by 2016 FORD F150 Owner on 01/11/2022Verified Service
Always my go to place for work on my vehicles
by Van Horn Ford of Oconomowoc on 01/12/2022
We're happy to hear you're a fan! Thank you for always choosing Van Horn Ford!
by 2014 FORD ESCAPE S Owner on 01/01/2022Verified Service
Always good service. Great people. Dependable.
by Van Horn Ford of Oconomowoc on 01/03/2022
Thank you for your continued business and your kind review! We look forward to your next visit to Van Horn Ford.
by 2020 FORD ESCAPE TITANIUM Owner on 12/06/2021Verified Service
Done in the exact amount said it would take.
Friendly service.
by Van Horn Ford of Oconomowoc on 12/06/2021
We are always here to help you out! Thanks for the great review and for your support of Van Horn Ford!
by 2019 FORD F150 Owner on 11/26/2021Verified Service
Very Helpful Service Dept. Great communication skills
by Van Horn Ford of Oconomowoc on 11/28/2021
Thank you for taking the time to review us! We appreciate your business and hope to see you back at Van Horn Ford. Safe travels!
by 2017 TOYOTA 4RUNNER SR5/PREM/LTD/TRD Owner on 09/10/2021Verified Service
Let me start by saying I've done a lot of business with Van Horn over the years. 2 trucks and 1 4 runner. Sales and management outside of the actual service area has been outstanding.
Dilema:
Had my oil changed little over a month ago. My 4runner checked out perfect. Service: "Just think about doing the rear brakes".
Me: No problem set it for first week in September
Pull outside the service bay at 6:55. They open at 7am. Pull into the service bay 7:01 and you could cut the tension with a knife. Most of the service team was cheerful and greeting folks. The guy I was working with woke up on the wrong side of the bed. Wasn't Rude, but just just shy of it.
Receive a text/email 2-3 hours later. Your 4runner needs brakes everywhere and your tires need to be replaced asap! Ok, folks...I work from home and drive less than few thousand miles a month since this last visit! $1300 for tires? little under $1000 for the brakes when I just received a positive report except the rear brakes 5 weeks ealier (Remember I work from home) Critical attention needed? In my 50 years I've always heard of this nonsense from dealerships, but NEVER had this pulled on me. Well, I must've had sucker written on me Wednesday morning. pfffff
If you're reading this review do yourself a favor and find service elsewhere. I've tried for years to make it work with van horn service. Bottom Line - Van Horn Service is less than 1 star, but the sales side is 5 stars -- good folks.. Not sure how or why the business model is so different between the two areas, but the management team needs to wake up and evaluate the business.
by Van Horn Ford of Oconomowoc on 09/13/2021
We are intent on addressing your concerns, so our General Manager, Steve Lopez, has reached out to you to discuss this further. Our new Service Manager, Drew, will also be in contact to ensure that the correct steps are being taken. We would appreciate the opportunity to make things right and create a five-star experience for you. Thank you.
by 2018 FORD F150 SUPERCREW Owner on 03/17/2021Verified Service
Good people and great service.
by Van Horn Ford of Oconomowoc on 03/17/2021
Thank you for your business and great review of Van Horn Ford!
by 2020 FORD F150 SUPERCREW Owner on 01/28/2021Verified Service
Friendly staff, great service.
by Van Horn Ford of Oconomowoc on 02/11/2021
Thank you for taking the time to review us! We appreciate your support and hope to see you again at Van Horn Ford!
by 2017 FORD TAURUS SEL Owner on 01/27/2021Verified Service
Called to make appointment for service and they got me in within the hour.
by 2020 FORD F150 SUPERCREW Owner on 11/26/2020Verified Service
Friendly staff, expert Ford service
by 2013 LINCOLN NAVIGATOR Owner on 10/05/2020Verified Service
Oil change. no problems. Cost of oil change went up $10.00 from previous time.
by 2017 FORD F150 SUPERCREW Owner on 05/27/2020Verified Service
Fast, friendly, knowledgeable service.
by 2012 FORD MUSTANG SHELBY GT500 Owner on 04/30/2020Verified Service
Very good experience, in and out in a timely manner.
by 2014 FORD ESCAPE S Owner on 10/20/2019Verified Service
Always dependable. Quick and only what is needed.
by 2017 FORD TAURUS SEL Owner on 10/09/2019Verified Service
Multiple contacts until the problem was corrected. They did nothing to compensate
by 2018 FORD ESCAPE SEL Owner on 10/03/2019Verified Service
That car was a lemon. Hopefully owner knows
by 2018 FORD ESCAPE SEL Owner on 09/05/2019Verified Service
I no longer have the 2018. It was bought back from me as a lemon.
by 2018 FORD ESCAPE SEL Owner on 08/26/2019Verified Service
Not my car. Apparently this buy back lemon car has been resold
by 2017 FORD EXPLORER LIMITED Owner on 07/12/2019Verified Service
Made an apointment, they kept the time and the update was made. All is good.
by 2013 LINCOLN NAVIGATOR Owner on 07/03/2019Verified Service
oil change and fixed a rattle in the exhaust.
by 2014 FORD ESCAPE S Owner on 06/18/2019Verified Service
Treated my Wife, our grandchildren very nice.
And treated out vehicle professionally as well.
