by 2023 MERCEDES-BENZ GLB 250 4MATIC Owner on 09/28/2025Verified Service
Frustrating experience. Our first car shut down. It took more than a month for Carmax to let us know that it cannot be fixed. We ended up with another car. So far, it works.
by owner on 09/28/2025
Hello. I would like to learn more about your recent car-buying experience with our Sales Team and the star rating you have provided. We pride ourselves on the high-quality standards we maintain here at Mercedes-Benz of Chantilly, and I would appreciate the opportunity to speak with you about your feedback. Could you please email your preferred contact information to me? Thank you, Prince Addy, General Manager, Mercedes-Benz of Chantilly, paddy@penskeautomotive.com
by Chii A. on 09/23/2025Verified Purchase
Excellent experience. Daniel our sales manager and the financial guy - can't remember his name now, from Mauritius I believe - we're really helpful and walked us through the entire process thoroughly.
by owner on 09/23/2025
We're pleased to know that our team at Mercedes-Benz of Chantilly made your experience enjoyable. Wishing you all the best with your new vehicle.
by Abdul A. on 08/31/2025Verified Service
I had a very pleasant experience with Mercedes Benz of Chantilly. The service staff are truly professional and extremely helpful.
by owner on 09/01/2025
We're glad to know our team's professionalism and helpfulness made your visit pleasant. Thank you for choosing Mercedes-Benz of Chantilly.
by 2022 MERCEDES-BENZ SPRINTER 2500 Owner on 08/31/2025Verified Service
Thank you for sharing your positive experience with Mercedes-Benz of Chantilly. We're glad to meet your expectations and support the process smoothly.
by 2021 MERCEDES-BENZ GLA 35 AMG Shopper on 08/23/2025Verified Purchase
Amazing customer service from the financial advisor Art! He spent time with me and assist in finding good financing option for my lease buyout.
by owner on 08/24/2025
We're glad our team could help you with a suitable financing option at Mercedes-Benz of Chantilly. Thank you for sharing your experience.
by 2017 MERCEDES-BENZ GLS 450 4MATIC Owner on 08/16/2025Verified Service
These guys are 5 stars 100% of the time. That is why I always being my GLS here and do not even shop around.
by owner on 08/16/2025
Thanks for making us your go-to for your GLS needs at Mercedes-Benz of Chantilly. We appreciate your trust and confidence in our service.
by 2025 MERCEDES-BENZ GLC 300 4MATIC Owner on 08/15/2025Verified Service
The staff at Mercedes Benz of Chantilly are very Professional and treated me with respect and kindness. They made it possible for me to get back to work on time after I dropped off my car. Adam was very polite.
by owner on 08/15/2025
We're pleased our team provided you with professional service and accommodated your schedule. Your kind feedback means a lot to us at Mercedes-Benz of Chantilly. Wishing you smooth drives ahead.
by 2022 MERCEDES-BENZ C300 4 MATIC Owner on 08/06/2025Verified Service
Always a good experience with Mr. Johnson. He gets me in and out and the service on my vehicle is always superb.
by owner on 08/06/2025
We appreciate your kind words and are glad to hear about your positive experience with our team at Mercedes-Benz of Chantilly. Thank you for choosing us for your vehicle's service needs.
by James P. on 08/03/2025Verified Service
Professional and accurate answers to prework questions, to include speaking with a technician to verify information. Courteous interaction and updates.
by owner on 08/03/2025
Thank you for sharing your positive experience with us at Mercedes-Benz of Chantilly. We're glad our team was able to provide the information and updates you needed.
by Art S. on 07/29/2025Verified Service
great service great attention to detail highly recommend dropped off our car I Was immediately contacted by Milton and explained all failures i received a car wash and vacuum and they updated my expired VA safety since it was already there
by owner on 07/30/2025
Thank you for your high recommendation. We're glad our team could provide the detailed service and timely communication you needed with your Mercedez-Benz. We hope to assist you again in the future at Mercedes-Benz of Chantilly.
by 2023 PORSCHE PANAMERA BASE/PLATINUM ED Shopper on 07/29/2025Verified Purchase
Sodik and the sales manager, Freddie, were excellent to work with! David in financing was also wonderful.
by owner on 07/29/2025
Thank you for sharing your positive experience with our team at Mercedes-Benz of Chantilly. Wish you many great journeys in your new vehicle.
by 2020 MERCEDES-BENZ GLC 300 4MATIC Owner on 07/29/2025Verified Service
Professional and friendly staff. The work was completed in a timely manner.
I would recommend this location for Mercedes-Benz service.
by owner on 07/29/2025
We appreciate your recommendation and are glad to hear about your positive service experience at Mercedes-Benz of Chantilly. Thank you for choosing us.
by 2025 MERCEDES-BENZ GLC 300 4MATIC Shopper on 07/28/2025Verified Purchase
Sales staff was excellent and they were very professional. Mr Hamid took us on multiple test rides until we found the perfect automobile. Never pushy and totally pleasant experience.
by owner on 07/29/2025
Thank you for sharing your positive experience with us at Mercedes-Benz of Chantilly. We're pleased our team provided such a professional and pleasant visit.
by 2003 MERCEDES-BENZ E55 AMG Owner on 06/22/2025Verified Service
The timetable presented was no where near what was quoted, after many missed time frames i was simply presented with a need for additional money just for diagnosis and time.. when i git my car back it was in need of putting things vack together....terrible service
by owner on 06/22/2025
Hello. I appreciate you taking the time to share your feedback regarding your recent visit here at Mercedes-Benz of Chantilly and would like the opportunity to discuss your experience with our Service Department about the cost associated with the diagnostics of your vehicle and the condition in which you received your vehicle, as well as the wait time that you encountered. Can you please send your contact information to me? I look forward to hearing from you. Thank you, Prince Addy, General Manager, Mercedes-Benz of Chantilly, paddy@penskeautomotive.com
by 2014 MERCEDES-BENZ GLK350 4MATIC Owner on 06/02/2025Verified Service
Every time I visit this location for service, I have a pleasant experience. Professional and polite staff members, knowledgeable service advisors who provide sufficient service in a timely manner. I would definitely recommend this shop but please keep in mind, their stellar service keeps them busy. If you have something that is considered a "walk-in" service, get there early to get out early!
by Mercedes-Benz of Chantilly on 06/02/2025
Thank you for recommending Mercedes-Benz of Chantilly. We appreciate your insights and are glad to hear about your positive experiences with our team.
by 2021 MERCEDES-BENZ GLS 450 4MATIC Owner on 05/15/2025Verified Service
When the appointment was made, an option to have a free trade-in quote for my car was offered. The quote was supposed to be done while the car was being serviced, but when I picked up my car, nobody knew anything about this quote offer. I didn't want to waste any more time so I left.
by Mercedes-Benz of Chantilly on 05/16/2025
Hello, thank you for bringing this to my attention. I would like the chance to speak with you to learn more about your review. Can you please email me with your preferred contact information? I appreciate your time! - Best, Prince Addy, General Manager, Mercedes-Benz of Chantilly, paddy@penskeautomotive.com
by 2018 MERCEDES-BENZ GLA250 4MATIC Owner on 05/08/2025Verified Service
I was not pleasantly surprised when arrived and told I was scheduled for a 60,000 mile instead of a regular A check (oil change). My car had 56,000 miles on the odometer. That's $1600 versus $400. To add to that it was recommended another $500 in work.
by Mercedes-Benz of Chantilly on 05/09/2025
Hello. Your feedback is important to us here at Mercedes-Benz of Chantilly. I would appreciate the opportunity to speak with you to address your feedback about your experience with our Service Department regarding the scheduled maintenance of your vehicle, the associated cost, as well as the suggested repairs for your vehicle. Please email me with your preferred contact information. Thank you, Prince Addy, General Manager, Mercedes-Benz of Chantilly, paddy@penskeautomotive.com
by 2021 MERCEDES-BENZ SPRINTER 2500 Owner on 03/22/2025Verified Service
The service was comprehensive and complete! Nicely done. I really noticed a difference in the performance right away. My fuel consumption is more efficient and engine pickup is better. I love my truck again!! Nick Huff my service consultant is great. He is always very helpful through the whole process. He is a real asset to me and my MB experience !!! Well done Nick thank you. Jud Hallman.
by Mercedes-Benz of Chantilly on 03/22/2025
Thank you for sharing your experience with Mercedes-Benz of Chantilly. We're glad to hear that you're happy with the service and your truck's performance improvements. Our team certainly values customers like you.
by 2013 MERCEDES-BENZ C300 4 MATIC Owner on 01/22/2025Verified Service
The service was awful. It took two weeks for the battery to be replaced un my car. Sandhu, a tech advisor, did not provide me with updates via text, phone, or email. I had to call several times for status. Charge for battery ridiculous, close to $700.
by Mercedes-Benz of Chantilly on 01/23/2025
Hello. Your feedback is important to us here at Mercedes-Benz of Chantilly. I would appreciate the opportunity to speak with you to address your feedback about your recent experience with our Service Team regarding the subsequent wait time that you encountered for a battery replacement, the cost associated with the repairs, and the quality of communication. Please email me with your preferred contact information. Thank you, Prince Addy, General Manager, Mercedes-Benz of Chantilly, paddy@penskeautomotive.com
by 2025 MERCEDES-BENZ CLE AMG 53 4MATIC Shopper on 12/20/2024Verified Purchase
The 2025 AMG CLE 53 had the features we were looking for -- gasoline engine with mild hybrid assist done correctly. Freddie Hamad helped us to even track the delivery of the car as it sailed across the ocean. All of the paper work was done efficiently and he helped us with our insurance company to make sure we had the proper coverage. I would recommend Mercedes-Benz of Chantilly.
by Mercedes-Benz of Chantilly on 12/21/2024
It's great to hear that you enjoyed your car buying experience for the 2025 AMG CLE 53. At Mercedes-Benz of Chantilly, assisting with details like delivery tracking and insurance matters is our priority. Your recommendation is truly appreciated; take care and enjoy the drive!
