Went in for a battery replacement that I was told would be covered since I bought the car a few weeks ago but was then told it wouldn't be covered, and received a jacked up bill. My car was there, not running and I was stuck so they took advantage of the situation. Poor customer service and shady ethics.
by 2024 NISSAN FRONTIER S/SV/PRO-4X/SL Shopper on 09/12/2024Verified Purchase
No new car negotiations are easy. After several phone calls and texts I had all but given up at Midway, but the next morning I got a call from Ernie who talked over the potential deal and offered a fair purchase price. Ernie saved the deal and was great to work with.
by 2016 GMC SIERRA C1500 SLE Shopper on 08/23/2024Verified Purchase
I was given no keys and no key fobs. It cost me $330 just to get keys and fobs so I could actually lock my truck and it just cost me $1000 for brakes and rotors. All the rotors were warped to me, had hit in the rear hit in the front, but I could not see it till afterwards and they charge me $3800 on a $9800 loan just for interest I would not ever buy another vehicle from these guys again
by 2017 NISSAN VERSA NO S/SPLUS/SV/SR/SL Owner on 06/11/2024Verified Service
Kyle was very professional and explained the problems that was due on my Versa and wife's Rouge and daughters Sentra..
I alway go early 15 min before they open and Kyle would help me about 10 min before opening...That's why I like to have him take care of me I alway request for him..
He's good people..
by Midway Nissan on 06/13/2024
Thank you again for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out if there's anything additional we can do for you. Aimee De La Rosa Customer Service Midway Nissan adelarosa01@vtaig.com 602.837.0175
by 2010 HONDA ACCORD EX-L Owner on 04/30/2024Verified Service
Nick Thomas was wonderful! He was friendly and professional, checked all my lights and such, which I have never seen anybody do before. It made me know he cared about me and my family's safety. My oil change was done in a timely manner, and I couldn't be happier. I definitely recommend Nick for all your service needs!
by Midway Nissan on 05/01/2024
Hi 2010 Honda Accord Ex-l Owner, thank you for taking the time to leave a review for us at Midway Nissan. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help! Aimee De La Rosa Customer Service Director Midway Nissan adelarosa01@vtaig.com 602.837.0175
by 2023 NISSAN SENTRA S Owner on 03/01/2024Verified Service
Kept well informed on the progress of what was being done and length of time it was going to take to complete the service. I was notified if any other work was needed @ this time & in the future. Waiting room area was comfortable with fast Wi-Fi. All employees were considerate of my time spent there & very courteous.
by Midway Nissan on 03/04/2024
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
by 2018 NISSAN ROGUE S/SV Owner on 01/01/2024Verified Service
Always top notch. On my last visit, I overheard a mechanic talking with another customer (in the waiting room) about the customer's vehicle. The mechanic spoke with a caring tone and very specific explanation about service being done. It made me feel confident about the service being done on my own vehicle. I always call Jacob to schedule service.
by Midway Nissan on 01/02/2024
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our services. Your kind words motivate and inspire our team to continue delivering the best possible customer experience. We appreciate your support and look forward to serving you again in the future.
by 2017 CHEVROLET TRAX 1LT Owner on 12/28/2023Verified Service
The car still leaks oil and runs like bad I was assaulted by the financial manager and told to never return so I now have a car I haven't even made a payment on yet and can't drive it.as a first time buyer I feel they took advantage of me and made it a very bad experience..
by 2023 NISSAN SENTRA SR Owner on 09/24/2023Verified Service
There was a minor issue with the grill of my new car. And instead of just a little fix, they went the extra mile and replaced the intire grill. They got the parts ordered and Scheduled tovhave me in right away. I was in and out within 45 min. Thank you midway
Nissans Parts department.
by Midway Nissan on 09/26/2023
Thank you for the positive feedback!
by 2017 FORD ESCAPE TITANIUM Shopper on 08/02/2023Verified Purchase
Check engine light came on 48 hours after buying it and after the techs cleared the code the first time I drove an hour and a half to have it looked at, I was just told all the techs were going home early and asked to come back for an appointment. Made the appointment, then the day before it was scheduled, was told because the code hasn't come back up they won't know what to do and not to come in. Thanks for not sticking to your word.
by Midway Nissan on 08/04/2023
We would be happy to discuss our findings with you directly. Please reach out to Mark Wylie at 623-792-2703 at your earliest convenience to discuss this further.
by 2004 NISSAN ARMADA SE/LE Owner on 06/10/2023Verified Service
Left my Armada with my service advisor Tim Roberts. I had already order new actuator motors as my vent system didnt work properly. Being in Phoenix, AZ., you do use and need air conditioning more than heat. Came back from being out of town all week and my car was finished as promise.
by Midway Nissan on 06/12/2023
Thank you again for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Aimee De La Rosa Customer Service Director Midway Nissan 602.375.4233
by 2020 NISSAN LEAF SL PLUS Owner on 05/20/2023Verified Service
Tim, My service advisor at Midway Nissan, Met as a friend and advised me as to work that needed to to completed to correct a proble with the lane keep system, then scheduled an convent time for me drop off my Nissan Leaf, as I dir. After repaires were completed Tim called me to come in and pick up my Leaf, Long story short, " a very Happy Customer " RTS
by Midway Nissan on 05/23/2023
Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries.
by 2020 NISSAN TITAN SV/SL/PRO-4X/PLAT Owner on 04/12/2023Verified Service
The service department at Midway Nissan ALWAYS takes really good care of me. I highly recommend Tim Roberts as the go-to service coordinator, he is very knowledgeable and efficient, takes the time to completely understand your needs and search the vehicle history to make appropriate recommendations.
by Midway Nissan on 04/20/2023
Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries.
by 2019 NISSAN ROGUE S/SV Owner on 02/20/2023Verified Service
I always get my vehicle serviced at Midway Nissan. Tim my service advisor is outstanding. He gets my car in as promised and has it ready when promised. He recommends what I need and doesn't pressure me to get it it done. I know my car is in good hands there.
by Brandon on 02/21/2023
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
by 2020 NISSAN ARMADA SV/SL/PLATINUM Owner on 02/02/2023Verified Service
I purchased the vehicle in early January and Ive been to the service department 3 weeks in a row for a check engine light. They dont have a rental to borrow so 3 Saturdays in a row Ive been stranded at home waiting. I work a full time job Mon-Fri, the weekend are for chores and play dates and thats difficult to schedule when your car is held hostage all day. I also didnt know the vehicle was in an accident before purchasing it.
by Brandon on 02/08/2023
Were disappointed to hear you arent satisfied with your purchase. We would be happy to address this further, please reach out to Mark Wylie at 623-792-2703 to discuss your concerns further.
by 2018 NISSAN VERSA S/S PLUS/SV/SL Owner on 01/26/2023Verified Service
I thought that the experience for car service at Midway Nissan, with Victor Bustos, the Service Advisor, was excellent. The communication and service exceeded my expectations. Appreciated that Victor advised me ahead of time what repairs were needed with an estimation of cost and time involved for repairs. Recommend Victor Bustos for Nissan Award of Excellence 2023! Thank you.
by Maureen Doherty on 01/26/2023
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
by 2013 RAM 1500 ST Shopper on 12/22/2022Verified Purchase
I was pre qualified through Capital One Bank. And had a pre-qualified down payment, and I was bumped $1700.
I was not happy.
Having worked with-in the car industry, I know how they work back in the finance department.
They haven't changed in ten yrs. The finance manager blamed the bump on the bank. The bank didn't tell me anything about a $1700 dollar increase.
by Brandon on 01/26/2023
Were disappointed you werent satisfied with your sales visit. Unfortunately, as you know, the financial institution who takes on the loan finalizes the vehicle loan and under their requirements and stipulations which can fluctuate based on the customers credit. We would be happy to answer any further questions about your experience. please reach out to Emily Hunter, our Customer Service Director, at 480-719-8981 at your earliest convenience.
by 2020 CHEVROLET MALIBU LS Owner on 12/08/2022Verified Service
My service advisor Kyle was nice as always. The service I received doesn't deserve a star at all. I looked under the hood of my car after leaving the service department while being helped at the auto parts store, and discovered that the bolts from my battery guard and where some sensors are located was not bolted down as well. I'm scared to bring my car back for future repairs because next time it could be way worse.
by Brandon on 12/08/2022
We're disappointed to hear you weren't satisfied with your service and that we might've missed something. We appreciate your loyalty to us and we want to address this situation quickly, please reach out to Mark Wylie at 623-792-2703 at your earliest convenience.
by 2019 NISSAN ALTIMA 2.5 S Owner on 11/07/2022Verified Service
I've had my car serviced at Midway ever since I bought it. I am always able to schedule as needed. I have never been pressured to have services I don't need. All services are explained and my cost explained before work is done.
Jacob Kuiper has been my service advisor each time. Jacob is extremely efficient, courteous and a pleasure to work with.
by Brandon on 11/08/2022
We're thrilled to hear you've had excellent service visits with our team each time you come. We hope we can continue to earn your loyalty for any future needs.
by 2019 NISSAN KICKS S/SR/SV Owner on 08/10/2022Verified Service
We went to Midway Nissan because that was the recommended Carfax facility to go to. They charges $111 to rotate the tires and do an oil change. The mileage was 39,671 mi. And now they want us to come back and get charged again to do a 40,000 mile inspection. They are rip off and I would never go there again. You shouldn't either.
by Brandon on 08/12/2022
Thanks for the feedback. We merely recommended other maintenance based on the service schedule of your vehicle which do include more than the services you received. We don't want our customers to feel forced to purchase anything and only want to get them the knowledge to make a financial decision. We want to address your concerns, please reach out to Mark Wylie at 623-792-2703 to discuss what we can do to help.
