by 2020 TOYOTA TUNDRA CREWMAX SR5/CREWMA Owner on 05/11/2023Verified Service
I had an appointment to have my oil changed. I arrived several minutes early. There were quite a few people in the waiting room already. I checked in, they took my truck to put it in the queue. I waited 2 hours, then went to see if they forgot about me. They said no, I was still in line for service. Why make appointments if they treat everyone as a walk-in. I asked for my truck back and left. I had the service done elsewhere.
by Folsom Lake Toyota on 05/12/2023
Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Jeff Bear
General Manager
916-355-1500 ext.2524
jbear@folsomlaketoyota.com
by 2019 TOYOTA RAV4 XSE Owner on 02/23/2023Verified Service
Although it was a very busy Monday due to a holiday, I was in and out exactly as promised. I found their multiple seating areas to be comfortable although next time Ill bring a sweater along. First service there for my RAV4 and I intend to bring our new Sienna here for its routine service, too.
by Folsom Lake Toyota on 02/24/2023
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
by 2022 TOYOTA CAMRY SE/SE NIGHT SHADE Owner on 02/15/2023Verified Service
Excellent customer service, all of our questions were answered. Got car before estimated time. We have been using Folsom Lake Toyota from the time we bought the car. We leave in Granite Bay, so Envision Toyota in Milpitas (who are also excellent would be too far to drive for service.
by Folsom Lake Toyota on 02/16/2023
We are glad we could help! Please don't hesitate to reach out if there's anything additional we can do for you.
by Lorreen P. on 02/13/2023Verified Shopper
This dealer brought out the bill of sell with the incorrect price on it, when I brought that to his attention it took him 20 minutes to modify it. Folsom Lake Toyota practices dishonesty it ran my credit when I came in with a pre approved loan. When I asked why, the 1st person said it was part of their process and the 2nd guy said it was an accident . The Asst Sales Manager ruined the sale and I left empty handed.
by Customer Service on 02/14/2023
Thank you for your feedback about this because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Jeff Bear - General Manager - jbear@folsomlaketoyota.com
by 2006 TOYOTA RAV4 LTD Owner on 05/22/2022Verified Service
Folsom Lake Toyota was honest and diagnosed my issue and they did not charge me as it was a simple fix that took them seconds.
Anyone reading this knows what a dishonest mechanic could have done .
I will always take my car to Folsom Lake Toyota even If I could get work done cheaper elsewhere, honesty is priceless
by Customer Service on 05/23/2022
Thank you for your kind words! It is always great to hear that we were able to make a customers service experience truly exceptional! We thank you for your business and look forward to your next visit!
by 2011 TOYOTA VENZA Owner on 05/05/2022Verified Service
Finally, after 3 weeks of walting and unreturned phone calls I emailed ownership and was contacted the next day. and took my car in the next day and everyone was on top of their game. My car was ready in less than an hour and a half. I called the next day, a week ago, with a couple of questions and haven't heard back as usual.
by Customer Service on 05/09/2022
Thank you for bringing this to my attention. I apologize we have not returned your phone calls. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Rich Russo
Service Director
rrusso@folsomlaketoyota.com
by 2020 TOYOTA TUNDRA DOUBLE CAB LIMITED Owner on 04/22/2022Verified Service
I changed dealer to see if the service was better from my declining long time Toyota dealer after my last experience which was difficult. My experience with Folsom Lake Toyota was great - service the way I expected it. If they keep this up - So long John L , I found a dealer that wants my business!
by Customer Service on 04/25/2022
Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great service experience.
by 2010 TOYOTA RAV4 LTD Owner on 04/20/2022Verified Service
I was greeted politely, and taken to my service manager. He was very polite and checked to be sure I had a ride home. They found several things that needed repair in addition to the scheduled service, and gave. Me the option of which things should be taken care of right away.
by Customer Service on 04/21/2022
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
by 2020 TOYOTA RAV4 XSE Owner on 09/10/2021Verified Service
2.5 hr wait and the major thing that needed fixing they couldn't do because it needed a floor manager. So all we got was a tire rotation and an oil change. Lack of communication is one of their BIGGEST problems. They don't seem to care about their customers. We will take it to Maita next time.
by Customer Service on 09/17/2021
Thank you for your feedback about the lack of communication because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Jeff Bear
General Manager
jbear@folsomlaketoyota.com
by 2015 LEXUS RX 350 BASE/350 F-SPORT Owner on 07/15/2021Verified Service
Took car in for oil change, after about 1hr and 20 min wait, I looked out the window and saw my car parked in the completed service area. Nobody notified me so I asked around and no luck finding my service rep.finally I located an employee named Laura Torres, she dropped what she was doing and assisted me getting my car released. Laura was a great help, good customer service skills
Paul Esposito
by Customer Service on 07/23/2021
Thank you for bringing this to my attention. I apologize that you were not notified about your vehicle and that your recent visit took longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me at 916-355-1500 ext.2524. I look forward to speaking with you.
Jeff Bear
General Manager
jbear@folsomlaketoyota.com
by 2018 TOYOTA TACOMA DBLE CAB SR5/TRD S Owner on 01/04/2021Verified Service
They didnt answer their phone. Left a message they never called back. I made an appointment online and I wanted to ask if they had the fuel pump in stock before I wasted my time going in. The guy made me mad right off the bat. I will never go back to them again
by Customer Service on 01/07/2021
Thank you for your feedback about trying to schedule a service appointment, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?
Jeff Bear
General Manager
jbear@folsomlaketoyota.com
by 2003 TOYOTA PRIUS Owner on 12/27/2020Verified Service
1st of all I was told that they would come and get my car in tow it in repair it and return it that did not happen 2nd I was "d a price of half off because the part was still under warranty by the time they added installation labour in everything there woznow discount very disappointed
by Customer Service on 01/06/2021
Thank you for your feedback about your visit because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Jeff Bear
General Manager
jbear@folsomlaketoyota.com
by 2015 TOYOTA COR L/LE/LEPL/PR/S/SPL/PR Owner on 06/26/2020Verified Service
Upon receiving the inspection report, there were 2 concerns. I tried calling service advisor, emailing him thrice, but no response. Then I was picked up by the driver by surprise. I ended up paying much more than what I got serviced - no tire rotation done.
All in all, this is my second experience when I felt overcharged, either due to changing a part not needed or not performing essential services.
by Customer Service on 08/04/2020
Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me at 916-355-1500 ext. 2524. I look forward to speaking with you.
Jeff Bear
General Manager
jbear@folsomlaketoyota.com
by 2016 TOYOTA TACOMA DCSR/SR5/TRDS/TRDO Owner on 11/05/2019Verified Service
Once again Richard Sarmiento , my service manager, knocked it out of the park for me..so far Folsom Lake Toyota has never oversold me on anything..helps be the middle-man between Toyota the company and Folsom Lake Toyota for warranty work..I will be a life-long Folsom Lake Toyota customer because of good people like Richard
by Customer Service on 11/06/2019
Thank you for your kind words about Richard! We are thrilled that you had such a great service experience here with us! We thank you for your business and look forward to your next visit!
by 2010 TOYOTA RAV4 SPORT Owner on 09/28/2019Verified Service
I took my car back for a sound that I had an issue with the last time I came which was a barring, however there was another barring that went bad that wasnt noticed or either the wrong one was replaced, so Im good faith my service representative spoke to his manager who approved the repair at no cost to me! That is what good faith and great customer appreciation is all about.
by Customer Service on 09/30/2019
Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
by 2009 TOYOTA YARIS Owner on 09/09/2019Verified Service
I never have a bad experience at Folsom Lake Toyota. This time I called Matt from highway 50 where I was hearing a strange noise coming from my car. Matt gave me guidance on getting home safely and scheduled me to come in first thing the next morning and had my car fixed in no time.
by Customer Service on 09/09/2019
Thank you for your kind words for Matt! We are so glad he was able to earn your business and make your experience more than satisfactory. We look forward to your next visit!
by Seetha R. on 07/25/2019Verified Shopper
I wasnt impressed by the Toyota Rep who took me on the test drive. There was not much conversation about what the car could do and its features. It seemed like I was an inconvenience to him. Especially after I told him this was an initial test drive to narrow down what car I want and wouldn't be buying for another few months. Very different experience from other Toyota dealerships. When I do buy my car I will definitely NOT go here.
by Customer Service on 07/29/2019
Thank you for your feedback about this because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me?
Jeff Bear
General Manager
jbear@folsomlaketoyota.com
by 2007 TOYOTA 4RUNNER LTD Owner on 03/24/2019Verified Service
Jeff was great, minor service, and better than expected. Resolved a Toyota recall that I did not know about with the 5star safety system, and even cleared a tire light that I thought I'd have to go to the tire store who installed originally. Waited, and completed ahead of schedule.
by Customer Service on 11/25/2019
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
by 2015 TOYOTA COR L/LE/LEPL/PR/S/SPL/PR Owner on 09/14/2018Verified Service
Oil change was done unnecessarily. The car was not washed although it was complimentary with the service. The cost was high for this service and I am not even sure what was changed, if at all it was. The air filter was put on the seat as it did not need to be changed.
by 2011 TOYOTA TUNDRA DOUBLE CAB SR5 Owner on 05/27/2017Verified Service
Taken for 120K check
1. Battery terminals left loose;
2. Running light out that previously worked.
3. Keyless-entry working unreliably now; Had no issue prior. Only driver-door now works reliably.
4. Within 2 wks, discover A/C seriously low. Recharge w/20 oz. w/sealant plus Add'n 12-oz regular to bring pressure in acceptable range.
5. Battery
