by 2014 SUBARU OUTBACK 2.5I LIMITED Owner on 04/20/2026Verified Service
Carla was very good communicating what was going on with vehicle and the service was done in a timely matter.
by Subaru of Gainesville on 04/21/2026
We are thrilled to hear that Carla provided clear communication and timely service! Thank you for choosing Subaru of Gainesville. See you again soon!
by David J. on 04/20/2026Verified Service
Subaru of Gainesville service technicians performed a very slick installation of a towing package on my Ascent. I'm very happy with the service provided.
by Subaru of Gainesville on 04/20/2026
Hi David, we're happy to hear our service team impressed you with their slick work. Thank you for choosing Subaru of Gainesville and for sharing your feedback! We hope you love your new tow package. See you next time!
by 2020 SUBARU ASCENT TOURING Owner on 04/08/2026Verified Service
I have always had good experiences and service at Gainesville Subaru. Emily Arseneault is my reliable go-to person. The two gentlemen who take my car to the service area are equally wonderful.
by Subaru of Gainesville on 04/08/2026
Thank you for your feedback! We are so glad to hear that Emily and the rest of our team always take such good care of you. We appreciate your business, and we'll see you next time here at Subaru of Gainesville!
by John B. on 04/03/2026Verified Shopper
The dealer immediately responded to my initial interest in regards to the SUV! Very helpful indeed.
by Subaru of Gainesville on 04/04/2026
Hi John, thank you for your five-star review of Subaru of Gainesville! We're glad our team responded promptly to your inquiry. Safe travels!
by 2023 SUBARU CROSSTREK PREMIUM Owner on 04/02/2026Verified Service
Love the way they look out for their customers. Service representatives like Sophia and Zachary are a definite asset.
by Subaru of Gainesville on 04/03/2026
We're happy to hear Sophia and Zachary took great care of you! Thank you for choosing Subaru of Gainesville and for sharing your support. We're excited to serve you again in the future!
by 2015 SUBARU FORESTER 2.5I LIMITED Owner on 03/06/2026Verified Service
Emily always gives me wonderful service. It is why I keep coming back to have my car serviced at the dealership.
by Subaru of Gainesville on 03/06/2026
Thank you for your review! We are glad to hear that Emily continues to provide you with wonderful service, and we will be sure to pass along your appreciation to her. We look forward to welcoming you back to Subaru of Gainesville for your next service visit. Wishing you a wonderful day!
by 2019 SUBARU ASCENT TOURING Owner on 02/25/2026Verified Service
Pleasant waiting areas, inside and outside. Complimentary beverages and snacks, very dog friendly.including treats just for dogs.
by Subaru of Gainesville on 02/26/2026
Thank you for sharing your positive experience with Subaru of Gainesville! We're glad to hear you enjoyed our amenities and dog-friendly atmosphere. See you next time!
by 2017 SUBARU LEGACY 2.5I PREMIUM Owner on 02/21/2026Verified Service
The whole year and a three month experience was horrible, they didn't even bother washing my car either. This service department is a joke and I would steer clear.
by Subaru of Gainesville on 02/24/2026
Hello,
Thank you for taking the time to share your experience. We are sorry to hear about your dissatisfaction, and we take your concerns very seriously. If you are willing, I would appreciate the opportunity to speak with you directly so I can better understand what happened and see how we can address it. When you have a moment, please reach out to me using the contact information below.
Sincerely,
Cliff White - Service & Parts Director - 352-565-4694
by 2015 SUBARU FORESTER 2.5I Owner on 02/15/2026Verified Service
Emily (service advisor) and Cliff (service manager) are EXCELLENT representatives of the superlative Subaru service.
by Subaru of Gainesville on 02/16/2026
Thank you for sharing your positive feedback about Emily and Cliff! We're pleased to hear that they provided top-notch service during your recent visit. We look forward to seeing you again for any future needs here at Subaru of Gainesville!
by 2024 SUBARU FORESTER SPORT Owner on 02/15/2026Verified Service
It was a 3 1/2 hour wait. I saw 3 people come and go before me. Yes. I did have an appointment and I was on time.
by Subaru of Gainesville on 02/16/2026
Hello,
Thank you for taking the time to share your feedback. We understand how valuable your time is and apologize for the long wait you encountered during your appointment. Your experience matters to us, and I would like to speak with you directly. Please reach out to me at your convenience to discuss your service in further detail.
Thank you,
Cliff White - Service & Parts Director - 352-565-4694
by 2023 SUBARU ASCENT LIMITED Owner on 02/14/2026Verified Service
Service personnel were professional and kept me informed on the progress of the work being done on my car
by Subaru of Gainesville on 02/16/2026
Thank you for sharing your feedback about the excellent communication and professionalism of our team here at Subaru of Gainesville! We look forward to assisting you again with any future automotive needs. Drive safely!
by 2020 SUBARU CROSSTREK Owner on 02/01/2026Verified Service
Did the express service without appt. Checked everything on my car & found screw in tire & needed a new battery!! All done within 3 hours!!
by Subaru of Gainesville on 02/02/2026
We're glad our team caught those issues before they became problems! Thank you for choosing Subaru of Gainesville and for sharing your support. See you next time!
by 2019 SUBARU ASCENT PREMIUM Owner on 01/30/2026Verified Service
Carla is extremely professional and attentive. She consistently goes above and beyond to make things happen and ensure everything runs smoothly. Truly a pleasure to work with.
by Subaru of Gainesville on 01/30/2026
Thank you for your kind words! We're thrilled to hear that Carla and our team continue to make your visits such a positive experience here at Subaru of Gainesville. We truly appreciate your loyalty and look forward to taking care of you for many years to come!
by 2022 SUBARU OUTBACK TOURING Owner on 01/23/2026Verified Service
Friendly staff.
Would be helpful if internet password was posted in customer waiting area near the tv.
by Subaru of Gainesville on 01/26/2026
Thank you for the five-star review! We're glad to hear that you found our team friendly, and we truly appreciate your feedback regarding the internet. We will be sure to pass along your suggestions to our team, as we are always looking for ways to improve the customer experience. Please don't hesitate to reach out if we can assist you with anything in the future. Have a great day!
by 2014 SUBARU OUTBACK 2.5I PREMIUM Owner on 01/17/2026Verified Service
Very impressive service department. As a Motorhome I've been to many Dealerships across the country with my Outback over the last ten years And this place topped them all. Sophia at check in was delightful and it all went very smoothly.
by Subaru of Gainesville on 01/19/2026
It's our pleasure to provide top-notch service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Subaru of Gainesville, we value our customers and we look forward to seeing you on your next visit!
by 2016 SUBARU FORESTER 2.5I LIMITED Owner on 01/08/2026Verified Service
Service was excellent. Service representative kept me informed of the progress of my Forrester oil change and tire rotation. I even got a free car wash.
by Subaru of Gainesville on 01/09/2026
Thank you for sharing your positive feedback! We're delighted to hear you had a five-star experience with our team here at Subaru of Gainesville. See you next time!
by 2017 SUBARU FORESTER 2.5I LIMITED Owner on 01/04/2026Verified Service
I always know exactly what's going on with my vehicle, they send me a video of the inspection that they do each time. I am very confident my car will be taking care of correctly.
by Subaru of Gainesville on 01/05/2026
It's always our pleasure to serve you here at Subaru of Gainesville! Thank you for choosing us. We look forward to seeing you next time!
by 2022 SUBARU CROSSTREK SPORT Owner on 12/23/2025Verified Service
The information screen seems to be stuck on showing only the tire pressure and I'm unable to change it.
by Subaru of Gainesville on 12/24/2025
Hello,
Thank you for bringing this to our attention. I would welcome the opportunity to speak with you directly so I can better understand what occurred and assist in getting this resolved. At your convenience, please reach out to me using the contact information below.
Best,
Cliff White - Service & Parts Director - 352-565-4694
by 2017 SUBARU OUTBACK 2.5I LIMITED Owner on 12/11/2025Verified Service
Knew what was needed. Kept me informed through the whole process. Coordinated with my warranty company to get covered items paid for. Gave me a great loaner for the duration. Carla is Wonderful.
by Subaru of Gainesville on 12/11/2025
Thank you for sharing your fantastic feedback about Carla and our team! We truly appreciate your support and hope to work with you again at Subaru of Gainesville. Have a wonderful day!
by 2018 SUBARU FORESTER 2.5I TOURING Owner on 12/11/2025Verified Service
I appreciated the honesty in not trying to sell something I didn't need, even though I thought I did. Very pleasant service person.
by Subaru of Gainesville on 12/11/2025
Thank you for the wonderful 5-star review of Subaru of Gainesville! Our team strives to provide honesty and transparency, and it's great to know we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Wishing you safe and enjoyable travels!
