by Ohfroggers@gmail C. on 06/09/2025Verified Service
I took the 2023 Sportage in for its 15K service, and it was completed within the promised timeframe. My service advisor, Adam, was very nice and communicated well. The waiting area was comfortable and stocked with snacks and water, and I was able to work while I waited.
by Kia of Irvine on 06/09/2025
We're delighted to hear that your 15K service for the 2023 Sportage went smoothly at Kia of Irvine. It's great to know Adam provided excellent communication, and you found our waiting area comfortable and accommodating. Thank you for sharing your experience!
by 2023 KIA NIRO EX Owner on 05/28/2025Verified Service
Generally I found the experience at this dealership good. The person who took care of me was efficient and thorough. I continue to wonder about the cost of service, especially when there is really nothing being replaced, just a lot of checking. The service was completed quickly (about two hours).
by Kia of Irvine on 05/29/2025
Thank you for sharing your experience with us at Kia of Irvine. We're glad to hear that our team provided efficient and thorough service, though we understand your concerns about the cost. We appreciate your feedback and will take it into consideration as we strive to improve!
by 2024 KIA SELTOS S Owner on 05/24/2025Verified Service
I had a great experience at Kia thanks to my service advisor, Ricardo Velasquez. He was professional, courteous, and kept me informed every step of the way. Communication was clear and timely, which made the whole process smooth and stress-free. Ricardo really went the extra mile to make sure everything was handled right. Appreciate the great service!
by Kia of Irvine on 05/25/2025
Thanks for the excellent feedback! Our team at Kia of Irvine is always happy to ensure you feel informed throughout every visit, and we'll be sure to let Ricardo know his assistance was appreciated.
by 2023 KIA SPORTAGE EX Owner on 05/16/2025Verified Service
I was not satisfied with the service. The oil change took over 2.5 hours, which is much longer than expected for a basic service. Additionally, the car was not washed at the end, even though that is usually included or expected at similar service centers.
by Kia of Irvine on 05/27/2025
I'm sorry to hear about the delay and missed car wash during your recent visit. We aim for efficient service, so it's disappointing to learn we fell short this time. Please feel free to reach out if you'd like us to address any further concerns or discuss how we can improve your experience in the future. Thank you, Dennis Weaver - General Manager - dweaver@kiaofirvine.com
by 2018 KIA NIRO FE/LX Owner on 04/14/2025Verified Service
Had to return car to correct error made when spark plugs were changed. My son lost a day of work, not to mention stress of having to return. Too bad we weren't offered at least a free oil change with next service. We've been faithful anc regular customers and it feels like we were taken advantage of.
by Kia of Irvine on 04/30/2025
I'm sorry to hear about the inconvenience caused by the error during your service. We value our loyal customers and it's disappointing to know we didn't meet expectations this time. Please reach out so we can discuss how to make it right for you moving forward.
Thank you,
Dennis Weaver - General Manager - dweaver@kiaofirvine.com
by 2016 KIA SOUL EXCLAIM Owner on 03/31/2025Verified Service
Arrived for appt for regular maintenance. Checked in and told 2 hrs to wait. Fine. When 2 hrs oil change done, they said I needed transmission fluid and radiator fluid based on the mileage but needed my approval and would take another hour+. Too long!! IF IT BASED ON MILEAGE, WHY DIDN'T THEY SAY SO WHEN I CHECKED IN AND HE WROTE DOWN THE MILEAGE!!!
STUPID.
by Kia of Irvine on 04/30/2025
We apologize for the inconvenience and frustration you experienced during your maintenance appointment. We strive to provide clear communication upfront, so it's disappointing to hear that this wasn't the case. Your feedback is valuable, and we'll work on improving our process in the future. If you'd like to discuss further or have any questions, please feel free to reach out.
Thank you,
Dennis Weaver - General Manager - dweaver@kiaofirvine.com
by 2025 KIA K4 EX Owner on 03/27/2025Verified Service
I had a disappointing experience at Kia of Irvine. I went in for a tire replacement and my 6000-mile service due to a bulge in my left front tire, but communication was poor. I only received one phone call with no follow-up notifications, and the final invoice differed from the original quote. Additionally, no one explained why my tire pressure was set so high or why they swapped the left front tire with the left rear.
by Kia of Irvine on 04/30/2025
I'm sorry to hear about your recent experience with us. It sounds like there were several communication issues, and I apologize for any confusion regarding the service details and final invoice. We aim to provide clear explanations for all work done on vehicles, so please feel free to reach out if you'd like further clarification or assistance in resolving these concerns.
Thank you,
Dennis Weaver - General Manager - dweaver@kiaofirvine.com
by 2018 KIA OPTIMA EX Owner on 01/17/2025Verified Service
Kia Irvine did not honor the extended warranty. Their 10 year 100k warranty is a lie. I was doing oil consumption tests that put a big strain on my life. I do not feel safe in my vehicle with my children. I was not able to be with family for the holidays due to this issue. I'm afraid my engine is going to blow up on me. I would never buy a Kia again and I recommend nobody else does either.
by Kia of Irvine on 01/23/2025
It's disappointing to hear about your experience with the extended warranty and oil consumption tests. We understand how important it is for you to feel safe in your vehicle, especially when traveling with family. Please reach out so we can discuss this further and work toward a resolution that ensures your peace of mind. Thank you, Dennis Weaver - General Manager - dweaver@kiaofirvine.com
by 2021 KIA TELLURIDE EX Owner on 01/17/2025Verified Service
I was assisted quickly when I brought my car in for service. Andrew was helpful and friendly. I received an assessment on video with the findings and recommendations for my car.
I was also able to get a ride home from the always friendly shuttle driver Rodney.
by Kia of Irvine on 01/17/2025
We're delighted to hear that Andrew and Rodney provided you with a seamless service experience at Kia of Irvine. We're glad the video assessment was helpful and the shuttle service added extra convenience to your experience. Take care!
by 2021 KIA SORENTO SX/SXP Owner on 11/25/2024Verified Service
We bought a used 2021 Kia Sorento. After a day of driving it and we noticed a clunk when accelerating. Brought it back in under warranty and they readily accepted it into service. It's been a week and we still don't have the car back. So it's hard to rate the service completely at this point.
by Kia of Irvine on 11/27/2024
Susanna, my name is Dennis Weaver, and I am the General Manager at Kia of Irvine. I sincerely apologize for the condition of your vehicle when you picked it up. I understand how disappointing that must have been, and I want to make it right.
When you have a moment, I would appreciate the opportunity to arrange a time for you to bring the vehicle back in. I would be happy to perform a full detail and even top off your gas tank to make up for the inconvenience.
You can reach me directly via email at dweaver@kiaofirvine.com or by phone at (626) 949-1716. I look forward to hearing from you and ensuring that we take care of everything.
Dennis Weaver
General Manager
by 2022 KIA SORENTO S Owner on 11/10/2024Verified Service
Outstanding service department - I only bring our two Kia's to Kia of Irvine because of their excellent "one and done" service, communication and support. They offer a free shuttle for repairs that will take a full day so they can get you to work or home and don't have to wait in the waiting area. When I do decide to wait, the service department is very clean, free snacks & coffee and free wi-fi.
by Kia of Irvine on 11/11/2024
Thank you for highlighting the exceptional service at Kia of Irvine! We're delighted to know our team and amenities, like the shuttle service and comfortable waiting area, have made your visits convenient.
by 2022 KIA TELLURIDE EX Owner on 10/02/2024Verified Service
My service guy Danny A. was awesome! He really took care of me and made sure that I got the service I needed and got things completed in good time. He kept me updated as time went along letting me know everything is going great! I appreciate his care and quality service.
by 2022 KIA NIRO LX/LXS/LXS SE Owner on 09/23/2024Verified Service
Dropped car off way before appt time because it was convenient for me but wasn't expecting it to get done earlier, low and behold it was finished even before to original appt time. They didn't try to upsell a tone of stuff to me, car was as clean as when I dropped it off, plus the seat and mirrors were right where I left them. Friendly and courteous, clean dealership, I will continue to use them
by 2023 KIA TELLURIDE EX Owner on 08/31/2024Verified Service
I scheduled an appointment for 1:30. My car didn't even begin to receive service until 3:45. They knew I was in a rush to get back to my children, so they did not give my car a wash or a top off like I heard other service persons tell their other customers. I also received an email from them saying I missed my appointment and my recall issue was not fixed. Very frustrating overall. Not wanting to go back ever.
by 2019 KIA FORTE EX Owner on 06/20/2024Verified Service
As usual, Kia of Irvine's service is always top notch. I have always worked with Daniel, who is efficient, professional and fast. Works well with little old ladies like myself and explains in simple language information that might be very complicated. I continue to bring my car to Kia although the extended warranty was up several years ago. That should tell you how much I trust them.
by 2023 KIA SPORTAGE LX Owner on 06/10/2025Verified Service
Servicing my car at Kia of Irvine was easy - from check-in to time needed for the service and communication i received.
by Kia of Irvine on 06/10/2025
We're delighted to hear that your service experience at Kia of Irvine was smooth and efficient. Thank you for sharing this positive feedback, and we look forward to assisting you again in the future!
by 2022 KIA NIRO S/EX Owner on 05/29/2025Verified Service
As always, they were helpful, kind, knowledgable, fast and ON TOP OF IT. Coming here for service half the reason I keep getting Kias. They just make it so easy.
by Kia of Irvine on 05/29/2025
We're delighted to hear that our team at Kia of Irvine consistently provides you with such a positive service experience! It's wonderful knowing we contribute to your continued love for Kias. Thanks for the kind words and see you next time!
by 2025 KIA TELLURIDE S Owner on 05/22/2025Verified Service
I was visiting from Texas and dropped in for an oil change. I got excellent service from Brad. Work was done in a timely manner at a fair price.
by Kia of Irvine on 05/23/2025
Thank you for choosing Kia of Irvine during your visit from Texas! We're glad to hear Brad provided excellent service and that everything was completed efficiently. Safe travels, and we hope to see you again!
by 2024 KIA CARNIVAL SX/SX PRESTIGE Owner on 05/06/2025Verified Service
An appointment was made due to recal for interior rails. However, the parts were not there at the parts or service department and I waited two hours before finding out.
by Kia of Irvine on 05/27/2025
I'm sorry to hear about the inconvenience you experienced with your appointment. We strive for efficient service, and it's disappointing that we fell short in this instance. Please reach out so we can address this issue directly and ensure a smoother experience next time. Thank you, Dennis Weaver - General Manager - dweaver@kiaofirvine.com
by 2024 KIA TELLURIDE EX/EX X-LINE Owner on 04/24/2025Verified Service
My service rep (Danny Acosta) is awesome to work with. Friendly, knowledgeable, helpful and accommodating.
by Kia of Irvine on 04/24/2025
We're delighted to hear that Danny provided you with such a positive experience at Kia of Irvine! Our team is always here to ensure your visits are friendly and accommodating. Thanks for sharing your feedback!
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Service Information
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7,793 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Kia of Irvine specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Tire Service & Repair
Top Makes Serviced
Based on CARFAX Service History, Kia of Irvine specializes in these makes, in addition to many others.
Ford
Honda
Hyundai
Kia
Toyota
About Us
Let our family owned dealership take care of you. We have been operating in Orange County for a number of years now, and we have even earned ourselves a place in the Kia President’s Club. We serve all our friends and neighbors in Santa Ana, San Cleme...
What do verified customers think about Kia of Irvine in Irvine, CA? Verified customers who visit Kia of Irvine in Irvine, CA rate this business 4 out of 5 stars, with 414 reviews. 7,793 customers favorited this location.How can I contact Kia of Irvine in Irvine, CA? To reach the sales team at Kia of Irvine in Irvine, CA, call (844) 925-1478. To reach the service department, call (833) 985-4877How can I schedule a service appointment with Kia of Irvine in Irvine, CA? You can schedule a service appointment at Kia of Irvine in Irvine, CA through CARFAX.Does Kia of Irvine in Irvine, CA have a service center? Yes, Kia of Irvine in Irvine, CA does have a service center. You can contact the service department at (833) 985-4877.
