Top Rated Car Dealerships near Woodbridge, VA | Page 4

“Fast, polite, knowledgeable service staff”

“Everyone made us feel like family. They made sure we was satisfied the whole team was so professional and made sure everything was right before we left out the door. I am going to recommend everyone I know to Jim McKay.”

“The service appointment went well, both rear tires were replaced thru my extended warranty on wheels and tires.”

“Service advisor Donna Wozniak always takes care of my car. She is the best!”

“Very nice & knowledgeable staff ! They did everything they said they would. I would buy from them again!”

“Prompt service and nice customer service.”

“Everything went well, shuttle service was great”

“Antonio was the salesman that helped me. He was very professional and if I had any questions he provided me with the information that was needed. Very smooth process”

“It was a wonderful experience. I am not a huge fan of dealerships, but I absolutely loved this dealership. Everyone made the experience a memorable one and most importantly I was in and out in no time. I would like to give a special thanks to Turk and Amir they were Great!!”

“Brian did an excellent job working with my family to get our car. He was calm, professional, and straightforward throughout the entire process. He knew we were serious buyers and respected our time without playing any games. He followed up with me early in the morning, and I really appreciated how smooth and easy he made the experience. Still communicates till now”

“Service rep Aaron is great. Quality work every time.”

“The gentleman who helped us out was very nice. They had a lot of very beautiful cars on the lot. They would not allow us to take the car we were interested in to a mechanic for a pre-purchase inspection. We could have a mechanic come to their lot. That made me nervous and we chose to go somewhere else.”

“Communicated by text. Everything went fine but I didn't not to pursue the vehicle.”

“As far as car dealership service centers are concerned, I am a Farrish fan, to an extent. When talking to service center members over the phone, they are professional, patient, and informative. In person, not so much. First all, you come into the service center and instead of being greated like an old friend, ie Cheers, you often time are left standing looking around and trying to find one of the handful of people who are doing nothing, to address you. The time before this one, the guy who greated me, made me feel like I was bothering him. This time, I just got ignored. So, proactively, I went person to person to the staff who were standing around. Finally, I had to find my car after I was directed where to go. The reason I give Farrish a 4 star rating versus a 1 is because of the ladies who handle the payments in customer service:Eryca, Holly, and Raquel. Wow!!! Though a little muted they do there work with pride, professionalism and great honor. They take on the frustrations of people like me who are annoyed by not being addressed when you enter the service center, and then being told that a part that you see online for $250 is being marked up to $850 with dignity and heads held high. They are patient and understanding. They are the epitome of professionalism. I was able to calm down and realize why I stick with Farrish, the people. And that matters to me. No, I don't like the mark up, but I suspect they are in the ballpark of what other dealers charge. I don't feel like Farrish has hidden fees or are trying to get every last penny out of me, so I will keep coming back. Yes, I would like to be welcomed when I come into the service center. Yes, I would like to be greated with positive energy, but at the end of the day, it is people like Eryca, Holly, and Raquel that will keep my coming back. --Wayne Warren owner of Jeep Moab Wrangler”

“We haven't bought the car, yet... but I would definitely work with Isak and Musa again, and highly recommend the brothers. The dealership has nice looking, nice quality cars. My son is buying his first car and we've found a nice one. No pressure at all from Musa or Isak to buy right at that moment. I like that!”

“Always responded willing to help. Offored to allow inspection”

“I went in for only an oil change and the service advisor was very pleasant. The cost was reasonable through a special BMW offer for a 3 year oil change package, The waiting area was excellent - among one o the best that I have experienced over 30 years of owning BMWs and Mercedes. The only hitch was that it took longer than I anticipated (but accurate by what the service advisor estimated) and that I couldn't drive the car away immediately because the service indicator hadn't been reset.”

“Fast and courteous service, very knowledgeable of the vehicles to be sold”

“People shouldn't have cars posted online that are not available to look at. If it's being "held" or some one has brought it, then it should be taken down off of the site”

“I need a car asap. They were very nice, helpful, and comminucative”

“Dealer was very direct and open about things that we asked about. He also gave me some contacts to repair minor cosmetic damage to the vehicle and the vehicle was reasonably priced. We were able to look at and test most functions of the car without any interference.”

“Affective and informative staff. Very friendly and quick, made the process very fast and easy.”

“Excellent service from check in to the complementary car wash. Helpful service advisor, Alex Garcia does his best to ensure that my car is properly serviced.”