by 2014 NISSAN ROGUE S/SL/SV Owner on 06/18/2022Verified Service
Not so great this time, I ended up spending almost $1000 on repairs for 60,000 mile service then ended up taking it back several days later. I had oil all over my garage floor from something that they had done and had to wait almost 2 hrs for them to fix that. At least it got fixed as I was headed out of town.
by Mary on 06/22/2022
We appreciate that you trust us enough to work on your vehicle. We can understand that this must be frustrating. Please reach out to Mark Wylie at 623-792-2703.
by 2015 NISSAN ROGUE S/SL/SV Owner on 06/15/2022Verified Service
Had a seatbelt malfunction (wouldnt unroll, no accident, normal use) clearly covered by warrantee, was charged a diagnostic and Then offered the opportunity to pay $600 for a part they didnt even have in stock. Again, manufacturers warranty covers this, and is supposed to be no charge at all. Im not sure how the experience couldve been worse.
by Mary on 06/22/2022
Customer service is our top priority and we want to see if we can address your issue. Please reach out to Mark Wylie at 623-792-2703 to discuss what we can do to help.
by 2021 NISSAN ROGUE S Owner on 04/10/2022Verified Service
Very pleased with the care and attention that Midway Nissan has provided to my vehicle. From letting me know that there was a recall on my fuel pump, to changing the oil and filter, to checking and servicing other engine components, to washing my car. They took care of everything with attention to detail. Happy!
by Brandon on 04/11/2022
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
by 2021 NISSAN LEAF SL PLUS Shopper on 02/02/2022Verified Purchase
There was a lot of back and forth negotiations but we finally settled on a fair price. Working with their business office however was a total nightmare- very disrespectful, rude and anxious to go out of their way to create problems. Thus I would never do business with this dealer again.
by 2017 NISSAN ALTIMA 2.5/S/SV/SL/SR Owner on 12/29/2021Verified Service
The service dept was great but the sales dept suvked they stole my Altima away from me font think its right for sales people to prey on service clients took me out of my 2017 downgraded my car to a Sentra 2016 no automatic seats raised my payments up not happy with Midway spent 6 hours there left in tears very poor service never go there again for anything!!
by 2015 NISSAN JUKE S/SV/SL/NISMO Owner on 09/17/2021Verified Service
although they mentioned nothing about the breaks when I picked up my vehicle, even though I asked to inspect them. they did a good job on the service. vehicle feels great, tires were rotated and I van feel the difference now. but my breaks keep squeeling. I guess I'll have to go elsewhere?
by Mary on 09/20/2021
Thank you for your positive feedback! Please reach out to Mark Wylie at 623-792-2703 to address your brake concerns.
by 2019 NISSAN ALTIMA 2.5 S Owner on 07/27/2021Verified Service
This was my second service visit to Midway.
My Service rep was Jacob both times.
Jacob was friendly, considerate efficient and even made
extra phone calls on my behalf re: extended warranty.
Friendly, efficient and willing to go an extra step.
It doesn't get better than this for my likes.
by Mary on 07/28/2021
Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.
by 2005 NISSAN ARMADA SE/LE Owner on 06/06/2021Verified Service
I brought my vehicle in for A/C Service. Two components had failed so it took a little longer than anticipated to repair but Midway Nissan responded with a car rental that helped me a lot. The bill said the vehicle was washed, my wife doesn't think so.
Thanks.
by Mary on 06/07/2021
Thank you for your positive feedback! If you have any questions about the car wash please feel free to reach out. Thanks!
by Surya T. on 05/31/2021Verified Service
I did my oil change and after some time when I checked I see brake reservoir fluid tank cap and strainer is missing zService people did not theyll me this when they inspect and when I went back there and asked about it they said it was missing and we forget to update it you .They asked me about air filter but not this .I think its misplaced my service guys only .
by 2019 FORD MUSTANG GT Owner on 04/06/2021Verified Service
Aaron at services is awesome. He gets me in that is convenient for me when I need oil change done. Doesn't sell me unnecessary things that weren't broke in the first place. If something does need to be changed like my tires he actually shows me why. I has been 2 oil changes with him and tires change. He suggested Nittos and I loooove them specially for track days.
by Mary on 04/07/2021
Thank you for your positive review!
by 2019 NISSAN KICKS S/SR/SV Owner on 11/24/2020Verified Service
Kyle was our service manager. When I arrived for my warranty appointment, was offered a ride home. Accepted it and was greatly appreciative. Then received a call from Kyle saying he had to order the part and if I would like a rental till part arrived and vehicle fixed. I said that would be great and was very thankful. Then offered me a ride back for the rental! Kyle and Midway Nissan are the best and I will never go anywhere else!
by Mary on 11/25/2020
Thank you for your positive feedback!
by Aaron W. on 06/07/2020Verified Purchase
Carla it was OK seller but when she went on days off from work the customer service that I was provided wasnt very good I was promised a clean truck I keep getting the runaround a whole week went by In till I talk to the management director . And she got things done for me,
by 2015 NISSAN VERSA NOTE S/SPLUS/SV/SL Owner on 08/06/2019Verified Service
They did a great job look and explained everything and did in any timely manner and always keep me updated on how they where doing and they offer any ride home which always helps if you don't want wait for the car to be ready I was just happy and impressed with the level off customer service and will recommend going there for all you need done to your car
by 2014 NISSAN ROGUE SELECT S Owner on 07/12/2019Verified Service
They did excellent work and the car is driving much better after the transmission and drivetrain were switched out. I only give them 4 stars because they charged $900 for a $70 part but you have to have it done there because it needs to be programmed by the dealership.
by 2017 NISSAN ROGUE SPORT S/SV/SL Owner on 02/27/2019Verified Service
Love the service department at Midway Nissan. They were fast to complete the scheduled service, and there is a desk area in the waiting lounge so that I could plug in my laptop and work during the appointment so that I didn't fall behind in sales for the day.
by 2010 HONDA CR-V LX Owner on 04/06/2018Verified Service
I used carfax for a carton I was recently thinking of purchasing but decided against buying the vehicle because carfax reported 2 recalls that were never addressed???
Plus a couple other things
Thank you very much carfax for saving me money and heartache
Your awsome!!!
Thanks for being there
by 2005 NISSAN FRONTIER KING CAB LE/KING Owner on 12/07/2017Verified Service
I still have some squeaking in the front sway bar bushings (the result of dry rubber) and I was hoping those would get silicone sprayed or something to elevate the squeaking. But then I forgot to tell my SA about it and apparently the tech didnt notice it on the test drive.
by 2008 NISSAN XTERRA 4.0 Owner on 07/23/2017Verified Service
Nicole was super friendly. Appointment was right on time. Shuttle Service was really a nice luxury, very courteous driver lady. I was expecting the recall part to be replaced, but found out after it was completed, it was only an inspection. If communication was better upfront, easily a 5 star review. Xterra was also inspected for other things and washed.
by 2016 NISSAN ALTIMA 2.5/S/SV/SL/SR Owner on 07/21/2017Verified Service
Nicole in the Service Department was fabulous. She understood my concern and squeezed an appointment for me on a busy day as my battery is dead and helped to replace with a brand new battery within the manufacturer warranty without any charge. I would recommend Nicole for anyone's service needs@Midway Nissan Dealership.
by 2011 NISSAN SENTRA/S/SR/SL Owner on 06/09/2016Verified Service
This is where I got the car. Ive had nothing but great experiences with them. Only issue was the salesman being a salesman and I got in over my head without researching the facts. I love the waiting area for service and everyone is professional and nice.
