by 2020 DODGE CHARGER SXT Shopper on 06/30/2024Verified Shopper
Lying and manipulation of terms. List car for 19K then add onto car so it became 29K this was with putting 10K down then added on some BS fees. F them!
by Bill S., Dealer Principal on 07/02/2024
The vehicle was priced at $17,995. We charge only one fee so the total out the door would have been $20,834, including NJ sales tax, plates and registration.
Anything beyond this is a fabrication.
by Marie G. on 06/17/2024Verified Purchase
They was very nice and quick they allow you to test drive by yourself and I liked that my rep Mike Ealy was amazing.
by Gerald T. on 10/27/2023Verified Shopper
the jeep was unavailable i was so interested in it some one left a deposit on it i love that style and that jeep trackhawk i really want one of that style thank you
by William C. on 10/11/2023Verified Shopper
They wouldnt let me drive one of the cars without taking a credit statement that is outrageous very poor management.
by Bill S., Dealer Principal on 10/25/2023
Customers are always welcome to test drive the vehicle or vehicles they are interested in. In cases of very expensive vehicles, typically $70,000 or more, there are occasions when we may request a credit application prior to a test drive.
by Gary M. on 09/10/2023Verified Purchase
They had a car I was looking for, it was very clean and had most of the features I was looking for. They gave me a trade in deal on my car(not the best deal) but one I could use as part of my down payment.Very busy place with lots of salespeople.
by Maria S. on 07/29/2023Verified Shopper
Will not budge will not negotiate price. I really was going to buy the van but their remark was we are going to sell it anyways because we sell 800 cars a month. I understand that I'm building my credit but I felt devastated.
by Bill S., Dealer Principal on 10/25/2023
In the interests of providing a stress free shopping experience, all our vehicles are offered at one low, "no haggle" price. Our goal is to remove the anxiety that comes with the long, drawn out negotiation, which has become all too common at dealerships. We want our customers to focus on finding the vehicle that best suits their needs, as opposed to worrying about whether they are getting the best price available.
by Darlene K. on 07/11/2023Verified Purchase
All of the staff members were friendly and very helpful. This was the best experience I have had in buying a car.
by William M. on 06/29/2023Verified Purchase
Very pleasant to deal with and bought the car. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
by Alex A. on 02/13/2023Verified Purchase
Great price, easy dealership to work with. All of their listings have professional photos, so that makes it easy.
by Leah H. on 12/29/2022Verified Purchase
Straight forward, quick, made it convenient for me, and everything was explained when I asked. Didn't feel pressured at all!
by 2016 TESLA MODEL S Shopper on 12/21/2022Verified Shopper
Excellent! Very nice dealer and very happy with my experience. I'm waiting for a price drop or adjustment.
by Nancy N. on 10/25/2022Verified Shopper
Super place very crowded but quick attention and I was able to immediately text drive the car I was interested in
by 2019 GENESIS G80 BASE/SPORT/ULTIMATE Shopper on 06/20/2022Verified Purchase
Great to work with everyone is professional and helpful to get me in to the car i wanted sales person was also great
by 2020 CHEVROLET SUBURBAN K1500 PREMIER Shopper on 09/13/2021Verified Shopper
Difficult to deal with. Unresponsive. I offered them a $5000 deposit to hold the car for 48 hours until I could get there to see it. They refused.
by Bill Solko on 09/14/2021
We require only a $1,000 "fully refundable" deposit to hold a vehicle for 48 hours. We would never request or accept a deposit this large so clearly there much more this story.
Sincerely,
Bill S., Dealer Principal
by 2017 FIAT 124 SPIDER CLASS/LUS/ABAR Shopper on 07/08/2021Verified Shopper
They followed up. The car that interested me was sold. They followed up but I was looking for something more specific than they had at the time.
by April C. on 07/02/2021Verified Shopper
Sales did not want to show me the car because of the numbers they were coming up with. Maybe I would have changed my mind had he shown me the van
by Bill S. on 07/03/2021
Every customer is welcome to see and drive any vehicle, or vehicles, they are interested in purchasing. In most cases, customers will inspect and test drive a vehicle before discussing details such as interest rates, monthly payments, etc.
In this situation, the reviewer insisted on a monthly payment which was mathematically not possible given the price of the vehicle. Apparently the reviewer mistook our attempt to explain this as a refusal to show the vehicle, something that we would never do.
Our goal is to provide our customers with not only a great vehicle but also a great experience. We always try to be as honest as possible with our customers, and that starts with being honest about what the possibilities are.
Sincerely,
Bill S., Dealer Principal
by T B. on 03/18/2021Verified Purchase
They were hands on. Do a knowledgeable and experienced. They had excellent inventory. I mean some real find. I look forward to shopping there again. It was a pleasant experience and I did make a purchase.
by Ben N. on 02/28/2021Verified Purchase
Spent over 60,000 on a truck and was never detailed or cleaned after I specifically asked if it would be upon picking it up. Then no one wanted to make it right. Will never be a returning customer
by Bill Solko on 03/03/2021
The truck absolutely was detailed inside and out. Unfortunately, the temperature was below freezing the morning the reviewer came to pick it up so the water was literally freezing on the truck as we tried to wash it. He told us he was going to take it to a car wash and we gladly covered the cost of that.
In all fairness, he also complained about the truck not having fog lights when we did not advertise it with them and the photo's clearly showed there were none.
We take customer service seriously and always do our best to accommodate our customers. Unfortunately the weather conditions made it difficult and I regret the reviewer could not understand that.
Sincerely,
Bill S., Dealer Principal
by Tracy P. on 01/23/2021Verified Shopper
You know I didnt purchase a vehicle... so this is a waste of time..but you continue to email me so here you go! Maybe you will stop asking me about something I know nothing about!
by Bill Solko on 03/03/2021
Any emails we send are in response to an email inquiry we receive. That's the only way we would have a customers email in the first place. Our responses typically ask if a customer is still interested so all a recipient has to do is reply they are not interested.
Sincerely,
Bill S., Dealer Principal
by Sunny P. on 12/07/2020Verified Purchase
Yes I bought the vehicle, even though we had an appointment, we had to wait for at least 3 hours to pick up the Vehicle
by Bill Solko on 01/04/2021
Sunny,
Making an appointment does speed up the process, but buying a car still takes time. In your case you likely had to inspect the vehicle and test drive it. You then would have sat down with a Sales Associate to review the vehicle history, pricing, options, etc. The deal then moves to finance where we likely had to have you fill out a finance application which was then submitted to a lender for a decision. After that you would have had to sit down with a Finance Manager to review and sign all the sale and loan documents. The final step would have been for you to take delivery. This entire process typically takes between 1 and 4 hours depending on the amount of customers we are assisting at any one time. I hope this explains why the process took the time it did.
Regards,
Bill S., Dealer Principal
