by 2019 TOYOTA RAV4 LE Owner on 07/29/2026Verified Service
Easy but not fast. Received a video from the cars inspection and was able to approve from my phone replacement of the cabin filter. Did have to wait 2 hours, but I haven't found a quick service shop yet.
by Folsom Lake Toyota on 07/30/2026
Hi, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2016 TOYOTA SEQUOIA PLATINUM Owner on 07/15/2026Verified Service
Such an amazing group of people. We will never take our toyotas anywhere else. Fast. Efficient. Polite. Informative.
by Folsom Lake Toyota on 07/16/2026
Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
by 2021 TOYOTA PRIUS PRIME LE/XLE/LIMITE Owner on 07/12/2026Verified Service
Excellent service. I took advantage of a deal for an oil change for $18 and their 20 point inspection. Ray was very polite and answered all my questions.
by Folsom Lake Toyota on 07/13/2026
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Laura M. on 07/09/2026Verified Service
Great Services and helps me keep track of maintenance needed, and recommendations for prevention. I definitely notice a difference in engine performance after the maintenance of the map sensor.
by Folsom Lake Toyota on 07/10/2026
Hi Laura, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2021 TOYOTA TUNDRA CREWMAX LIMITED Owner on 07/01/2026Verified Service
Very nice low key dealership. Prompt courteous service upon arrival. Excellent and personable service writer. Nice comfortable waiting area with amenities. Service was completed in a time manner.
by Folsom Lake Toyota on 07/01/2026
Hi, thank you for your kind review! We strive to provide an efficient experience for our customers, and we're glad you enjoyed our amenities and service. We appreciate your business and hope to see you again soon!
by 2024 TOYOTA 4RUNNER SR5/SR5 PREMIUM/L Owner on 06/20/2026Verified Service
People were friendly but despite having an appointment, an oil change and coolant flush took 3 hours while I waited.
by Folsom Lake Toyota on 06/23/2026
Thank you for your feedback. We understand how frustrating longer wait times can be. The services performed on your vehicle do require a certain amount of time to complete properly and safely, and your vehicle was in that normal timeframe. That said, we recognize that our communication should have been clearer regarding the expected duration, and we sincerely apologize for that oversight. We appreciate your feedback and will use it to improve how we set expectations moving forward. Thank you, Ryan Triebess Service Manager Folsom Lake Toyota rtriebess@group1auto.com
by 2006 TOYOTA COROLLA CE/LE/S Owner on 06/14/2026Verified Service
Good people, honest feedback, report provided had pics of issues and explained in terms i can understand.
by Folsom Lake Toyota on 06/15/2026
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2021 TOYOTA CAMRY SE Owner on 06/10/2026Verified Service
They explained the repair, set time line expectations so there were no surprises and got the service finished as expected.
by Folsom Lake Toyota on 06/11/2026
Hi, we are so happy to read such a great review about Folsom Lake Toyota! We are always more than happy to assist you if anything else comes up. Take care!
by 2021 TOYOTA RAV4 XLE Owner on 06/08/2026Verified Service
they have always been fast and friendly. if something needed to be ordered which was rare. they got it there ASAP. they definitely take care of you there. i am on my third Toyota being serviced there.
by Folsom Lake Toyota on 06/09/2026
Hi, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
by 2024 TOYOTA RAV4 PRIME XSE Owner on 05/21/2026Verified Service
Check in was quick. Concerns were heard. I was informed about the finish time via text. Check out was seamless and I was on my way.
by Folsom Lake Toyota on 05/21/2026
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
by William A. on 05/20/2026Verified Service
I like the specials that they have for oil changes, I like the fact that they inspect the car and let you know if something needs to be done. And as always, good service
by Folsom Lake Toyota on 05/21/2026
Hi William, your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
by 2023 TOYOTA RAV4 XLE PREMIUM Owner on 05/17/2026Verified Service
Xavier in the Service Department is excellent .
Service Department & Sales department are in two different locations. Then the body shop is a confusing access.
by Folsom Lake Toyota on 05/18/2026
Thank you for your feedback and for recognizing Xavier's excellent servicewe're glad he provided a positive experience. We also understand your concerns regarding the layout and accessibility between departments and appreciate you sharing your perspective. We hope to provide a more convenient experience on your next visit.
by 2018 LEXUS NX 300H Owner on 05/08/2026Verified Service
They let me pick and choose which service I needed to get done that day and what I could do over the next few months. There was no pressure.
by Folsom Lake Toyota on 05/10/2026
Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
by 2004 TOYOTA TUNDRA DOUBLE CAB LIMITED Owner on 05/01/2026Verified Service
Jay was very informative, found issues i wasnt aware of. Very polite and had something to talk about.
by Folsom Lake Toyota on 05/02/2026
Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!
by 2015 TOYOTA PRIUS V Owner on 04/23/2026Verified Service
Greeted by a very knowledgeable and experienced service advisor. Auto technician throughly serviced my concerns in a timely manner. Folsom Lake Toyota has serviced my vehicle for 10 years.
by Folsom Lake Toyota on 04/25/2026
Hi, we are very happy to have provided you with such a positive experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2007 TOYOTA SIENNA XLE/XLE LIMITED Owner on 04/22/2026Verified Service
Only thing I didn't like was how hard it was raining when I arrived. Good thing the dealership's service drive is completely covered. As always, "Brandon Fischer" got me in and out of there in under 2 hours!
by Folsom Lake Toyota on 04/24/2026
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
by 2024 TOYOTA GRAND HIGHLANDER XLE/LIMI Owner on 04/09/2026Verified Service
Good people, performed maintenance competently and on time. Pricing was upfront. It seemed a little pricey to me, but that might just be the times in which we live.
by Folsom Lake Toyota on 04/10/2026
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2018 TOYOTA HIGHLANDER SE/XLE Owner on 04/01/2026Verified Service
They addressed my concerns and exhibited outstanding customer service in doing so! I'll be back again. Thanks
by Folsom Lake Toyota on 04/02/2026
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Folsom Lake Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by 2018 TOYOTA 4RUNNER SR5/SR5 PREMIUM/L Owner on 03/31/2026Verified Service
Service was fast and on time. The service tech was thorough and reviewed my service history and reminded me of upcoming maintenance.
by Folsom Lake Toyota on 03/31/2026
Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
by 2020 TOYOTA SIENNA LE Owner on 03/18/2026Verified Service
Folsom Toyota did a great job with the car. The price was reasonable and the service was done on the same day. We were pleased!
by Folsom Lake Toyota on 03/20/2026
Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
