by 2023 NISSAN ROGUE SL Owner on 09/08/2026Verified Service
It was for a 'RECALL' and they couldn't figure out how to fix it so we had to bring the vehicle back a week later for them to fix it!
by Midway Nissan on 09/16/2026
We are disappointed to hear that your recall service required an additional visit to complete. We understand the importance of completing recall repairs as efficiently as possible and minimizing the need for customers to make multiple trips to the dealership. Please contact George Krotonsky, our Service Manager, at 623-792-2703 so we can review your concerns and discuss this further.
by 2016 NISSAN VERSA NO S/SPLUS/SV/SR/SL Owner on 08/28/2026Verified Service
Previously we got the front end control arms taken care of.
This time maintenance oil change and reattach the front spoiler under the car...
by Midway Nissan on 09/08/2026
Thank you for your review and for continuing to bring your vehicle to us for service. It is great to hear that both the control arm work from your previous visit and this visit's oil change and spoiler repair met your needs. We look forward to seeing you again whenever your Versa is ready for its next service.
by 2019 NISSAN ROGUE S/SV Owner on 08/10/2026Verified Service
Midway Nissan's parts pricing seemed a little high, and the labor cost was almost the same as the parts cost. I wish the overall pricing had been a little more reasonable and competitive.
by Midway Nissan on 08/17/2026
We value your input and appreciate you taking the time to share your feelings about our pricing. It is always our goal to provide fair and competitive pricing, and we take feedback like yours seriously. We would like the opportunity to learn more about your experience and discuss your concerns in greater detail. Please reach out to George Krotonsky, our Service Manager, at 623-792-2703 so we can discuss this further.
by 2026 NISSAN ROGUE PLATINUM Owner on 07/17/2026Verified Service
The service today was a reapplication of ZaKtec protectant. No problems, service and time it took were as as expected; even a little faster than expected.
by Midway Nissan on 07/21/2026
We are glad to hear your ZaKtec protectant reapplication went smoothly and that the service was completed even ahead of schedule. That is exactly the kind of experience we aim to provide every time. Thank you for sharing your feedback and for choosing Midway Nissan for your vehicle's care.
by 2014 NISSAN VERSA S/S PLUS/SV/SL Owner on 07/10/2026Verified Service
I like the fact that I can pay overtime and Midway Nissan get everything done promptly I would tell everybody to go to Midway Nissan to get their work done so they can get a good job done the the car drives great thank you very much
by Midway Nissan on 07/15/2026
Thank you so much for the kind words! We're thrilled your vehicle is driving great and that you had a positive experience with us. We truly appreciate your recommendation and look forward to taking care of you for years to come!
by 2024 NISSAN FRONTIER S/SV Owner on 07/05/2026Verified Service
I've been to a lot of different ser
vices and always had a lot of concerns. I don't feel that way with Nissan..I wait confidently and trust Nissan with my truck.
by Midway Nissan on 07/09/2026
We are elated to hear that you feel confident and at ease when bringing your truck to us for service. Trust is something we take genuinely seriously, and knowing that you've found that here after experiences elsewhere that left you with concerns means a great deal to our team. We look forward to continuing to take care of you and your Frontier for many miles to come.
by 2019 NISSAN MURANO S/SL/SV/PLATINUM Owner on 06/21/2026Verified Service
Everything about my service was a good service and I appreciate the service rep Victor. He's a awesome service rep.
by Midway Nissan on 06/22/2026
Thank you for taking the time to share your experience with us! We are so glad to hear that your service visit went smoothly and that everything met your expectations. It means a great deal to know you felt well taken care of from start to finish.
We will be sure to pass along your kind words to Victor. It is always wonderful to hear when a team member goes above and beyond to make a customer feel valued. We look forward to seeing you again at Midway Nissan!
by 2024 NISSAN ALTIMA SR Owner on 06/19/2026Verified Service
The service was done on a timely manner, and the advisor was friendly and very helpful. He gave me recommendations for keeping my vehicle in the best condition possible.
by Midway Nissan on 06/22/2026
We are thrilled to hear that your service experience was a positive one! Timely service and helpful guidance make all the difference, and it is great to know that your advisor took the time to provide recommendations to keep your 2024 Nissan Altima SR running at its best.
Thank you for taking the time to share your feedback. We look forward to continuing to provide you with the same level of care and service on your next visit to Midway Nissan!
by 2026 NISSAN KICKS SR Shopper on 06/17/2026Verified Purchase
I told them what I wanted and to call me back when they had the numbers finished while I went back to work. Picked it up at the end of the day, didn't have to sit there all day and play finance games. Order, thank you drive thru to the pick up window
by Midway Nissan on 06/19/2026
Thank you for sharing this experience! We are so glad that the process worked smoothly for you and that you were able to get back to your day without missing a beat. That kind of efficient, no-hassle experience is exactly what we strive to provide for every customer who walks through our doors.
We appreciate you taking the time to leave this feedback, and we hope you are absolutely loving your new 2026 Nissan Kicks SR. We look forward to being here for you whenever you need us down the road!
by 2024 NISSAN VERSA S Owner on 06/16/2026Verified Service
Chris Green was my service advisor and was excellent. He didn't try to upsell me on any services and I was in and out quickly.
by Midway Nissan on 06/19/2026
We are delighted to hear about your recent experience with us! It is wonderful to know that Chris provided you with straightforward, efficient service and made the process smooth from start to finish. That kind of honest, no-pressure approach is exactly what we strive to offer every customer who walks through our doors.
Thank you for taking the time to share your feedback. We will be sure to pass along your kind words to Chris, and we look forward to serving you again in the future!
by 2018 NISSAN MAXIMA 3.5S/SV/SL/SR/PLAT Owner on 06/05/2026Verified Service
I told my car there told them what was wrong. They had my car for over 5 hours and couldn't figure out it was a dirty8air filter.
by Midway Nissan on 06/09/2026
We are disappointed to hear about your recent experience and the concerns shared regarding the diagnostic process and service timeline. We strive to provide efficient, accurate inspections and clear communication throughout every visit. We appreciate you taking the time to share your feedback, as it helps us continue to review and improve our overall service experience. Please contact George Krotonsky, our Service Manager, at 623-792-2703.
by 2022 NISSAN ALTIMA SL Owner on 05/30/2026Verified Service
This is the best service department in Phoenix, Tim Roberts was the best I ever had for over 20 years, and now James and STEVE and George are carrying on the same tradition, this is a great service center
by Midway Nissan on 06/03/2026
Thank you for sharing such wonderful feedback about our service department. We are truly pleased to hear that Tim Roberts provided you with exceptional service over the years, and that James, Steve, and George have continued to deliver the same outstanding experience you've come to expect.
Your recognition of our team's dedication means everything to us at Midway Nissan. We take great pride in maintaining consistent, high-quality service for our valued customers like yourself, and knowing that we've earned your trust over more than 20 years is incredibly rewarding. We're honored to be your choice for automotive service in Phoenix.
by 2020 NISSAN ROGUE SPORT S/SV/SL Owner on 05/26/2026Verified Service
Always pleasant in the shop, the only thing I did not like was an hour and a half wait time turned into a 3-hour wait time.
by Midway Nissan on 06/01/2026
Thank you for taking the time to share your experience with us. We truly appreciate your kind words about our team in the shop and are glad to hear that you found them pleasant to work with.
We understand your frustration regarding the extended wait time, as we know how valuable your time is. While we strive to provide accurate time estimates, we recognize that service requirements can sometimes be more complex than initially anticipated. Your feedback helps us continue to improve our scheduling and communication processes to better serve our customers.
by 2019 NISSAN ROGUE S/SV Owner on 05/14/2026Verified Service
They forgot tire rotation but after calling they did it without any issues, had a great experience with them. Thank you all.
by Midway Nissan on 05/20/2026
Thank you for your wonderful feedback! We appreciate your patience when the tire rotation was initially missed, and we're glad our team quickly took care of it when you called. Your understanding means everything to us, and we're grateful for the opportunity to make things right!
by 2019 NISSAN ALTIMA SR Owner on 05/10/2026Verified Service
Still getting "low windshield fluid warning light" after two requests to have it looked at. Hoping to have resolved on next visit.
by Midway Nissan on 05/13/2026
Your review is appreciated and we understand your concern about the persistent windshield fluid warning light. We recognize that having the same issue continue after multiple service visits can be frustrating. Your feedback helps us identify areas where we can improve our diagnostic process and ensure complete resolution of concerns. We value your patience as we work to properly address this warning light issue during your upcoming service appointment.
by 2026 NISSAN ROGUE PLATINUM Owner on 05/04/2026Verified Service
First oil change for our new Rogue.
Always a great experience at Midway Nissan. The service department is excellent as is my service advisor.
by Midway Nissan on 05/07/2026
We are honored to hear about your positive experience with your new Rogue's first oil change. It's wonderful that our service department continues to meet your expectations and that your service advisor provides the excellent care you deserve. Thank you for choosing Midway Nissan and for taking the time to share your experience. We look forward to serving you and your vehicle for many years to come.
by 2025 NISSAN ROGUE SV/ROCK CREEK Owner on 04/25/2026Verified Service
Excellent customer service. Great attention is paid to the vehicle, along with the provision of a detailed report on its condition and specific maintenance needs
by Midway Nissan on 04/29/2026
Thank you for recognizing our thorough vehicle care and detailed reporting! We take pride in providing comprehensive assessments and clear communication. Your feedback reinforces our commitment to exceptional service.
by 2025 NISSAN FRONTIER S/SV/PRO-X/SL Owner on 04/19/2026Verified Service
Excellent customer service from all employees I had contact with. My service advisor listened & found a fix for my problem. I wouldn't hesitate going back. He did exactly what he said he would do no surprises.
by Midway Nissan on 04/23/2026
We are delighted to hear about your positive experience with our team. It's wonderful that our service advisor took the time to listen carefully and successfully resolved your concern.
by 2021 NISSAN FRONTIER S/SV/PRO-4X Owner on 04/14/2026Verified Service
I like the way Nissan Service Department hwlp customers understand the services that your vehicle needs and what is important.
by Midway Nissan on 04/16/2026
Thank you immensely for taking the time to share your positive experience with our service department. We truly value hearing that our team effectively helps customers understand their vehicle's service needs and prioritizes what matters most for their safety and reliability.
by 2023 NISSAN ROGUE SL Owner on 04/02/2026Verified Service
My experience with Midway Nissan was great. The customer service is always great. Steve is friendly and easy to talk to.
by Midway Nissan on 04/07/2026
We are elated to hear about your wonderful experience with our team. Your feedback about our excellent customer service truly means the world to us. We're thrilled that you found our staff to be welcoming and approachable during your visit. It's fantastic to know that the friendly atmosphere and easy communication made such a positive impression. We genuinely appreciate you taking the time to share your experience and look forward to continuing to serve you with the same level of care and professionalism.
