keys in my hand. Good job
by Malloy Ford of Alexandria on 09/24/2026
Thank you for sharing your feedback! We're glad our team was able to make the purchase process smooth and get the keys in your hand. We also appreciate your understanding when it came to questions about the Chevy, and we'll use your feedback as an opportunity to improve. We're happy to hear that, overall, you had a positive experience with our team!
by 2024 MINI COOPER S Shopper on 08/23/2026Verified Purchase
Bought car from out of state completely long distance and the car was delivered in perfect condition. I may not have been able to be there in person but everyone I worked with was absolutely professional and friendly. I would buy from them again and recommend this dealership!
by Malloy Ford of Alexandria on 08/25/2026
Thank you for sharing your experience! We're thrilled to hear that your long-distance, out-of-state purchase went smoothly and that your vehicle arrived in perfect condition. It's wonderful to know our team made the process professional, friendly, and easy even from afar. We truly appreciate your recommendation and would be happy to work with you again!
by 2025 FORD ESCAPE ST LINE SELECT Owner on 07/19/2026Verified Service
Excellent coordination and customer service. I had my car in for a recall issue and my previous attempts to organize it with another dealership we more than frustrating. Malloy handled everything perfectly. They came yo my home as scheduled and communication was excellent.
by Malloy Ford of Alexandria on 07/20/2026
Thank you for taking the time to share your experience! We're so glad our team was able to make your recall service smooth and stress-free after your previous frustrations. It's wonderful to hear that the scheduling, communication, and at-home service all met your expectations. We truly appreciate your kind words and your trust in Malloy, and we look forward to assisting you again in the future!
by 2016 FORD EXPLORER POLICE INTERCEPT Shopper on 12/16/2025Verified Purchase
MalloyFord really took care of us. They were true professional making the buying process simple and straightforward. The guy in finance is a real cool guy. He made the financial process easy and stress free. I also must say that he was honest and didn't try to feed me no BS ( do your research).
by Malloy Ford of Alexandria on 12/16/2025
We really appreciate you sharing your experience! Our goal is always a smooth, honest, and stress-free process, and we're happy to hear our team delivered. Enjoy your new vehicle, and thank you for choosing us!
by 2026 FORD EXPLORER ST Owner on 11/08/2026Verified Service
Wasn't a long wait time for my truck considering the number of checks and adjustments they had to do
by Christopher C. on 11/05/2026Verified Service
Awesome! Love Malloy, Service Advisor Harry Stein & All the Mechanics! Each one is the Best in
The Business!
by Christopher C. on 10/23/2026Verified Service
Usually very good but this time we're ALOT of communication issues. Cashier made promises that weren't kept and I was ghosted.
by Malloy Ford of Alexandria on 10/26/2026
Thank you for your honest feedback. We're glad your experiences have generally been positive, but we understand how frustrating it is when communication falls short and promised follow-ups don't happen. This isn't the experience we want you to have, and we appreciate you bringing it to our attention. We'll use your feedback to help improve moving forward.
by 2022 FORD BRONCO SPORT OUTER BANKS Owner on 10/19/2026Verified Service
Technically adept and customer focused. Beth and technicians went beyond the ordinary to resolve problems and make repairs.
by Malloy Ford of Alexandria on 10/20/2026
Thank you for recognizing Beth and our technicians! We're glad their expertise and commitment to customer service made a difference in resolving your vehicle's issues. We appreciate your trust in our team and your kind feedback!
by 2025 FORD RANGER RAPTOR Owner on 09/30/2026Verified Service
I went for the works service which included the tire rotation, the mechanic said it was completely but they didn't do it so I had to go back to dealership to get it done
by Malloy Ford of Alexandria on 10/01/2026
We're sorry for the inconvenience and understand how frustrating it is to have to return after being told the service was completed. We appreciate you bringing this to our attention and will be addressing this with our team to help prevent it from happening again. Thank you for your patience and for giving us the opportunity to make it right.
by 2005 FORD FOCUS ZX4 Owner on 08/23/2026Verified Service
Professional, courteous, respectful, considerate, thoughtful, and thorough. Harry always takes excellent care of me and my car.
by Malloy Ford of Alexandria on 08/25/2026
Thank you for the wonderful feedback! We're so glad to hear that Harry consistently provides you with professional, courteous, and thorough service. It's great to know you feel well taken care of every time you visit. We'll be sure to share your kind words with Harry!
by 2022 FORD EXPLORER XLT Owner on 07/24/2026Verified Service
fast service and keeps you informed on what services are available and recommended. Friendly and knowledgeable staff
by Malloy Ford of Alexandria on 07/24/2026
Thank you for the great review! We're thrilled to hear you had a fast, informative service experience. Our team is committed to providing honest recommendations and keeping our customers informed every step of the way, so it's wonderful to know that stood out to you. We appreciate your kind words and look forward to serving you again!
by Shannon I. on 07/11/2026Verified Service
The shop does a great job of taking care of my big F250. They are proactive and taking great care of my truck.
by Malloy Ford of Alexandria on 07/13/2026
Thank you for the great review! We're glad to hear our team is taking excellent care of your F-250 and providing the proactive service you need to keep it performing at its best. We appreciate your trust and look forward to continuing to help with all your vehicle needs!
by 2025 FORD MUSTANG GT Owner on 06/28/2026Verified Service
Bought out of state GT350 and Malloy was able to get her in with no notice to get the safety inspection completed. Much appreciated!
by Malloy Ford of Alexandria on 07/13/2026
Thank you for sharing your experience! We're glad our team at Malloy Ford was able to assist with your GT350's safety inspection and get you taken care of, even on short notice. We appreciate your trust and are happy we could help make the process easier. Enjoy your vehicle, and we look forward to serving you again!
by James C. on 06/18/2026Verified Shopper
Called to confirm me driving in 3 hrs only to arrive to truck on a lift getting ball joints. No call no heads up.
by Malloy Ford of Alexandria on 06/22/2026
Hi James, thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience.
We'd appreciate the opportunity to learn more about your experience and review the situation further. Please send us your preferred contact information so a member of our management team will reach out to discuss your concerns directly.
by Stephen W. on 06/15/2026Verified Service
Excellent service from Eric, Juarez and Malloy. I was having an issue with a buzzing sound coming from the gearshift module, which was draining the battery. They replaced the GSM and the battery and now my car shifts better than ever!
by Malloy Ford of Alexandria on 07/13/2026
Thank you for sharing your experience! We're glad to hear Eric, Juarez, and the Malloy Ford team were able to diagnose the issue and get your vehicle back in great shape. We appreciate your kind words about their excellent service and are happy to know your car is shifting better than ever. Thank you for choosing Malloy Ford, and we look forward to assisting you again in the future!
by 2021 FORD EXPLORER XLT Owner on 05/25/2026Verified Service
Overall experience was good. Customer service and level of knowledge is very good. I rarely have any issues when I come for service.
by 2018 FORD FOCUS SE Owner on 05/24/2026Verified Service
Repairs done in a timely manner and kept informed on the repair process. Tiffeny was very professional and helpful.
by Ronald T. on 05/18/2026Verified Purchase
I liked the sales experience. They were able to get me a lower interest rate with the term length that I wanted.
by 2024 FORD BRONCO SPORT OUTER BANKS Owner on 05/10/2026Verified Service
What you did do was fine. Still waiting on you to give me a loaner so I can get the rest of the work done. Thanks.
by Malloy Ford on 05/20/2026
Thank you for your feedback. We're glad to hear the work completed so far met your expectations. We understand you're still waiting on a loaner vehicle so the remaining repairs can be completed, and we apologize for the delay and inconvenience.
Please reach out to our service manager, Deshaun at
(703) -986 7570 so we can assist with coordinating the loaner and getting the rest of the work scheduled as quickly as possible. We appreciate your patience and the opportunity to make this right.
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Service Information
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8,192 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Malloy Ford of Alexandria specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Rotation
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Malloy Ford of Alexandria specializes in these makes, in addition to many others.
What do verified customers think about Malloy Ford of Alexandria in Alexandria, VA?
Verified customers who visit Malloy Ford of Alexandria in Alexandria, VA rate this business 4.6 out of 5 stars, with 702 reviews. 8,192 customers favorited this location.
How can I contact Malloy Ford of Alexandria in Alexandria, VA?
To reach the sales team at Malloy Ford of Alexandria in Alexandria, VA, call (703) 782-3323. To reach the service department, call (703) 256-5000
How can I schedule a service appointment with Malloy Ford of Alexandria in Alexandria, VA?
What are the shop amenities offered by Malloy Ford of Alexandria in Alexandria, VA?
Malloy Ford of Alexandria in Alexandria, VA offers the following amenities: Business Center, Courtesy Shuttle, Free Wi-Fi, Mobile Charging Station and Valet Service.
Does Malloy Ford of Alexandria in Alexandria, VA have a service center?
Yes, Malloy Ford of Alexandria in Alexandria, VA does have a service center. You can contact the service department at (703) 256-5000.
