by 2023 NISSAN ROGUE SL Owner on 10/12/2026Verified Service
I went there for 4 new tires and an oil change. My service tech, Mr. Eric Lucero went above and beyond to provide the best customer service. He even gave me one of his fresh, homemade chicken tamales while I waited for 4 hours. Thank you Eric and Midway Nissan.
by Midway Nissan on 10/14/2026
Thank you for sharing this wonderful experience with us! It is great to hear that Eric took such good care of you during your visit, from the service itself to the warm, personal touch of sharing his homemade tamales. That kind of thoughtfulness really speaks to the people we have on our team. We appreciate your kind words and look forward to seeing you again at Midway Nissan.
by 2014 NISSAN ALTIMA 2.5/S/SV/SL Owner on 08/16/2026Verified Service
My service advisor Victor Bustos was very thorough in explaining what's being done with my vehicle. Consistently well mannered and trustworthy which is why I always come back to this dealership. The technicians work clean and gets the service complete at the promised time. Martha in the customer service side is attentive and always friendly with a smile. Thank you team.
by Midway Nissan on 08/20/2026
Thank you for taking the time to share such thoughtful feedback about your visit. It means a lot to hear that Victor's thoroughness and trustworthiness have kept you coming back, and that our technicians are delivering quality work on time. We will be sure to pass along your kind words to Victor, Martha, and the rest of the team. We look forward to seeing you again next time!
by 2013 NISSAN ALTIMA 2.5/S/SV/SL Owner on 06/19/2026Verified Service
I like how easy it is to get my car taken care of. The advisor keeps me informed and listens to any issues I might have. I have taken my car there for years and everything works perfectly. I'm very happy I can trust them to take excellent care of me and my car!
by Midway Nissan on 06/19/2026
We are overjoyed to hear about your experience with us! It is truly wonderful to know that our team has consistently provided you with the attentive, trustworthy service you deserve over the years. Knowing that your advisor keeps you informed and listens to your concerns is exactly the kind of experience we strive to create for every customer.
Thank you for your continued loyalty and for taking the time to share such kind words. We look forward to continuing to care for you and your Nissan Altima for many more years to come!
by 2019 NISSAN SENTRA S/SV/SR/SL Owner on 06/18/2026Verified Service
After picking up my vehicle I noticed that there was a cable like piece hanging down and panel wasn't properly put back the way it should be. Technician moved my lotion from between the seats and put in passenger seat and it leaked all over my seat. Seemed like the work was very rushed. Wasn't happy with service.
by George Krotonsky on 06/19/2026
We are disappointed to hear about your recent experience and the concerns shared regarding the cable and of course your lotion. We strive to provide thorough services and ensure all vehicles are properly completed. We appreciate you taking the time to share your feedback, as it helps us continue to review and improve our overall customer experience. Please contact George Krotonsky, our Service Manager, at 623-792-2703 to further discuss your vehicle and arrange a cleaning for the lotion.
by 2022 NISSAN ALTIMA SV Owner on 06/06/2026Verified Service
They told me I needed to have a brake fluid flush and the air filter replaced and the in-cabin filter replaced.all of which I already had done on the previous visit only 6 months ago. They were trying to make me pay for services that I didn't need. I only drove 3,332 miles since the last service on my car.
by Midway Nissan on 06/09/2026
We are disappointed to hear about your recent experience and the concerns shared regarding the recommended maintenance services. We strive to provide honest, accurate inspections and ensure all service recommendations are appropriate based on the condition and history of the vehicle. We appreciate you taking the time to share your feedback, as it helps us continue to review and improve our overall service experience. Please contact George Krotonsky, our Service Manager, at 623-792-2703.
by 2020 NISSAN ROGUE S/SL/SV Owner on 05/03/2026Verified Service
Victor is awesome!
What I don't like about this service department, is being lied to about things needing to be fixed/replaced, just to have someone else tell me that is incorrect and those things are just fine. This has happened here in the past, therefore, I am skeptical of recommended service from you.
by Midway Nissan on 05/07/2026
We are overjoyed to hear that Victor provided you with excellent service! It's wonderful to know that his dedication made a positive impact on your experience.
We understand your concerns about receiving inconsistent information regarding service recommendations in the past. Your trust is incredibly important to us, and we recognize how frustrating it can be when you receive conflicting advice about your vehicle's needs. We value your honest feedback as it helps us identify areas where we can improve our communication and ensure all our team members are providing accurate assessments.
We're committed to earning back your confidence in our service recommendations through transparent communication and reliable expertise. Your experience matters to us, and we want to make sure every visit to our service department meets the high standards you deserve.
by 2025 NISSAN ROGUE SL Owner on 03/29/2026Verified Service
Wanted to have windshield wipers changed. They took them off only to discover they only have the drivers side. What the heck is that? How else was the service if they were going to charge for two wipers and only had one. Did they rotate tires or really changed the oil? I am very disappointed in the service
by Midway Nissan on 04/07/2026
Thank you for bringing this to our attention. We understand your frustration. We recognize that having the right parts available is essential for providing thorough service, and we appreciate you taking the time to share your feedback. Please reach out to George Krotonsky, our Service Manager, at 623-792-2703 so we can discuss your experience and work to address your concerns properly.
by 2015 NISSAN ALTIMA 2.5/S/SV/SL Owner on 03/24/2026Verified Service
It was wonderful service experience with the service agents and the manager there. All my concerns were taken care with crisp details on the 20 point inspection and recommendations without pressurizing to go for any service, rather giving me to decide.
Thank you Midway Nissan.
by Midway Nissan on 03/31/2026
We are delighted to hear about your positive experience with our service team and management. Your feedback regarding the thorough 20-point inspection process and the detailed recommendations you received truly means a lot to us. We're especially pleased that our approach allowed you to make informed decisions about your vehicle's care without any pressure. It's wonderful to know that all your concerns were addressed with the attention to detail you deserved. Your satisfaction with the service experience reflects our commitment to providing exceptional care for every customer who visits us.
by 2025 NISSAN KICKS SR Owner on 03/15/2026Verified Service
I'm always happy to come have my car serviced at Midway Nissan. I really appreciate my Service Advisor, Tim Roberts! He's always honest, has always went above and beyond for me, for the past 16 years. He's the only reason i being my vehicles to Midway Nissan. Thank you for everything, Tim!
by Midway Nissan on 03/20/2026
Thank you for taking the time to share your wonderful experience with us. It means so much to hear that you consistently feel happy when bringing your vehicle in for service. Your loyalty over the past 16 years speaks volumes, and we truly value the trust you have placed in our team. We are fortunate to have dedicated service professionals who demonstrate honesty and consistently go the extra mile for our customers. Your recognition of exceptional service is deeply appreciated, and we look forward to continuing to provide you with the outstanding care you deserve for many more years to come.
by 2016 NISSAN SENTRA S/SV/SR/SL Owner on 01/27/2026Verified Service
Said my car battery was perfectly fine and then had the car battery die a week later. They had a 90 day road side assistance program that they said they didn't know how to help me set up. Changed bulbs of front headlights and they are dim and look old.
by GEORGE K. on 01/28/2026
Hello! We did check your battery and it tested good, photo was attached. We also recommended servicing your battery, there was major corrosion. We shared a video with you, but you declined. We have no record of changing any light bulbs here. Thanks.
by J M. on 01/21/2026Verified Service
The online appointment scheduling was easy and the service advisor in training was very professional. The time he stated it would take for my car to be serviced was exact right down to the minute. I will say that the car wash could use some improving but that's not what I took it there for. Overall, it was great and I will be taking it back for the life of the car.
by Midway Nissan on 01/23/2026
Thank you for the positive feedback! We're thrilled our online scheduling was easy and our service advisor in training was so professional and accurate with timing. We appreciate your feedback about the car wash - it helps us improve. We're honored you had a great experience and look forward to serving you for the life of your vehicle.
by 2024 NISSAN VERSA SV Owner on 11/21/2025Verified Service
So we went there with issues that we're having and then the guy said that the other place is trying to sell us on something that we didn't need it was something that we need to get fixed and it's sad because we can't even take it to the dealership to get it fixed we have to take it elsewhere your people are incompetent
by Midway Nissan on 12/04/2025
Thank you for sharing your concerns about your recent service experience. We understand your frustration. The experience you've described falls short of the reliable and trustworthy service we strive to provide. Please contact George Krotonsky, our Service Manager, at 623-792-2703 so we can discuss your situation and work toward a resolution.
by 2011 NISSAN VERSA S/SL Owner on 11/15/2025Verified Service
It is sad to say that the service has changed from what it used to be. I used to be able to trust taking my car there. Lately, I have to be cautious with the assessments I have been getting from there lately. Makes me uncomfortable to use them anymore.
by Midway Nissan on 11/25/2025
Your feedback is invaluable to us and we understand your concerns. We recognize how important trust is when it comes to vehicle maintenance, and we want you to feel completely confident in the care your vehicle receives. Your comfort and peace of mind matter greatly to us, and we take your observations seriously. We would appreciate the opportunity to discuss your recent experiences and work toward rebuilding the reliable service relationship you once valued. Please contact George Krotonsky, our Service Manager, at 623-792-2703 so we can address your concerns directly and ensure your future visits meet the high standards that we strive to provide.
by 2022 NISSAN ALTIMA SR Owner on 11/04/2025Verified Service
Very friendly and had a nice waiting area to wait while my car was being serviced. I got updates with photos and a video of work being performed, and recommended options I could consider. Was considerate of my time, and nothing was pushed to purchase or have done as well, just recommended as being needed.
by Midway Nissan on 11/11/2025
Thank you for your review! We are delighted to hear about your positive experience with our service team. It's wonderful that you found our staff to be welcoming and that our comfortable waiting area made your visit more pleasant. We're especially pleased that you appreciated receiving detailed updates, including photos and video documentation of the work being performed on your vehicle. Your feedback about our team being respectful of your time and providing helpful recommendations without any pressure means a great deal to us. We strive to ensure every customer feels valued and informed throughout their service experience. Thank you for choosing Midway Nissan for your service needs.
by 2013 NISSAN ALTIMA 2.5/S/SV/SL Owner on 11/02/2025Verified Service
I have been taking my car there for 12 years, so it's obviously excellent. Easy to make appointments. The service advisor keeps me informed of any issues if there is one. Also will set up a ride to and from there business if needed. I wouldn't take my Nissan anywhere else.
by Midway Nissan on 11/07/2025
Thank you for your review and for being such a loyal customer for over a decade. Your continued trust in our service team means everything to us. We are delighted that scheduling appointments has been convenient for you and that our service advisors have kept you well-informed throughout the process. It's wonderful to know that our transportation assistance has been helpful when you've needed it. Your dedication to bringing your vehicle to Midway Nissan for twelve years is the highest compliment we could receive, and we look forward to continuing to provide you with excellent service for many years to come.
by 2019 RAM 1500 CLASSIC SLT/LONESTAR Owner on 10/31/2025Verified Service
ALL the people at your dealership are very courteous and treat the customers as if they are very important, and they take the time necessary to help the customer. It is a visit that I look forward to
John Frishcosy.
by Midway Nissan on 11/05/2025
We are ecstatic to hear about your wonderful experience with our team! Your kind words about the courteous treatment you received truly mean the world to us. We understand how important it is to feel valued as a customer, and we are delighted that our staff took the necessary time to assist you properly. Knowing that you look forward to visiting speaks volumes about the positive atmosphere our team has created. Thank you for taking the time to share this feedback - it motivates us to continue providing the exceptional service that makes every visit a pleasant one.
by June R. on 10/31/2025Verified Shopper
Unfortunately the vehicle I wanted was sold before I got their. They had me test drive a vehicle that was way over my budget and the young sales person knew nothing about the asking price. When we went back into the office the manager came out, remembered me and told me he had nothing in my price range. My price range is only about $4000. So vehicles are hard to come by. I would consider going back if they find something for me.
by Midway Nissan on 11/05/2025
Thank you for your honesty about your recent visit, and we are sorry to hear about your disappointment. We appreciate that you took the time to test drive another option, even though it exceeded your budget range. Finding quality vehicles within a specific price range can certainly be challenging in today's market. We're glad to hear that our manager remembered you and was straightforward about our current inventory. Your willingness to consider returning if we find something suitable within your budget means a great deal to us. We value customers like you who understand the realities of vehicle availability while remaining open to future opportunities.
by Pam H. on 10/18/2026Verified Service
They were able to help quickly. Service rep was great. They actually had EV technicians where as my normal dealership did not.
by Midway Nissan on 10/20/2026
Thank you for your review, Pam! We are glad we could get you taken care of quickly and that our team made the experience a smooth one. It's great to hear that having EV-certified technicians on staff made a real difference for you. We hope to see you again whenever you need us!
by 2024 NISSAN ALTIMA SR Owner on 10/06/2026Verified Service
I did not have an appointment, but they got me in and out with no problems. Price was fair and Steve was friendly and professional
by Midway Nissan on 10/08/2026
Thank you for taking the time to share your experience with us. We are glad we were able to get you taken care of quickly, even without an appointment. It is great to hear that Steve made the visit a smooth and pleasant one. We look forward to seeing you again at Midway Nissan!
by 2025 NISSAN FRONTIER S/SV/PRO-X/SL Owner on 09/15/2026Verified Service
Honest, efficient & quality work. Communication on progress while waiting was great. No up sale was refreshing. We will be back
by Midway Nissan on 09/18/2026
Thank you for sharing your experience with us. Honest communication, quality work, and a no-pressure approach are things we take seriously, so it means a lot to hear that those things stood out during your visit. We look forward to seeing you again next time.
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Service Information
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11,031 Customer Favorites
Customers who favorite a shop get free open recall alerts, service reminders, vehicle service history, & more!
Top Services Performed
Based on CARFAX Service History, Midway Nissan specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Midway Nissan specializes in these makes, in addition to many others.
What do verified customers think about Midway Nissan in Phoenix, AZ?
Verified customers who visit Midway Nissan in Phoenix, AZ rate this business 4.5 out of 5 stars, with 1,249 reviews. 11,031 customers favorited this location.
How can I contact Midway Nissan in Phoenix, AZ?
To reach the sales team at Midway Nissan in Phoenix, AZ, call (833) 912-1891. To reach the service department, call (877) 762-5290
How can I schedule a service appointment with Midway Nissan in Phoenix, AZ?
