by 2014 VOLKSWAGEN PASSAT SE Owner on 11/27/2025Verified Service
Knowledgeable service advisors. Great amenities in service waiting lounge. Efficient and reasonably-priced service.
by Orlando VW South on 12/01/2025
Thank you for your positive feedback! We're thrilled you found our service advisors knowledgeable and appreciated our waiting lounge amenities. It's great to hear you felt our service was efficient and reasonably priced. We look forward to serving you again at Orlando VW South.
by 2012 VOLKSWAGEN BEETLE Owner on 11/09/2025Verified Service
Service was good. Cost was a bit more than expected but within range. Time to complete was a little longer than expected. Waiting area was comfortable.
by Orlando VW South on 11/11/2025
Thank you for taking the time to share your experience with us. Your feedback helps us continue to improve our processes. We value your business and look forward to serving you again at Orlando VW South.
by 2024 VOLKSWAGEN ID.4 Owner on 10/19/2025Verified Service
The best service and a atendency.
This was my first VW and it was definitely a differentiator for future purchases.
by 2020 VOLKSWAGEN ATLAS CROSS SPORT SE Owner on 10/19/2025Verified Service
I'm not sure why it took over 9 hours to do a 50k service and 4 tires. Thankfully the tech didn't hear the rattle in my passenger door( which is still there) that may have taken till the next day to fix. That just seems excessive
by Orlando VW South on 10/24/2025
We are concerned to hear about your experience and we understand your frustration. Your feedback helps us identify areas where we can improve our efficiency and attention to detail. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Rob Topping at rtopping@vtaig.com so we can address these concerns directly.
by 2022 VOLKSWAGEN TAOS SE Owner on 10/15/2025Verified Service
My interaction with service representative Mike has always been outstanding. He is very conscientious to detail and taking time to explain my questions to him.
by Orlando VW South on 10/20/2025
We are ecstatic to hear about your wonderful experience with our service team. It is truly heartwarming to know that your interactions have consistently exceeded your expectations. Having a team member who pays careful attention to every detail and takes the necessary time to thoroughly address your questions is exactly what we strive for at Orlando VW South. Your satisfaction and understanding are our top priorities, and we are delighted that this commitment shows in every visit. Thank you for choosing us for your service needs, and we look forward to continuing to provide you with the exceptional care you deserve.
by 2022 VOLKSWAGEN ATLAS CROSS SPORT SEL Owner on 09/17/2025Verified Service
Very poor customer service by the CS supervisor. I dont have or want to know his name. He is horrible. Indont understand why he has that position. Bat with clients like me and horrible with his employees
by 2020 VOLKSWAGEN JETTA S/SE/R-LINE Owner on 09/12/2025Verified Service
The inspection on the cause of SOS light on(warning sign in the display) costs me more than $226.57 and the control module faulty internal electrical malfunction will cost more than $1000.00 for replacement is too expensive.
by 2019 VOLKSWAGEN JETTA S/SE/R-LINE Owner on 08/17/2025Verified Service
They made an appointment with me for 8am and it was 12pm and they still didn't service my car. They stated that my car wasn't going to be looked at until like 5pm, I was treated as if I was a walk in. TERRIBLE
by Orlando VW South on 09/08/2025
We take your feedback seriously and understand your frustration. Your experience clearly did not meet the standard of care and respect that we strive to provide. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Rob Topping at rtopping@vtaig.com so we can address your concerns directly.
by 2024 VOLKSWAGEN TIGUAN SE/WOLFSBURG Owner on 08/16/2025Verified Service
FRIENDLINESS, EXPERTISE. Since you want and need customers, give them what they need, including help in their language!
by Orlando VW South on 08/25/2025
Thank you for your valuable feedback! We truly appreciate your perspective. Friendly service and expert advice are top priorities for us, and we'll absolutely keep working to ensure we meet all of our customers' needs, including offering assistance in their preferred language. We're always striving to improve, and your input helps us get better. Thanks again for sharing!
by 2022 VOLKSWAGEN TIGUAN SE R-LINE BLACK Owner on 08/12/2025Verified Service
Have had issues the last 2 visits of service and poor communication with Mike. I will try servicing with someone else before changing locations but not him.
by Orlando VW South on 08/28/2025
We take your feedback seriously and understand your frustration with the service challenges you have experienced during your recent visits. Communication is essential to providing quality service. We want to ensure you receive the level of care you deserve for your vehicle. Please reach out to Rob Topping at rtopping@vtaig.com so we can discuss your concerns and work toward a better service experience moving forward.
by Lizbeth G. on 08/10/2025Verified Service
A long period of waiting and on top of that I have to return the next day to complete just to put a new tire.
by Orlando VW South on 08/25/2025
We're really sorry to hear about your recent experience and understand your frustration. This is not the level of service we aim to provide, and we truly apologize for the delay and the inconvenience of having to return. We appreciate you bringing this to our attention, and we'll be sure to address this with the team. Please feel free to reach out to Rob Topping at rtopping@vtaig.com. Thank you for your patience, and we hope to make things right for you.
by 2020 VOLKSWAGEN JETTA S/SE/R-LINE Owner on 07/12/2025Verified Service
In the times I've had to get my car serviced, they've always given me their best recommendations based on my car. I really appreciate what they do.
by 2022 VOLKSWAGEN TIGUAN SE Owner on 07/08/2025Verified Service
Excellent service. Got all 4 tires replace within 3 hours of arriving and I didn't even have an appointment. My service advisor Tom was great!
by 2017 VOLKSWAGEN GTI S Owner on 06/30/2025Verified Service
Always treated respectfully and the service is always great. I love that they are able to send videos of the inspections.
by 2019 VOLKSWAGEN PASSAT WOLFSBURG Owner on 06/29/2025Verified Service
I made a mistake and failed to finalize an appointment for services. However, I was still given fast, efficient service as a walk in.
by 2024 VOLKSWAGEN ATLAS SEL PREMIUM R-LINE Owner on 06/27/2025Verified Service
The dealer does a great job. I don't like that appointment are pre assigned to a specialist and I have to wait until he/she is available even when there are other specialists available to help the customers.
by Peggy S. on 06/26/2025Verified Purchase
The manager, Hector was knowledge and patient with my decision. Ericka was less knowledge but was willing to gain the information requested
by 2022 VOLKSWAGEN TIGUAN SE R-LINE BLACK Owner on 06/09/2025Verified Service
I love John he's great with people explain everything about the service and told me if anything else happens again to contact him again.The only thing I didn't like was the wait.
by Orlando VW South on 06/11/2025
Thank you for your feedback! We're glad to hear that John provided such helpful and informative serviceit's great to know you felt supported and well-informed throughout your visit. We appreciate your patience with the wait time and will continue working to improve efficiency while maintaining the quality of service you expect.
by 2021 VOLKSWAGEN ATLAS SE Owner on 05/23/2025Verified Service
Great job! Tom is wonderful never have any major issues with communication. I wish my vehicle didn't have that many issues when it comes to the electrical very tedious, but they get the job done.
by Orlando VW South on 05/29/2025
Thank you for sharing your experience! We're glad to hear that Tom has been consistently helpful and communicative throughout your visitsthat kind of reliability is something we take great pride in. We understand how frustrating ongoing electrical issues can be, especially when they're complex, but it's great to know our team is getting the job done for you. We appreciate your patience and trust in us to keep your vehicle running its best!
by 2013 VOLKSWAGEN BEETLE TURBO Owner on 05/18/2025Verified Service
I especially like my advisor,Tom, who helps me understand what needs to be done and why. The technicians are really good and my 12 year old VW Beetle is running like new! Makes me happy!
by Orlando VW South on 06/11/2025
Thank you for sharing your experience! It's wonderful to hear that Tom takes the time to explain everything clearly and that your technicians are keeping your VW Beetle running like new. Your trust means a lot, and we're so glad to know you're happy with the care your vehicle is receiving!
