by 2011 MERCEDES-BENZ C300 4 MATIC Owner on 07/13/2026Verified Service
It was awesome minus the lapse in communication for almost 2 weeks and then my back seat was unsnapped and Adam had to snapped it back in.
by owner on 07/22/2026
Hello, we appreciate your feedback. We are glad to know that overall you had an awesome experience, but we would like to discuss your review regarding your communication with our team. Please contact me directly at your earliest convenience. - Best, Prince Addy, General Manager, Mercedes-Benz of Chantilly, paddy@penskeautomotive.com
by 2021 MERCEDES-BENZ GLB 250 4MATIC Owner on 07/13/2026Verified Service
Excellent service Mr. Diaz was my service agent and was pleasant to work with. The service was fast and efficient. I liked that I was able to add an extra request without any hassle or rescheduling.
by owner on 07/13/2026
Thank you for your feedback. We're glad our team provided fast and efficient service. We appreciate you choosing Mercedes-Benz of Chantilly.
by 2021 MERCEDES-BENZ GLC 300 4MATIC Owner on 07/12/2026Verified Service
Adam Anderson my service advisor is the best! Always attentive in meeting my car needs, professional and knowledgeable . Always does a great job in getting me set up with a loaner and back on the road in a timely manner.
by owner on 07/12/2026
Thank you for recognizing our team's professionalism and attentiveness. We appreciate your feedback about the service experience at Mercedes-Benz of Chantilly.
by 2024 MERCEDES-BENZ GLE 450E 4MATIC Owner on 07/12/2026Verified Service
Professional. Communication by link through text. Video updates. Only thing is the new tires were replaced in the front instead of moving the relatively older ones to the front and newer ones at the back
by owner on 07/12/2026
Thank you for your feedback on our service and communication. We understand your concern about the tire replacement and encourage you to contact us directly to discuss this further. We appreciate you choosing Mercedes-Benz of Chantilly.
by 2021 MERCEDES-BENZ GLE 350 4MATIC Owner on 07/01/2026Verified Service
Prompt service, very courteous and friendly and timely. Nice lounge with strong WiFi. Love to go back for every service needs of my MB.
by owner on 07/01/2026
Thank you for recognizing our timely service and comfortable lounge. We appreciate your loyalty to Mercedes-Benz of Chantilly.
by 2022 MERCEDES-BENZ CLA 250 4MATIC Owner on 06/26/2026Verified Service
My advisor Milton Johnson is very professional. Answered all my questions. Every time left message and always call me back less than 15 minutes. I really recommend Mr Johnson.
by owner on 06/27/2026
Thank you for recommending our team at Mercedes-Benz of Chantilly. We appreciate your feedback about the professionalism and responsiveness you experienced.
by 2026 MERCEDES-BENZ GLS 450 4MATIC Shopper on 06/15/2026Verified Purchase
Mr. Carlson was able to find the car I wanted. He was a pleasure to work with. Professional, knowledgeable, and very congenial. It was a pleasant experience all around.
by owner on 06/15/2026
Thank you for sharing your positive experience. We're glad our team was professional and helpful. Mercedes-Benz of Chantilly appreciates your feedback.
by 2016 MERCEDES-BENZ GLE 350 4MATIC Owner on 06/15/2026Verified Service
They got me in, recharged my air and made me happy with my car once again. Service department does not disappoint.
by owner on 06/15/2026
Thank you for your feedback. Mercedes-Benz of Chantilly is glad to hear your service experience met your expectations. We appreciate your business.
by 2024 MERCEDES-BENZ GLC 300 4MATIC Owner on 06/11/2026Verified Service
Excellent customer service from start to finish. Always responsive, professional, and attentive to every detail. Highly recommended .Adriana Rossi
by owner on 06/11/2026
Thank you for recommending Mercedes-Benz of Chantilly. We appreciate your feedback on our service.
by 2011 MERCEDES-BENZ ML 350 4MATIC Owner on 06/10/2026Verified Service
My Service Advisor, Freddy Diaz, was very professional and friendly. The wait time was good and my dirty car was washed.
by owner on 06/11/2026
Thank you for sharing your experience with our team at Mercedes-Benz of Chantilly. We're glad the service and car wash met your expectations.
by 2014 MERCEDES-BENZ C250 Owner on 05/27/2026Verified Service
Service was a B check and a low coolant light. A few days later, I had a coolant leaking from a cracked hose. Tech only topped off coolant and did not assess the problem. When I spoke with the manager, he said this was on me.
by Customer Relations on 05/30/2026
I would appreciate the chance to speak with you again so that we can discuss the quality of service you received during your recent visit. At your own convenience, please email me with your preferred contact information. Thank you, Prince Addy, General Manager, Mercedes-Benz of Chantilly, paddy@penskeautomotive.com
by 2018 MERCEDES-BENZ SLC 43 AMG Owner on 05/17/2026Verified Service
Over all service and timinig &service Manger always trying to sell something, I don't appreciate this tactic
by owner on 05/17/2026
Hello. I appreciate you taking the time to share your feedback regarding your recent visit here at Mercedes-Benz of Chantilly. I would like the opportunity to discuss your experience with our Service Team about the customer care and wait time you encountered. Can you please send your contact information to me? I look forward to hearing from you. Thank you, Prince Addy, General Manager, Mercedes-Benz of Chantilly, paddy@penskeautomotive.com
by 2023 PORSCHE CAYENNE GTS Shopper on 05/10/2026Verified Purchase
The manager welcomed me warmly, and the salesperson made me feel at ease. The transaction was smooth and stress-free.
by owner on 05/10/2026
Thank you for sharing your experience. We're glad our team made you feel comfortable and that the transaction was smooth. We appreciate your feedback at Mercedes-Benz of Chantilly.
by 2016 MERCEDES-BENZ C300 4 MATIC Owner on 05/10/2026Verified Service
Excellent Service. Courteous people. They provided me a video of the inspection done on my car. And recommendations for work needed on my car.
by owner on 05/10/2026
Thank you for recognizing our service and the inspection video. We appreciate your feedback about our team's courtesy and recommendations. Mercedes-Benz of Chantilly values your trust.
by 2020 MERCEDES-BENZ SPRINTER 2500 Owner on 05/09/2026Verified Service
Service was efficient and no surprises. Freddy was as always friendly and helpful. Cost of the services , while high, came in a bit under estimate, so that was a pleasant surprise. I would recommend this MB service center.
by owner on 05/10/2026
Thank you for recommending Mercedes-Benz of Chantilly. We're glad the service was efficient and met your expectations. We appreciate your feedback on pricing as well.
by 2016 MERCEDES-BENZ E 250 BLUETEC 4MATIC Owner on 05/02/2026Verified Service
I liked that I went in for a service and came out with exactly what I wanted with no surprises. The service team was very accommodating and friendly. Good people!
by owner on 05/02/2026
Thank you for sharing your experience. We're glad our service team met your expectations. We appreciate your feedback at Mercedes-Benz of Chantilly.
by 2021 MERCEDES-BENZ S 580 4MATIC Owner on 04/30/2026Verified Service
Excellent service by professionals. Very satisfying to be to go to a service and repair facility that gets the job done fast. I recommend Mercedes Benz of Chantilly for all your automotive needs.
by owner on 04/30/2026
Thank you for recognizing our professional service and quick work. We appreciate your recommendation of Mercedes-Benz of Chantilly. Your satisfaction is important to us.
by 2004 MERCEDES-BENZ SL500 Owner on 04/19/2026Verified Service
Sandhu Karanjit is an outstanding service advisor. Honest, knowledgeable and willing to go the extra mile. Always pleasant greetings from Marion upon entering the service shop. Mark Ahmad is a solid service manager.
by owner on 04/19/2026
Thank you for recognizing our team's efforts. We appreciate your detailed feedback about our service advisors and staff. Mercedes-Benz of Chantilly values your support.
by 2015 MERCEDES-BENZ ML 350 4MATIC Shopper on 04/06/2026Verified Purchase
Easy and straightforward transaction. Made sure vehicle was well serviced, cleaned throughout and well inspected.
by owner on 04/06/2026
Thank you for recognizing our thorough service and smooth transaction. We appreciate your feedback about Mercedes-Benz of Chantilly.
by 2018 MERCEDES-BENZ GLC 300 Owner on 04/02/2026Verified Service
As always Mercedes Benz of Chantilly. has delivered. The service advisors work as a team and are constantly working with your vehicle needs.
by owner on 04/02/2026
Thank you for recognizing our team's effort at Mercedes-Benz of Chantilly. We appreciate your continued trust in us. Your satisfaction is important.
