by 2024 MERCEDES-BENZ GLC 300 4MATIC Owner on 07/24/2026Verified Service
I took my car in for regular service and was somehow talked into a much more expensive option. The car looked beautiful when I got it back however the bright lights no longer work (they were working before the service). I called Mercedes to report this and they never called back :(.
by Emmanuel R. on 07/23/2026Verified Service
Service advisor from Mercedes Benz of Chantilly was so courteous and attentive to the customers needs. Detailed explanation of what needs to be done at my vehicle was outlined one by one. His name is Freddy and highly recommended to look for when you need your Mercedes Benz service!
by owner on 07/24/2026
Thank you for highlighting the service experience at Mercedes-Benz of Chantilly. We appreciate your recommendation and the detailed feedback.
by 2023 MERCEDES-BENZ EQS SUV 450 4MATIC Owner on 07/06/2026Verified Service
MB of Chantilly solved a complex AC problem we had for a couple of months off and on. Just in time for the heat wave / heat dome! Nick is fantastic as a service coordinator. He worked me in and kept me updated. We were going to a different location but switched because we weren't happy with the service and MB of Chantilly is heads and shoulders above others.
by owner on 07/06/2026
Thank you for sharing your experience with our team at Mercedes-Benz of Chantilly. We're glad we could assist with your AC issue and provide service that met your expectations. Your feedback is appreciated.
by 2016 MERCEDES-BENZ GL550 4 MATIC Owner on 06/17/2026Verified Service
Nicholas Hupp was very helpful getting our car back in shape again. Not happy the price of parts (front headlamp and turn signal assembly) but that is not the dealership's fault. Workmanship of all the fixed/maintained item appears to great, so far.
by owner on 06/17/2026
We appreciate your feedback about the service and parts. Thank you for recognizing the quality of our workmanship. Mercedes-Benz of Chantilly values your input.
by 2020 MERCEDES-BENZ GLS 450 4MATIC Owner on 06/11/2026Verified Service
I have had great experiences at this dealership except the last time when the service advisor made some mistakes and was rude to me. However, the service superior solved the problem in a very professional way. Because of the supervisor, I will recommend this facility to my friends and relatives.
by owner on 06/11/2026
Thank you for sharing your experience with our team at Mercedes-Benz of Chantilly. We appreciate your recommendation and are glad the service supervisor was able to assist you professionally. If you have any further concerns, please contact us directly.
by 2020 MERCEDES-BENZ SPRINTER 2500 Owner on 06/05/2026Verified Service
I dropped off my vehicle on Monday morning of 5/11/26 and did not get it back until Wednesday 5/20/26. This is not acceptable. The vehicle sat there for four days before starting work. Better scheduling and updated information should be a standard for any shop.
by owner on 06/06/2026
Hello. Your feedback is important to us here at Mercedes-Benz of Chantilly. I would appreciate the opportunity to speak with you to address your feedback about your experience with our Service Department regarding the wait time you encountered. Please email me with your preferred contact information. Thank you, Prince Addy, General Manager, Mercedes-Benz of Chantilly, paddy@penskeautomotive.com
by 2018 MERCEDES-BENZ GLE COUPE 43 AMG Owner on 05/31/2026Verified Service
My wife and I got a flat tire on Saturday Memorial Day weekend. We called the service center and they stayed open late for us to help us get back on the road because we didn't have a spare tire. Thank you very much Mercedes. My wife says she sticks with Mercedes because of service such as this.
by owner on 06/01/2026
We appreciate you sharing your experience. Our team at Mercedes-Benz of Chantilly is glad we could assist during your tire issue. Thank you for trusting us with your service needs.
by 2019 MERCEDES-BENZ A 220 Owner on 05/25/2026Verified Service
A tad on the expensive side, but my advisor Freddy was friendly, professional, and helpful. I would definitely look for him to help you. The rest of the staff in the service department were also nice. Only reason this isn't 5 star is because of the cost for the service. But my car was returned to me in a reasonable amount of time.
by owner on 05/26/2026
Thank you for sharing your experience with our service team at Mercedes-Benz of Chantilly. We appreciate your feedback about pricing and are glad the service was timely. Please contact us directly if you'd like to discuss your concerns further.
by Kalpana T. on 05/18/2026Verified Service
Did not like the advise from the advisor. Car was making noise and advisor said its normal / ok. I took the car to another dealer and they took care of it really well (its also covered under the extended warranty that I previously purchased) and now there is no noise.
by owner on 05/18/2026
Hello Kalpana. Your feedback is important to us here at Mercedes-Benz of Chantilly. I would appreciate the opportunity to speak with you to address your feedback about your experience with our Service Department regarding a noise coming from your vehicle. Please email me with your preferred contact information. Thank you, Prince Addy, General Manager, Mercedes-Benz of Chantilly, paddy@penskeautomotive.com
by 2020 MERCEDES-BENZ GLB 250 4MATIC Owner on 05/13/2026Verified Service
MBC bent over backwards to make sure my car was fixed quickly and under warranty. It was major work requiring the engine be torn down and the head replaced. Wow, they gave me a loaner without hesitation and kept me appraised of the status of the ongoing work. I am 70 and had a lot of cars in my life most requiring some work but these guys are the best. They have sold me on where to buy my next MB! Thank you so much!
by owner on 05/14/2026
Thank you for sharing your experience with Mercedes-Benz of Chantilly. We're glad our team was able to assist you throughout the repair process. Your feedback is appreciated.
by 2014 MERCEDES-BENZ E 250 BLUETEC 4MATIC Owner on 04/26/2026Verified Service
Had a hard to diagnose and resolve issue with my car. Sandhu and the mechanics went through several possibilities issues and solutions. They did not give up and resolved it, with a number of alternative future services related. They were fantastic. It took a while and the feedback, communications and final results on were a pleasant miracle. Bringing our other car in next month with renewed confidence.
by owner on 04/27/2026
Thank you for sharing your experience. We're glad our team at Mercedes-Benz of Chantilly could assist with your car's issue and restore your confidence. We appreciate your trust in us for your next visit.
by 2015 MERCEDES-BENZ S550 4MATIC Owner on 03/26/2026Verified Service
Sandhu (Service Advisor) is extremely knowledgeable, professional, yet personal. He exceeded my expectations.
Jeff (Tire Specialist) gave me an detailed overview of the best tired for my vehicle. Attentive, Professional & Personal.
Thank you both for a GREAT EXPERIENCE!!
by owner on 03/26/2026
Our team appreciates your recognition of their professionalism and knowledge. Thank you for choosing Mercedes-Benz of Chantilly for your service needs. We value your feedback.
by 2025 MERCEDES-BENZ GLC 350E Shopper on 02/11/2026Verified Purchase
Every part aside from the test drive was frustrating. Text messages were ignored, sales manager was condescending and rude, finance tried to bait and switch the rate, items not delivered with the car required constant followup with no initiative from the dealer to make things to ight.
by owner on 02/12/2026
Hello. Your feedback is important to us here at Mercedes-Benz of Chantilly. I would appreciate the opportunity to speak with you to address your feedback about your recent car-buying experience with our Sales Team regarding customer care and the after-sales support you have encountered. Please email me with your preferred contact information. Thank you, Prince Addy, General Manager, Mercedes-Benz of Chantilly, paddy@penskeautomotive.com
by 2021 MERCEDES-BENZ S 580 4MATIC Owner on 02/01/2026Verified Service
Service at the Chantilly Mercedes Benz dealership is outstanding. The service BC was completed in less than a day. Great experience from the time I delivered the car to them, getting a loaner car and then keeping me apprised of service and maintenance on my car.
by owner on 02/01/2026
We appreciate you sharing your experience with our service team at Mercedes-Benz of Chantilly. It's good to know the service process was smooth and timely for you. Thank you for choosing us for your vehicle maintenance needs.
by 2019 MERCEDES-BENZ GLC 43 4MATIC AMG Owner on 11/16/2025Verified Service
I am not sure I will ever return to MB of Chantilly. I drove away in a loaner car with a slashed front passenger tire that was showing the cords of the tire. Dangerous! The estimate to repair my vehicle was outrageous. I took it to a local garage close to where I live for a quarter of the price. Runs like a dream now. My current GLC is the 2nd car I purchased from MB Chantilly. Your greediness is starting to show. Thank you.
by owner on 11/16/2025
Hello. Your feedback is important to us here at Mercedes-Benz of Chantilly. I would appreciate the opportunity to speak with you to address your feedback about your experience with our Service Department regarding the condition of the tire on the loaner vehicle you received. Please email me with your preferred contact information. Thank you, Prince Addy, General Manager, Mercedes-Benz of Chantilly, paddy@penskeautomotive.com
by 2022 MERCEDES-BENZ CLS 450 4MATIC Owner on 10/27/2025Verified Service
Carfax has the wrong mileage for my 2022 CLS 450 Mercedes Benz !!
The verified mileage at the sale of the car was from the Carfax vehicle history report given to me at the time of sale. The carfax report stated 24,150 miles NOT 42000 miles !!!!
my car now reads 25,00 miles after a few weeks of driving.
PLEASE correct this error.
Thank you.
Carmen Williams
by owner on 10/28/2025
Hello. Your feedback is important to us here at Mercedes-Benz of Chantilly. I would appreciate the opportunity to speak with you to address your feedback about your recent car-buying experience with our Sales Team regarding the details of the CarFax report for your vehicle. Please email me with your preferred contact information. Thank you, Prince Addy, General Manager, Mercedes-Benz of Chantilly, paddy@penskeautomotive.com
by Art S. on 09/26/2025Verified Service
Highly recommend Milton in the service dept. went above and beyond to help finished up car repairs correct on time with zero problems we really enjoy the direct open line of clear communication and vids of problems they fixed if i could give higher rate we would great job Mercedes of Chantilly
by owner on 09/27/2025
Thank you for the kind words. We're pleased to hear that our team provided excellent service and clear communication.
by 2025 BMW X7 XDRIVE40I Shopper on 09/03/2025Verified Purchase
What a wonderful, and fun experience. Probably the best for my wife and I in buying a new car ever! All because of Sung! The best car salesman I ever had! He was pleasant, funny, knowledgeable, caring, and patient with us. No pushy salesman here, just friendly and honest! Mercedes of Chantilly you are lucky to have him! Thank you again Sung Choe, we will definitely come back for our next car!
by owner on 09/03/2025
We're glad you and your wife had a positive experience with our team at Mercedes-Benz of Chantilly. It's wonderful to know their approach made such an impact on your car-buying journey. We appreciate your kind words and look forward to serving you again in the future.
by 2020 MERCEDES-BENZ C300 4 MATIC Owner on 07/24/2026Verified Service
Very satisfied with the service and help provided on this visit. Milton answered all our questions with care and competence. Thanks!
by owner on 07/25/2026
Thank you for your positive feedback. We appreciate you recognizing our team's effort at Mercedes-Benz of Chantilly.
by 2025 MERCEDES-BENZ GLE 580 4MATIC Owner on 07/19/2026Verified Service
Mercedes technician overfilled the oil and emergency warning light came on! This was the first oil change!
by owner on 07/19/2026
Hello. Your feedback is important to us here at Mercedes-Benz of Chantilly. I would appreciate the opportunity to speak with you to address your feedback about your experience with our Service Department regarding the level of attention your vehicle received during an oil change. Please email me with your preferred contact information. Thank you, Prince Addy, General Manager, Mercedes-Benz of Chantilly, paddy@penskeautomotive.com
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13,277 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Mercedes-Benz of Chantilly specializes in these services, in addition to many others.
Auto Maintenance
Battery Service
Brake Service
Check Engine Light Diagnosis
Electrical Repair
Emissions Inspection
Engine Service & Repair
Exhaust
Full Service Auto Repair
Mechanical Repair
Muffler Repair
Oil Change
Safety Inspection
Steering & Suspension
Tire Service & Repair
Transmission Service & Repair
Wheel Alignment
Top Makes Serviced
Based on CARFAX Service History, Mercedes-Benz of Chantilly specializes in these makes, in addition to many others.
What do verified customers think about Mercedes-Benz of Chantilly in Chantilly, VA?
Verified customers who visit Mercedes-Benz of Chantilly in Chantilly, VA rate this business 4.5 out of 5 stars, with 846 reviews. 13,277 customers favorited this location.
How can I contact Mercedes-Benz of Chantilly in Chantilly, VA?
To reach the sales team at Mercedes-Benz of Chantilly in Chantilly, VA, call (703) 956-2000. To reach the service department, call (571) 266-1128
How can I schedule a service appointment with Mercedes-Benz of Chantilly in Chantilly, VA?
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