Service was excellent Hector treated me amazing as usual and service was completed in a timely manner
by Orlando VW South on 06/11/2025
Thank you for the fantastic feedback! We're thrilled to hear that Hector provided excellent service and made your visit a positive one. It's great to know everything was completed promptlyyour continued trust means a lot!
by 2020 VOLKSWAGEN PASSAT SE Owner on 05/12/2025Verified Service
My service advisor was courteous and pleasant to work with. The parts team also matched on online price for something I needed.
by 2024 VOLKSWAGEN TAOS SE Owner on 05/12/2025Verified Service
Great team of workers everybody is very courteous very clean and very well organize continue to keep up the good work Volkswagen, especially at this store. Will continue to buy more cars later.
by 2021 VOLKSWAGEN TIGUAN SE/SE R-LINE/SEL Owner on 05/06/2025Verified Service
They were able to accommodate my schedule
Communication was understandable
Car was ready earlier than expected
by 2023 VOLKSWAGEN JETTA SE Owner on 04/29/2025Verified Service
The gentleman helping me really knew what he was doing. He let me know of things VW offered with my car that I over looked or may not of known, thank you David.
by 2017 VOLKSWAGEN PASSAT SEL PREMIUM Owner on 04/28/2025Verified Service
It is never pleasurable having to have repairs done. But Justin Trammel made an unpleasant situation easier to get through
by 2018 VOLKSWAGEN PASSAT SE Owner on 03/13/2025Verified Service
Under the best lead of the Service manager Deven Deman, Tom Kaucic has done a great job.
Keep up with the good work!
by Orlando VW South on 03/17/2025
Thank you for sharing your positive feedback! We're so glad to hear that Deven and Tom's efforts have made such a great impression. We'll be sure to pass along your kind words. We truly appreciate your support and will continue working hard to provide excellent service!
by 2023 VOLKSWAGEN TIGUAN SE Owner on 02/17/2025Verified Service
Fast service, good communication between representative and customer, detailed printed information about the services provided. The suggested maintenance has kept my vehicle in optimal condition since its purchase.
by Kiezia on 02/19/2025
Thank you for your feedback! We're glad to hear that our fast service, clear communication, and detailed information have helped keep your vehicle in great condition. We appreciate your trust and look forward to continuing to serve you!
by 2012 VOLKSWAGEN JETTA TDI Owner on 02/17/2025Verified Service
So appreciate your service mentality. Thank you to the parts manager for going the extra mile to bring the windshield wiper to my house the next day and install it on the car.
by Kiezia on 02/19/2025
Thank you for your kind words! We're so glad to hear that our service mentality made a difference and that our parts manager went the extra mile to make sure everything was taken care of. We truly appreciate your feedback and look forward to serving you again!
by 2018 VOLKSWAGEN TIGUAN SEL PREMIUM Owner on 02/15/2025Verified Service
Got the appointment when I wanted it, work was accomplished in a few hours. Justin, my service advisor, was very pleasant and kept me informed as the work progressed.
by Orlando VW South on 02/20/2025
Thank you for your review! We're glad to hear that you were able to secure your appointment at a convenient time and that the work was completed efficiently within a few hours. It's great to know that Justin, your service advisor, kept you informed throughout the process. We believe that clear communication is key to a positive experience, and we appreciate your acknowledgment of Justin's efforts. If you have any further questions or need assistance in the future, we are here to help. Thank you for choosing us!
by Romany A. on 02/03/2025Verified Service
your experience will be 100% determined by the person you are meeting, I was lucky this time to meet Hector, he addressed most of my comments
by Orlando VW South on 02/04/2025
We appreciate your candid feedback about your experience. We're glad Hector was able to address most of your comments and provide a positive interaction. Our team understands that personalized service makes a real difference, and we strive to ensure every customer receives attentive, individualized care. Thank you for taking the time to share your experience and highlight Hector's excellent customer service.
by 2016 VOLKSWAGEN JETTA S Owner on 01/28/2025Verified Service
Everything from start to finish was handled in a timely manner. Everyone there was kind and very professional
by Orlando VW South on 01/29/2025
Thank you for your wonderful feedback! We're thrilled to hear that your entire experience was handled efficiently and professionally, with our team providing consistently kind service from start to finish. Our goal is to make every interaction smooth and pleasant, and we're delighted we met those standards for you. We appreciate you taking the time to share your positive experience and look forward to serving you again in the future!
by 2024 VOLKSWAGEN TIGUAN SE R-LINE BLACK Owner on 01/24/2025Verified Service
Helpful and friendly service rep at the front desk. Wait time was a bit longer than most and my car wasn't given to me washed which is a typical courtesy at most dealers.
by Orlando VW South on 01/27/2025
Thank you for your honest feedback. We're glad our front desk representative provided helpful and friendly service. We understand your concern about the wait time, and we'll work to improve both aspects of our customer experience. We appreciate you taking the time to share your thoughts and hope to serve you better on your next visit.
by 2021 VOLKSWAGEN JETTA GLI/S/AUTOBAHN Shopper on 12/27/2024Verified Purchase
I love my car however after my purchase I am having to run after them for the 2nd key to my vehicle which they said they would keep me up to date on.
by Orlando VW South on 12/30/2024
Thank you for your review and for choosing us for your vehicle purchase. We're glad to hear that you love your car! We sincerely apologize for the delay in providing information regarding the second key and for any inconvenience it caused. We take this matter seriously and want to resolve it promptly. Please reach out to Rob Topping at rtopping@vtaig.com, and he will ensure that your concerns are addressed. We appreciate your patience and look forward to resolving this for you.
by 2018 VOLKSWAGEN PASSAT SE Owner on 12/26/2024Verified Service
Always a great customer service! Friendly staff. Using them for the past 20+ years and they have never failed.
by Orlando VW South on 12/30/2024
Thank you for your incredible loyalty over the past 20+ years! We're delighted to hear that our friendly staff and great customer service have consistently met your expectations. Your trust means the world to us, and we look forward to continuing to serve you for many more years to come!
by 2020 VOLKSWAGEN TIGUAN S Owner on 12/21/2024Verified Service
Made an appointment, car taken in on time, work performed without any issues. The staff as usual was very friendly and attentive. Highly recommend.
by Orlando VW South on 12/23/2024
Thank you for your kind words! We're thrilled to hear that your appointment went smoothly, the work was completed without any issues, and our staff made you feel well taken care of. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
by 2017 VOLKSWAGEN PASSAT SEL PREMIUM Owner on 09/28/2024Verified Service
I told my service rep that my check oil light was coming on. I was told it was too early and not necessary for an oil change now even though I asked for one. Now about 2 weeks later my oil fluid light comes on every time I start the car. As I live about 30 miles away from the dealership I guess I will have to go locally for oil. What kind should I use? Thank you for your prompt response.
by Orlando VW South on 09/30/2024
Thank you for your feedback, and we apologize for the inconvenience you've experienced with your oil light. It's important that we address any concerns you have regarding your vehicle. Please reach out to our Service department. They can assist you further and provide guidance on the appropriate oil type for your car. We appreciate your understanding and look forward to resolving this for you!
by 2018 VOLKSWAGEN BEETLE SE Owner on 09/23/2024Verified Service
I love how thorough everyone is. They make sure I am not being mistreated as a female coming in for service by explaining to me what they are saying, telling me the cost upfront and finding ways to utilize my warranty and insurance as much as possible. Orlando VW south is an amazing place to get my beetle serviced. I refuse to go anywhere else. Thank you so much for all you do, take care of my baby (car).
by Orlando VW South on 09/26/2024
Thank you for your amazing review! We're thrilled to hear that our team provides such thorough and considerate service. Your trust means everything to us, and we're dedicated to keeping your Beetle in top shape. Looking forward to seeing you again soon!
by 2021 VOLKSWAGEN PASSAT SE Owner on 09/17/2024Verified Service
The service was completed as they promised. The service writer was kind and respectful. I love the new location. If I have anything not favorable to say is they do not have enough waiting space. However that's a comforting feeling that they have that many clients.
by Orlando VW South on 09/20/2024
Thank you for your feedback! We're glad to hear that you had a positive experience with our team and that the service was completed as promised. It's great to know you like the new location as well! We appreciate your understanding about the waiting space, and we're always looking for ways to improve the experience for our valued customers. We look forward to serving you again!
by 2017 VOLKSWAGEN BEETLE 1.8T/S/CLASS/PINK Owner on 08/29/2024Verified Service
Amazing service. Service writer, Mike, listened and delivered detailed answers to all my questions, as he does every time I come in. Dealership has great amenities that kept me occupied while I waited for my service to be completed. They always do an amazing job servicing my car. After so many bad experiences at other places I now come here everytime and I have an hour drive to get there, worth the drive!
