by 2002 TOYOTA TACOMA XTRACAB PRERUNNER Owner on 08/24/2025Verified Service
Worked with me to diagnose the problem with a 20 plus year old vehicle to select the necessary and affordable repairs while ignoring two ultra high cost recommendations that would have been nice to do but not required to return vehicle to road worthy condition.
by Folsom Lake Toyota on 08/25/2025
Hello, thank you; we appreciate your feedback! Thank you again, and have a fantastic day!
by Anne B. on 08/20/2025Verified Service
Diff oil changed front and back with afternoon appointment. In and out in about an hour. Treated well by Asst Service Manager Jay Bridgeman. No upselling, just straight information. Waiting room was large with comfortable chairs; there was a separate quiet room. There were free cookies. It's across town, but definitely, I'll give it another go next time I want dealer service in the greater Sac area.
by 2023 TOYOTA TACOMA DOUBLE CAB/SR/SR5/ Owner on 08/14/2025Verified Service
Setting an appointment was quick and easy. John, the service manager, was professional and clearly explained all possible outcomes. They even covered my Uber ride home and back, and had the service completed the next day all under manufacturer warranty. If you own a Toyota, I highly recommend taking it to Folsom Lake Toyota Service Center.
by Folsom Lake Toyota on 08/15/2025
Hi, thank you for your fantastic review! It's always our goal to provide efficient and professional service, and we're glad we exceeded your expectations. We appreciate your recommendation and look forward to seeing you for future Toyota needs.
by 2001 TOYOTA 4RUNNER SR5 Owner on 06/09/2025Verified Service
This is sad. I have a year old diagnosis saved that explains I need both Catalytic Coverters replaced. I replaced one, then my 4Runner had the same symtpoms. Now they claim I need a new engine and that it is not the catalytic converter. How is this possible? I now have to go to the Bureau of Automotive Repair because of the inconsistency.
by Folsom Lake Toyota on 06/09/2025
Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Dave Lanzone Service Manager - Folsom Lake Toyota dlanzone@group1auto.com 916.850.8459
by Dino D. on 05/29/2025Verified Shopper
The truck was listed at 43+K and when I asked for the price out the door they jacked up the price to 46+K. Said that they made a mistake on the listing and would not honor the price. I responded to their email several times as the price and the milage from the original listing kept being adjusted without a response to my question. I was hoping that we could come to an agreement but lost contact with them.
by Folsom Lake Toyota on 06/02/2025
Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Tony Clay General Sales Manager - Folsom Lake Toyota tclay@Group1Auto.com (916) 355-1540
by 2010 TOYOTA COROLLA BASE/S/LE/XLE Owner on 05/19/2025Verified Service
John Smith went above and beyond to make sure I was taken care of. A part had been broken during my last service at another dealer, was advised to go back so they can make it right. The other dealer would not fix their mistake, John had me come back and fit me in to get the oil change and the part replaced at a more than reasonable price. Really appreciate the great service, professionallism, and prompt attention.
by Folsom Lake Toyota on 05/20/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Folsom Lake Toyota. We hope you have a great day!
by 2017 TOYOTA TACOMA DBL CAB SR5/TRD Owner on 04/18/2025Verified Service
My service consultant, Brandon, was awesome. A great job going over the different variants of services available to me for my 30,000 mile service on my truck. And I've been in his parents. Typically I take whoever is available, but it's nice, especially nowadays to feel like there's someone at a spot that you can depend on.
by Folsom Lake Toyota on 04/19/2025
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2018 TOYOTA TACOMA DBCAB/SR5/TRDSPT Owner on 03/16/2025Verified Service
We were kept informed along the way. They did a very nice job. What we didn't like was the length of time it took and the fact that Toyota didn't cover all areas. In rating them as excellent was the dealership we rated, not Toyota. This was a repaint in certain places that was covered by Toyota. Toyota should have covered all areas and not just what they felt should be covered.
by Folsom Lake Toyota on 03/18/2025
Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
by 2018 MERCEDES-BENZ GLE 350 4MATIC Owner on 03/02/2025Verified Service
The service Austin Cross provided me was above and beyond what I have ever received from any other service provider and I wouldn't take my car anywhere else. He's attentive, thorough, and took care of all my needs making sure I was happy when I drove off. I appreciate his attention to detail and willingness to go the extra mile to fix the issue with my car and to make me smile in general. He's a true professional. - Melanie
by Folsom Lake Toyota on 03/03/2025
Hello, we're happy you found our staff to be so supportive during your experience here at Folsom Lake Toyota. We are always more than happy to assist you if anything else comes up. Take care!
by 2021 TOYOTA VENZA LE/XLE/LIMITED Owner on 01/06/2025Verified Service
visits to folsom lake Toyota Service had been wonderful, first with Ms. Torres on Tire change and recently, 40K Maintenance handled by Lucas. Both staff were awesome, very professional and made my visit welcomed, wait was painless and work outstanding. Thank you for the US Veteran discount as well. Nice folks like you makes serving this country worthy.
by Folsom Lake Toyota on 01/06/2025
Hello, thank you for your kind review; we are happy to pass along your comments to Torres and Lucas here at Folsom Lake Toyota! We are always more than happy to assist you if anything else comes up. Take care!
by 2019 INFINITI QX80 LUXE/LIMITED Owner on 11/23/2024Verified Service
I took my Infiniti here because it was a preferred shop for my MaxCare warranty. Although they ended up recommending I take it to the Infiniti dealer, they performed a full diagnostic, identifying the correct problem, with pictures, for free. By contrast, the Infiniti shop charged $249 for the diagnostic and did not even get the warranty approved for four days.
by Folsom Lake Toyota on 11/24/2024
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
by 2015 TOYOTA SIENNA LE Owner on 11/18/2024Verified Service
The service was excellent. I have been a customer for over 20 years and I recommend this dealership and the representatives highly. Gabriel Cargo is one of the people at Folsom who goes the extra mile to provide excellent and thorough service. The dealership is excellent.
by Folsom Lake Toyota on 11/18/2024
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
by 2005 HONDA ODYSSEY EXL Owner on 04/20/2024Verified Service
I love this business. From the upper management to the technicians. Everyone is great. The service advisor Brandon took very good care of my car and kept me informed the whole time. The technician was able to properly diagnose and repair my vehicle right the first time. So happy with the service I receive from this business. Highly recommend this business for all your automotive needs
by Folsom Lake Toyota on 04/23/2024
It's wonderful to hear about your positive experience with our business! We're thrilled that our team, from upper management to technicians, provided you with excellent service. It's great to know that service advisor Brandon took good care of your car and kept you informed throughout the process, and our technician was able to diagnose and repair your vehicle correctly on the first attempt. Thank you for recommending our business for all automotive needs.
by 2022 TOYOTA RAV4 XLE/XLE PREMIUM Owner on 04/05/2024Verified Service
Richard was very helpful with the repair of our car. Very patient and always updates us. It was a difficult situation, but everything went well and our car looked like brand new after all. They also have their own warranty for the repairs done. Highly recommended!!!
by Folsom Lake Toyota on 04/09/2024
We're delighted to hear about your positive experience with Richard and our repair services! Providing patient and informative support during challenging situations is something we strive for, and we're glad to hear that everything went well and your car looks brand new again. Our warranty for repairs aims to provide additional peace of mind to our customers. Thank you for your recommendation, and we look forward to assisting you with any future automotive needs!
by 2013 TOYOTA PRIUS PLUG-IN Owner on 02/08/2024Verified Service
The agent misspoke and miscommunicated about several things, including trying to keep my car Friday through Monday without telling me. I had more service lights lit up on my dashboard on the days following this appt than I had going into it (which was 0). I don't know what they did, but it wasn't helpful for my car.
by Folsom Lake Toyota on 04/01/2024
Thank you for your feedback about this misunderstanding because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Jeffrey Bear, General Manager
jbear@folsomlaketoyota.com
by John N. on 12/24/2023Verified Purchase
Jerry C. was my salesman, and was one of the best I've encountered in decades of car buying. Not hyper high pressure, just no nonsense, and helpful. Mike in Finance was also a pleasure to work with vs. the usual pressure cooker environment. Good job gang!
by Folsom Lake Toyota on 12/28/2023
It's wonderful to hear about your positive experience with Jerry and Mike during your car-buying process! Having a salesman like Jerry who is helpful, no-nonsense, and not overly high-pressure can make a significant difference in the car-buying experience. Similarly, experiencing a smooth and comfortable process with someone like Mike in Finance, without the usual pressure, is a plus. Enjoy your new car, and thanks for sharing your positive feedback about them!
by 2017 TOYOTA SIENNA XLE/LIMITED Owner on 09/03/2023Verified Service
Terrible service rep, didnt do what was asked to do, lost keys and was treated with total disrespect. Husband worked for Lexus in Washington, where everyone is made to feel welcome. Will never come back to Folsom Toyota. Plan on buying a new Sienna but not from Folsom Toyota.
by 2012 LEXUS RX 350 Owner on 07/17/2023Verified Service
Although I had no appointment, I was accommodated for the extensive 120k check up on my 2012 Lexus RX 350. I was offered an overnight rental car because some work could not be done that day. The comprehensive maintenance was costly but Danny assured me this is good for another 100k miles. I am totally satisfied with their courtesy, professionalism, and ability.
by Folsom Lake Toyota on 07/17/2023
We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
by 2014 TOYOTA SIENNA XLE/LIMITED Owner on 06/03/2023Verified Service
Very helpful, my wife hit hard a curb and rear passenger tire lost air overnight. She continued to drive it to work and got worse when she got there. The car have drive flat tires and I drove it back to the dealer for 20min. Theyre fast helping us eventhough it was late. We were able to get the car the next day. Good job Folsom Toyota.
by Folsom Lake Toyota on 06/05/2023
Thank you again for taking the time to let us know how we did. We hope you have a great day!
by 2011 TOYOTA CAMRY/SE/LE/XLE Owner on 05/21/2023Verified Service
David is an excellent service representative (Assistant manager?)!! He did not push to get anything done I wasn't ready to do. He listened and responded to all of my questions in easy to understand terms. Yes, dealers usually charge more, but I like knowing my car is repaired/inspected correctly each visit.
by Folsom Lake Toyota on 05/23/2023
Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
