“Great people over at Riverside car store! The gentleman I dealt with was named Greg, and he really gave me the feeling that he was doing all he could to help me out thank you Riverside car store and thank you Greg”
“Our salesperson was pretty new on the job so my rating is a 3. If I was only basing my rating on the finance department I would give it a 2. Aside from the finance manager coming in to complete the sale after 2-3 hrs I would have left without purchasing. I will probably never purchase a vehicle from dealership again.”
“When selling the car, their service was the best of the best. Once we closed the deal and received the car keys, we were offered to bring the car back for a fully detailed celan up service, including an engine wash within 30 days of purchase. I called right the next week to schedule the promised service, we made the appointment for the next weekend (one week after the purchase), they said the will make sure to do it that day. it will take about an hour, Saturday came and I drove all the way from Anaheim to the dealership at Riverside with my family thinking it will be fast (one hour) and planned to take them to eat nearby, when arrived, Lorenzo came out right away to let me know they were busy and had no time to do the job, he asked to come back on Tuesday which it was not possible for me due to my job schedule, that was the reason we picked to do it on Saturday. I asked him if there was a chance to do it the same Saturday and he told to call him back around 5:00 p.m., It was around noon, what I supposed to do with my family until then? I got disappointed and just left and drove back home. I though all was a total waste of time.
Well, a couple days after, the Start/Stop system warning light turned on indicating the system was not available and the Mair battery light turned on a couple of times as well. I called AAA to check the batteries but they were able to check the main battery only and they suggested a replacement soon, I knew the auxiliary battery needed replacement, but I was not sure about the main one. I called the dealership to let them know about the issues and they sent to a shop at Upland, there, they were able to replace the auxiliary battery at their expense but I had to pay 50% of the shop's fee. They did not covered the main battery replacement, so I will have to absorb the cost of it.
Buyers, make sure to check their website for the extra fees and costs that will rise the price up to $5,000.00 extra on top of the listed price.”
“Fast response time and very professional behavior .the car was well prepared, waged and detailed. Documentation was arranged quickly. A legit dealer !”
“Great follow through, without any pressure. They schedule appointments so there is no waiting, and they respond to texts to keep you informed. Price was good too.”
23561 Ridge Route Dr Ste K, Laguna Hills, CA 92653
“The sales process was smoother than I expected. The salesperson explained the financing options clearly and answered all my questions patiently. I made sure to review the contract carefully before signing anything. Negotiating the price was a bit stressful, but in the end, I felt satisfied that I received a fair deal.
Driving the car home for the first time was definitely the best part of the experience. It felt rewarding to finally have a vehicle that met my needs and preferences.”
