The help needs lot of training, but tries to do their jobs not fully knowing all the ins and outs of the job.
by Bill S., Dealer Principal on 10/08/2024
I am a firm believer that everyone can learn from each other, and every day is a learning experience, in every line of work. With that said, our staff is highly experienced, and receives regular training. Regardless, there is always room for improvement, and we will never stop working to not only meet, but exceed the needs of our customers.
by Charles B. on 09/22/2024Verified Shopper
Not willing to detail EV rebate credit / Point of sale. i was willing to drive 2 hours to get there but not without some clarification on phone.
by Bill S., Dealer Principal on 09/23/2024
We are extremely knowledgable with regard to the Federal EV Tax Credit program, and typically stock over 100 qualifying vehicles at any one time.
This issue here is that the reviewer wanted us to lower the price of the vehicle by $3,000 so it would qualify.
Rather than accept the fact that this vehicle simply did not qualify, the reviewer chose to post these misleading comments.
by Maurice M. on 08/31/2024Verified Shopper
Sucked they did not take the vehicle I was interested out of the listing so it was not available. Try to sell me a new one. like them to other dealerships. they try to reel you in with an offer that's no longer available. Bad business.
by Bill S., Dealer Principal on 09/04/2024
Every vehicle on our Website is in stock, and available on a first come first served basis. When a vehicle is sold, it is removed from our Website immediatly. Unfortunatly, 3rd party Websites may take several hours to update. While it's rare that a customer visits the dealership to see a vehicle that has been sold, it can happen, which is why we always enocourage customers to check availability prior to visiting our showroom. It is important to remember that every customer pays the same low price, so we nevr have an interest in selling a vehicle to one customer over another.
Sincerely,
Bill S., Dealer Principal
by William C. on 08/28/2024Verified Purchase
The experience here was great! From the salesman to the appraiser of my trade in. Probably the best car buying experience I've had. We will definitely be back to buy my daughter's car.
by 2020 DODGE CHARGER SXT Shopper on 06/30/2024Verified Shopper
Lying and manipulation of terms. List car for 19K then add onto car so it became 29K this was with putting 10K down then added on some BS fees. F them!
by Bill S., Dealer Principal on 07/02/2024
The vehicle was priced at $17,995. We charge only one fee so the total out the door would have been $20,834, including NJ sales tax, plates and registration.
Anything beyond this is a fabrication.
by Marie G. on 06/17/2024Verified Purchase
They was very nice and quick they allow you to test drive by yourself and I liked that my rep Mike Ealy was amazing.
by Gerald T. on 10/27/2023Verified Shopper
the jeep was unavailable i was so interested in it some one left a deposit on it i love that style and that jeep trackhawk i really want one of that style thank you
by William C. on 10/11/2023Verified Shopper
They wouldnt let me drive one of the cars without taking a credit statement that is outrageous very poor management.
by Bill S., Dealer Principal on 10/25/2023
Customers are always welcome to test drive the vehicle or vehicles they are interested in. In cases of very expensive vehicles, typically $70,000 or more, there are occasions when we may request a credit application prior to a test drive.
by Gary M. on 09/10/2023Verified Purchase
They had a car I was looking for, it was very clean and had most of the features I was looking for. They gave me a trade in deal on my car(not the best deal) but one I could use as part of my down payment.Very busy place with lots of salespeople.
by Maria S. on 07/29/2023Verified Shopper
Will not budge will not negotiate price. I really was going to buy the van but their remark was we are going to sell it anyways because we sell 800 cars a month. I understand that I'm building my credit but I felt devastated.
by Bill S., Dealer Principal on 10/25/2023
In the interests of providing a stress free shopping experience, all our vehicles are offered at one low, "no haggle" price. Our goal is to remove the anxiety that comes with the long, drawn out negotiation, which has become all too common at dealerships. We want our customers to focus on finding the vehicle that best suits their needs, as opposed to worrying about whether they are getting the best price available.
by Darlene K. on 07/11/2023Verified Purchase
All of the staff members were friendly and very helpful. This was the best experience I have had in buying a car.
by William M. on 06/29/2023Verified Purchase
Very pleasant to deal with and bought the car. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
by Alex A. on 02/13/2023Verified Purchase
Great price, easy dealership to work with. All of their listings have professional photos, so that makes it easy.
by Leah H. on 12/29/2022Verified Purchase
Straight forward, quick, made it convenient for me, and everything was explained when I asked. Didn't feel pressured at all!
by 2016 TESLA MODEL S Shopper on 12/21/2022Verified Shopper
Excellent! Very nice dealer and very happy with my experience. I'm waiting for a price drop or adjustment.
by Nancy N. on 10/25/2022Verified Shopper
Super place very crowded but quick attention and I was able to immediately text drive the car I was interested in
by 2019 GENESIS G80 BASE/SPORT/ULTIMATE Shopper on 06/20/2022Verified Purchase
Great to work with everyone is professional and helpful to get me in to the car i wanted sales person was also great
by 2020 CHEVROLET SUBURBAN K1500 PREMIER Shopper on 09/13/2021Verified Shopper
Difficult to deal with. Unresponsive. I offered them a $5000 deposit to hold the car for 48 hours until I could get there to see it. They refused.
by Bill Solko on 09/14/2021
We require only a $1,000 "fully refundable" deposit to hold a vehicle for 48 hours. We would never request or accept a deposit this large so clearly there much more this story.
Sincerely,
Bill S., Dealer Principal
by 2017 FIAT 124 SPIDER CLASS/LUS/ABAR Shopper on 07/08/2021Verified Shopper
They followed up. The car that interested me was sold. They followed up but I was looking for something more specific than they had at the time.
by April C. on 07/02/2021Verified Shopper
Sales did not want to show me the car because of the numbers they were coming up with. Maybe I would have changed my mind had he shown me the van
by Bill S. on 07/03/2021
Every customer is welcome to see and drive any vehicle, or vehicles, they are interested in purchasing. In most cases, customers will inspect and test drive a vehicle before discussing details such as interest rates, monthly payments, etc.
In this situation, the reviewer insisted on a monthly payment which was mathematically not possible given the price of the vehicle. Apparently the reviewer mistook our attempt to explain this as a refusal to show the vehicle, something that we would never do.
Our goal is to provide our customers with not only a great vehicle but also a great experience. We always try to be as honest as possible with our customers, and that starts with being honest about what the possibilities are.
Sincerely,
Bill S., Dealer Principal
