They were hands on. Do a knowledgeable and experienced. They had excellent inventory. I mean some real find. I look forward to shopping there again. It was a pleasant experience and I did make a purchase.
by Ben N. on 02/28/2021Verified Purchase
Spent over 60,000 on a truck and was never detailed or cleaned after I specifically asked if it would be upon picking it up. Then no one wanted to make it right. Will never be a returning customer
by Bill Solko on 03/03/2021
The truck absolutely was detailed inside and out. Unfortunately, the temperature was below freezing the morning the reviewer came to pick it up so the water was literally freezing on the truck as we tried to wash it. He told us he was going to take it to a car wash and we gladly covered the cost of that.
In all fairness, he also complained about the truck not having fog lights when we did not advertise it with them and the photo's clearly showed there were none.
We take customer service seriously and always do our best to accommodate our customers. Unfortunately the weather conditions made it difficult and I regret the reviewer could not understand that.
Sincerely,
Bill S., Dealer Principal
by Tracy P. on 01/23/2021Verified Shopper
You know I didnt purchase a vehicle... so this is a waste of time..but you continue to email me so here you go! Maybe you will stop asking me about something I know nothing about!
by Bill Solko on 03/03/2021
Any emails we send are in response to an email inquiry we receive. That's the only way we would have a customers email in the first place. Our responses typically ask if a customer is still interested so all a recipient has to do is reply they are not interested.
Sincerely,
Bill S., Dealer Principal
by Sunny P. on 12/07/2020Verified Purchase
Yes I bought the vehicle, even though we had an appointment, we had to wait for at least 3 hours to pick up the Vehicle
by Bill Solko on 01/04/2021
Sunny,
Making an appointment does speed up the process, but buying a car still takes time. In your case you likely had to inspect the vehicle and test drive it. You then would have sat down with a Sales Associate to review the vehicle history, pricing, options, etc. The deal then moves to finance where we likely had to have you fill out a finance application which was then submitted to a lender for a decision. After that you would have had to sit down with a Finance Manager to review and sign all the sale and loan documents. The final step would have been for you to take delivery. This entire process typically takes between 1 and 4 hours depending on the amount of customers we are assisting at any one time. I hope this explains why the process took the time it did.
Regards,
Bill S., Dealer Principal
by Omar P. on 10/21/2020Verified Purchase
Didnt like the fact that they put my business out there when contacting my job about my personal business that wasnt professional
by Bill Solko on 01/04/2021
Omar,
We did not contact your job!
The bank that made the loan that enabled you to buy the vehicle called your employer to verify your employment. This is standard procedure in cases where credit is an issue. Banks call to verify the employment information provided by applicants.
Sincerely,
Bill S., Dealer Principal
by Kaleem V. on 09/28/2020Verified Shopper
Respectful helpful and accommodating. No haggle dealer where there is no room for negotiation. Wasnt able to come to an a agreement unfortunately.
by Benny D. on 08/16/2020Verified Shopper
It was some what useful some prices changed and they tried to up sell another car never showed use the car we went to look at
by Kristy K. on 06/19/2020Verified Purchase
They reached out immediately. They were helpful and answered all my questions. I bout my Toyota here because Eddie was so friendly and helped me get the car. I have had ny car for almost a month now and have had no problems. Great experience!
by Wil A. on 06/12/2020Verified Shopper
Excellent, no hassle experience. Test drove the vehicle and came back the week after to test drive another for comparison purposes.
by Gary H. on 04/23/2020Verified Shopper
Not good ... below average. I have no idea whats coming or going with these guys. They are open... they are closed... we have that car ... we dont have that car... someone will call you back ...
not good.
by Bill Solko on 04/24/2020
Due to the Covid-19 pandemic, we are operating with a much smaller staff than usual. Regardless, we are doing our absolute best to provide car shoppers with the highest level of customer service.
While most customers understand the situation and appreciate our efforts, this review was left by someone who apparently does not. Quite honestly, anyone who would leave a review like this during a time like this is not someone we have an interest in doing business with anyway.
Sincerely,
Bill S., Dealer Principal
by Rob W. on 03/05/2020Verified Purchase
Great experience, never felt pressured, answered all my questions to the best of their ability, and if they didn't know it off the top of their head they did research and found out. Over all great experience
by Glenn A. on 02/27/2020Verified Shopper
Very straightforward process. Its really up to the consumer whether or not they are willing to finance a branded title. All of these cars come with manufacturers warranties in place, so they arent lemons.
by Bill Solko on 02/28/2020
Glen
Thank you for the review. I could not have said it better myself! The reacquired vehicles we carry have all been returned to the manufacturer for customer complaints, most of which were very minor. In every case, the problem has been resolved by the manufacturer, and the vehicle comes with the balance of the factory warranty. In some cases, no defect was found and the manufacturer provided the customer with a refund or exchange just to promote customer satisfaction. In most cases, these vehicles are only 1-3 years old, and are priced 40%-60% below their original MSRP. They represent not just a good value but an exceptional one!
For customers who prefer an off lease vehicle, we have about 600 of those as well, so we really have just about anything a customer could want.
Best Regards,
Bill S., Dealer Principal
by Leonardo T. on 02/21/2020Verified Shopper
Very clean people service at once but I think is a little overpriced very high interest, we got approved but wasn't enough to get the car that I want
by Craig L. on 11/16/2019Verified Purchase
Great experience . Dealership has so many cars to choose from. Nick was my dealer. He was great. There prices are unbelievable and the service at all levels was great. The no haggle pricing makes the process easy. Will definitely use them again.
by Kanchana M. on 10/29/2019Verified Purchase
Sales associate and the manager were great. They helped us without any pressure on us. However, they didnt reply to my emails after sales. Dont know what happened?
by Walter K. on 10/23/2019Verified Shopper
After explaining they have a no haggle policy, preceded to have 3 different employees explain how dealerships make money and why I should pay the price they were asking.
by Bill Solko on 11/28/2019
We are a "no haggle" dealership that offers wholesale pricing to the public. We attempted to explain this to the reviewer but he continued to request a lower price. We simply tried show him that the vehicle was already priced far below market and explain the value to him. There was no pressure and we certainly didn't explain how dealerships make a profit as that would be obvious.
This negative comment is the reviewer's response to our refusal to accept his offer.
Sincerely,
Bill S, Dealer Principal
by Elizabeth B. on 09/15/2019Verified Shopper
The dealership contacted me right away. They were very kind and respectful of how I wanted to proceed. I am still deciding what to do but most likely will by the car from them.
by Janusz K. on 07/10/2019Verified Shopper
Bad experience. They were not interested in any negotiations in my trade in car. Looks like they areSpoiled and greedy especially as they sell 500 cars a month
by Ace W. on 06/15/2019Verified Shopper
The sales lady didnt know the difference between the sport Explorer and the XLT Explorer. It was very frustrating
by Ed R. on 06/05/2019Verified Purchase
Ok experience. Bought car but I think I was sold before I got there. Dealer only had 1 key and didn't disclose that until after financing.
