by 2018 SUBARU OUTBACK 3.6R LIMITED Owner on 12/06/2025Verified Service
The Gainesville Subaru service department at the dealership is WONDERFUL! From the start of making the appointment to picking up my car, everyone was profession and very helpful. 100% would recommend this team
by Subaru of Gainesville on 12/08/2025
Thank you for the glowing review of Subaru of Gainesville! We're happy to hear that our team provided you with top-notch service from start to finish. We'll see you next time!
by 2021 SUBARU ASCENT TOURING Owner on 11/30/2025Verified Service
Was able to get me in without an appointment with a dead battery, however the battery replacement was way more expensive than I anticipated.
by Subaru of Gainesville on 12/01/2025
Thank you for the 5-star review! We are happy our team was able to help and we truly appreciate your feedback regarding pricing. If you would like to discuss this further or if we can assist you with anything else, please do not hesitate to reach out to us directly.
by 2024 SUBARU OUTBACK TOURING Owner on 11/25/2025Verified Service
Great service . Car is always clean and they respond to my concerns . 22 years and second Outback I have purchased from this dealership .
by Subaru of Gainesville on 11/25/2025
We're grateful for your continued trust in our dealership and service department! Your loyalty means so much to us, and we're thrilled to have you as part of the Subaru of Gainesville family. Here's to many more successful visits!
by 2018 SUBARU CROSSTREK LIMITED Owner on 11/16/2025Verified Service
Service performed was done well, and appreciated the car was too!
What I didn't like was that it took 2 hours to have it done, and that's with an appointment.
by Subaru of Gainesville on 11/18/2025
Thank you for taking the time to share your experience! We're glad to hear that the service performed met your expectations. We truly appreciate your feedback and apologize for the long wait, especially with an appointment. Your comments are invaluable as they help us improve our services moving forward. If there's anything further you'd like to discuss or any way we can assist you, please don't hesitate to reach out to me directly using the contact information below.
Best,
Cliff White - Service & Parts Director - 352-565-4694
by 2020 SUBARU CROSSTREK Owner on 11/07/2025Verified Service
Always looks at all technology & moving parts to verify what might need attention. 48,000 service was done in about 2 hours. Love Emily at front check in!!
by Subaru of Gainesville on 11/07/2025
Thank you for the fantastic 5-star review of Subaru of Gainesville! We're thrilled to hear about your experience and will be sure to pass along your kind words to Emily. See you next time!
by 2016 SUBARU OUTBACK 2.5I PREMIUM Owner on 10/17/2025Verified Service
I liked how quickly I was served, I liked getting the happy hour discount , and of course I liked being able to have Emily as my advisor.
by Subaru of Gainesville on 10/20/2025
Thank you for the review! We are so happy to hear that you enjoyed working with Emily. We hope to see you again here at Subaru of Gainesville. Safe travels!
by 2015 SUBARU OUTBACK 2.5I PREMIUM Owner on 10/15/2025Verified Service
Did not respect my time took way longer then necessary did give discount which was appreciated but I still was really disappointed
by Subaru of Gainesville on 10/16/2025
Hello,
Thank you for bringing this to my attention. Our goal is to provide our customers with a quick experience. It is regrettable to hear we did not meet that standard. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below.
Cliff White - Service & Parts Director - 352-565-4694
by 2019 SUBARU ASCENT LIMITED Owner on 10/13/2025Verified Service
Carla kept me updated and was persistent in trying to get me a loaner car. It took a few days, but the loaner was such a help to our large family. I appreciated that the tech did several test drives to ensure the transmission issue was resolved.
by Subaru of Gainesville on 10/13/2025
Thank you for sharing your experience with Carla and our service team here at Subaru of Gainesville! It was our pleasure to assist you, and we look forward to serving you again down the road. Safe travels ahead!
by 2022 SUBARU ASCENT PREMIUM Owner on 10/01/2025Verified Service
Emily, my service advisor, was helpful and friendly. Service was done in a timely manner. The complimentary car wash was a nice touch.
by Subaru of Gainesville on 10/02/2025
Your satisfaction is our priority. Emily will value seeing you rated her service as A+ here at Subaru of Gainesville. We're excited about the opportunity to assist you again soon!
by 2020 HONDA CIVIC SPORT Owner on 09/27/2025Verified Service
Made appointment, I was received with a smile and processed promptly. Tire replacement was done quickly and at a fair price. Sophia kept me abreast of everything.
by Subaru of Gainesville on 09/29/2025
Thank you for your thoughtful review! We're thrilled Sophia and our team made your experience prompt and easy. Until next time, safe travels from everyone here at Subaru of Gainesville!
by 2021 SUBARU FORESTER PREMIUM Owner on 09/26/2025Verified Service
General service check. Oil change, tire rotation . New wipers. All done correctly in a reasonable period of time. Free car wash as well.
by Subaru of Gainesville on 09/29/2025
We're delighted to hear that your service was efficient and thorough! Thank you for choosing Subaru of Gainesville and for sharing your experience. We look forward to seeing you next time!
by 2025 SUBARU FORESTER SPORT Owner on 09/22/2025Verified Service
All employees were kind and courteous, knowledgeable, and quick to get us in and out as soon as feasibly possible without cutting corners.
by Subaru of Gainesville on 09/22/2025
Eileen, we appreciate your kind words! Thank you for choosing Subaru of Gainesville and for sharing your appreciation for our team. Travel safe, and we look forward to assisting you again down the road!
by 2025 SUBARU OUTBACK TOURING Owner on 09/15/2025Verified Service
Emily did everything she promised. She followed up on an item that 2 other service providers were asked about and nothing happened.
Emily is awsome.
by Subaru of Gainesville on 09/15/2025
Thank you for your positive feedback! We're glad to hear that Emily went the extra mile for you here at Subaru of Gainesville. Until next time, travel safe!
by 2019 SUBARU FORESTER PREMIUM Owner on 09/07/2025Verified Service
Easily scheduled both our Subarus on the same day. Friendly staff. Right on time. Kept us informed throughout the servicing. Returned a clean car.
The only negative is that it is so tempting to start looking at new cars!
by Subaru of Gainesville on 09/08/2025
We appreciate you taking the time to share your 5-star experience! It's great to hear that our team provided top-notch service during your recent service visit here at Subaru of Gainesville. We'll be here ready to assist you with any future automotive needs. Safe travels!
by 2020 SUBARU FORESTER PREMIUM Owner on 09/02/2025Verified Service
Poor communication. Impossible to call and speak to a person. My car was there for 10 days with several miscommunications, as a result of getting the answering machine every time
I called and numerous unanswered texts.
by Subaru of Gainesville on 09/03/2025
Thank you for sharing your experience. We always strive for clear and timely communication, so I'm very sorry for the frustration you experienced trying to reach our team and the miscommunications during your service. Your feedback is taken very seriously, and I would greatly appreciate the opportunity to speak with you directly to address your concerns. At your convenience, please reach out to me using the contact information below.
Thank you,
Cliff White - Service & Parts Director - 352-565-4694
by 2025 SUBARU FORESTER TOURING Owner on 08/30/2025Verified Service
It was my six month service for my new Forester. Nothing special - just oil change, tire rotation and inspection. In and out in just over an hour. Courteous staff.
by Subaru of Gainesville on 09/02/2025
Thank you for the 5-star review. We're grateful to have you as a Subaru of Gainesville customer. See you next time!
by 2012 SUBARU OUTBACK 2.5I PREMIUM Owner on 08/30/2025Verified Service
Easy in, service took about the estimated time. Only complaint t was car was ready awhile before I was notified to pay and drive away.
by Subaru of Gainesville on 09/02/2025
Thank you for sharing your experience. We're glad to hear the service was completed in a timely manner, and we apologize for the delay in notifying you. We truly value your feedback and look forward to serving you again at Subaru of Gainesville! Drive safe!
by 2015 SUBARU FORESTER 2.5I Owner on 08/28/2025Verified Service
Emily and the service team have looked after my 2015 Forester for 10 years and rate them highly.
I constantly recommend this Subaru Service Department and Emily is a huge asset who really cares about her customers.
by Subaru of Gainesville on 08/29/2025
Hi,
We appreciate the review. We are glad your time with us was a good experience. We hope to see you again here at Subaru of Gainesville.
by 2017 SUBARU LEGACY 2.5I PREMIUM Owner on 08/22/2025Verified Service
Oil drain plug was leaking lost oil.
Had to take it to a local mechanic to fix it.
Could have damaged the engine.
by Subaru of Gainesville on 08/25/2025
We're truly sorry to hear about the issue with your oil drain plug, and we understand how frustrating it must have been to require additional repairs. We take pride in delivering quality service, so it's disappointing to hear about your experience. If you're willing, I'd appreciate the chance to speak with you directly. At your convenience, please reach out to me using the contact information below.
Thank you,
Cliff White - Service & Parts Director - 352-565-4694
by 2017 SUBARU OUTBACK 2.5I LIMITED Owner on 08/20/2025Verified Service
We thought our battery needed replacing. But it didn't, and a slow charge brought it back to life.
Tnx, guys, for taking care of my granddaughter's Outback.
by Subaru of Gainesville on 08/21/2025
We are always happy to help here at Subaru of Gainesville! Thank you for the 5-star review. If there is anything else we can assist with down the road, reach out anytime.
