by 2020 SUBARU LEGACY PREMIUM Owner on 08/20/2025Verified Service
It was a pleasure to check in with Sophia, and she kept me informed throughout the entire process on a timely basis. She also took the time to explain my service contract to me.
by Subaru of Gainesville on 08/21/2025
Thank you for the 5-star review! We count ourselves lucky to have team members like Sofia with us here at Subaru of Gainesville. See you next time!
by 2023 SUBARU CROSSTREK PREMIUM Owner on 08/20/2025Verified Service
This was the first service I have had without issues. Thanks to Carla. My past service appointments made me cringe to say the least. Please hire more people like Carla.
by Subaru of Gainesville on 08/21/2025
We're so pleased to hear that Carla made your service experience smooth and hassle-free! We'll pass along your kind words and we look forward to serving you again here at Subaru of Gainesville. Take care!
by 2019 SUBARU CROSSTREK LIMITED Owner on 08/11/2025Verified Service
Service was finished on time . All problems were fixed. The service writer explained the invoice in a thorough way.
by Subaru of Gainesville on 08/11/2025
We're pleased to hear everything was on time and explained clearly at Subaru of Gainesville. Your feedback means a lot to our team! We wish you safe travels and look forward to your next return.
by Angie M. on 08/06/2025Verified Service
Service staff were professional and service provided in reasonable time. Emily has been especially helpful with navigating our ongoing, recurring issues with the Harmon-Kardon system in our 2018 Outback.
by Subaru of Gainesville on 08/06/2025
Angie, navigating car systems is hard enough already and we're so glad Emily could help. Your feedback means a lot to us and we'll be sure to pass it along. The Subaru of Gainesville Service team is always ready to help with our knowledgeable and professional service. See you next time!
by 2024 SUBARU WRX PREMIUM Owner on 08/05/2025Verified Service
Excellent service. All staff are friendly and polite. The tech sends a link to a video showing his findings, eg condition of air and cabin filters, which is great to see. Subaru of Gainesville really take care of their customers and their cars.
by Subaru of Gainesville on 08/05/2025
Thank you for sharing your experience with us! We're thrilled you felt well taken care of by our team. We look forward to assisting you again at Subaru of Gainesville! Travel safe and come see us again whenever we can next be of service.
by 2024 SUBARU CROSSTREK PREMIUM Owner on 08/04/2025Verified Service
Great service nice waiting area. My oil change and tire rotation was done in a timely manner. Thank you.
by Subaru of Gainesville on 08/04/2025
Thank you for sharing your review of Subaru of Gainesville! We appreciate your business and hope to see you again down the road!
by 2024 SUBARU OUTBACK WILDERNESS Owner on 08/03/2025Verified Service
Zack took care of all my concerns. He even drove the car to me so I wouldn't have to walk far. That man needs a raise.
by Subaru of Gainesville on 08/04/2025
Thank you for sharing your experience with Zack! We will pass your feedback along to him and we hope to see you again at Subaru of Gainesville.
by 2017 SUBARU OUTBACK 2.5I LIMITED Owner on 07/31/2025Verified Service
Great service. Very friendly and professional. Thank you to Carla Diller for making it a great experience.
by Subaru of Gainesville on 07/31/2025
Thank you for sharing your love for our team! We're thrilled to hear you had such a smooth experience with Carla and the rest of our team. We hope to see you again at Subaru of Gainesville!
by 2018 SUBARU FORESTER 2.5I Owner on 07/28/2025Verified Service
Major repairs were needed, but work was completed in less than 24 hours. Always a pleasant place. Service advisor Zac communicated clearly about needed repairs.
by Subaru of Gainesville on 07/28/2025
Thank you for sharing your excellent feedback! We are thrilled that Zac efficiently communicated and organized your repairs to be done so quickly, too. Safe travels from all of us at Subaru of Gainesville! We'll be here if you need assistance with anything else in the future!
by 2018 SUBARU OUTBACK 2.5I LIMITED Owner on 07/28/2025Verified Service
My service representative Emily was amazing in helping with a complex situation. Love Subaru of Gainesville
by Subaru of Gainesville on 07/28/2025
We're glad Emily provided such excellent assistance! Thank you for choosing Subaru of Gainesville and for sharing your feedback. We're here to help anytime you need us!
by 2020 HONDA PILOT EXL Owner on 07/26/2025Verified Service
Sophia was attentive and all my concerns were addressed. My vehicle was returned in great shape and sooner than expected.
by Subaru of Gainesville on 07/28/2025
We're so happy you enjoyed working with Sophia and the team! Thanks for choosing Subaru of Gainesville. See you next time!
by 2021 SUBARU CROSSTREK LIMITED Owner on 07/23/2025Verified Service
There was nothing not to like. Service was, as always, great. I believe I met Carla for the first time and she was pleasant, knowledgeable and took good care of me.
Thank you.
by Subaru of Gainesville on 07/24/2025
Thank you for choosing Subaru of Gainesville for your service needs! We're proud to know that Carla left such a great impression during your recent visit. She will be glad to know that her expertise positively impacted your time here. Travel safe and come see us again whenever we can next be of service.
by 2016 SUBARU OUTBACK 2.5I LIMITED Shopper on 07/22/2025Verified Shopper
I drove there because they had the car I was looking at after contacting them..when I got there it was still dirty. Why was it put on website if it's not ready to look at
by Subaru of Gainesville on 07/23/2025
I apologize for the inconvenience you experienced with the vehicle not being ready upon your arrival. We strive to ensure our cars are in top condition before showing them, and it's clear we fell short this time. If there's anything else I can do to assist or if you'd like more information about other vehicles, please feel free to reach out.
Thank you,
Freddy Gonzalez - General Sales Manager - 352-872-5113
by 2017 SUBARU FORESTER 2.5I Owner on 07/21/2025Verified Service
In addition to the regular service, they helped me with a new, wheel bearing issue and were able to complete all the work in the same afternoon.
by Subaru of Gainesville on 07/21/2025
We're happy we could assist with your service needs! Thank you for choosing Subaru of Gainesville and highlighting everyone's hard work. See you next time!
by 2019 SUBARU OUTBACK 2.5I PREM/LIMITED Owner on 07/18/2025Verified Service
They addressed all of my maintenance needs without any difficulties. It is nice to also have a car wash performed before I pick up my car.
by Subaru of Gainesville on 07/18/2025
Thank you for your fantastic review of the Subaru of Gainesville team! Your satisfaction is our priority, so we're proud to know that our team took great care of you. Travel safe and come back to see us whenever we can be of assistance along the way!
by 2018 SUBARU OUTBACK 2.5I LIMITED Owner on 07/11/2025Verified Service
Great customer service, fit in dead battery replacement and then all the regular things to be done on service schedule on Friday afternoon after 3p! Really convenient.
by Subaru of Gainesville on 07/14/2025
Our team will always go above and beyond to assist our guests! Thank you for choosing Subaru of Gainesville and for sharing your support. We will continue to work hard to provide you with the best possible experience next time.
by 2019 SUBARU FORESTER LIMITED Owner on 07/07/2025Verified Service
Subaru of Gainesville are extremely helpful, friendly and professional. I like the messages that keep me informed of my cars service progress.
by Subaru of Gainesville on 07/08/2025
We strive to maintain a professional and attentive environment here at Subaru of Gainesville, so we truly appreciate your recognition of our efforts. Thank you for choosing us for your maintenance needs! We wish you safe travels and look forward to your next return.
by 2016 SUBARU IMPREZA Owner on 07/04/2025Verified Service
Carla and the service crew had it altogether. They reviewed a previous issue and determined there was no need for any more action. They put in the new speakers which work great.
by Subaru of Gainesville on 07/07/2025
We truly appreciate you sharing your great feedback! We are happy to hear that Carla and the team took such great care of you and your vehicle. Thank you from all of us at Subaru of Gainesville! See you next time.
by 2024 SUBARU OUTBACK LIMITED Owner on 06/23/2025Verified Service
Fast service, water available, great work.
Two women workers that check people in were talking to each other and the third women worker had to point out to them that I needed to be helped. After that everything was fine.
by Subaru of Gainesville on 06/24/2025
Thank you for sharing your experience with us at Subaru of Gainesville. We're glad to hear that everything went smoothly after the initial hiccup and appreciate your patience. We look forward to serving you again in the future!
by 2017 SUBARU OUTBACK 2.5I LIMITED Owner on 06/19/2025Verified Service
There was some confusion regarding my two day visit but Sophia helped so much, was able to get my car attended to.
by Subaru of Gainesville on 06/19/2025
We're glad Sophia was able to assist and resolve the confusion during your visit at Subaru of Gainesville. Thank you for sharing your experience, and we hope everything is running smoothly with your Outback! See you next time.
