Top Rated Car Dealerships near Silver Spring, MD | Page 7

“Excellent and timely service and care”

“Got me in and out ask discuss. Service staff was helpful and supportive.”

“Service was efficient. I was able to pay using my phone.”

“The service staff was focused on keenly listening to the operational issue discovered and responded accordingly. They offered a loaner vehicle.”

“The service appointment went well, both rear tires were replaced thru my extended warranty on wheels and tires.”

“Everyone made us feel like family. They made sure we was satisfied the whole team was so professional and made sure everything was right before we left out the door. I am going to recommend everyone I know to Jim McKay.”

“The team provided excellent service for my scheduled maintenance on my X7”

“I went in for only an oil change and the service advisor was very pleasant. The cost was reasonable through a special BMW offer for a 3 year oil change package, The waiting area was excellent - among one o the best that I have experienced over 30 years of owning BMWs and Mercedes. The only hitch was that it took longer than I anticipated (but accurate by what the service advisor estimated) and that I couldn't drive the car away immediately because the service indicator hadn't been reset.”

“Always responded willing to help. Offored to allow inspection”

“Sam was really easy to work with and direct and did his best to streamline the process.”

“Everything went smoothly, Matt and Kermit were very helpful”

“Spoke with dealership. Customer service was great and we moved forward with the car.”

“Always great service! Very professional staff.”

“Jennifer in service is awesome”

“The dealer was great being truthful with me recommended that I pay off the vehicle that I have now so I can improve my credit score so I could get a better monthly payment”

“As far as car dealership service centers are concerned, I am a Farrish fan, to an extent. When talking to service center members over the phone, they are professional, patient, and informative. In person, not so much. First all, you come into the service center and instead of being greated like an old friend, ie Cheers, you often time are left standing looking around and trying to find one of the handful of people who are doing nothing, to address you. The time before this one, the guy who greated me, made me feel like I was bothering him. This time, I just got ignored. So, proactively, I went person to person to the staff who were standing around. Finally, I had to find my car after I was directed where to go. The reason I give Farrish a 4 star rating versus a 1 is because of the ladies who handle the payments in customer service:Eryca, Holly, and Raquel. Wow!!! Though a little muted they do there work with pride, professionalism and great honor. They take on the frustrations of people like me who are annoyed by not being addressed when you enter the service center, and then being told that a part that you see online for $250 is being marked up to $850 with dignity and heads held high. They are patient and understanding. They are the epitome of professionalism. I was able to calm down and realize why I stick with Farrish, the people. And that matters to me. No, I don't like the mark up, but I suspect they are in the ballpark of what other dealers charge. I don't feel like Farrish has hidden fees or are trying to get every last penny out of me, so I will keep coming back. Yes, I would like to be welcomed when I come into the service center. Yes, I would like to be greated with positive energy, but at the end of the day, it is people like Eryca, Holly, and Raquel that will keep my coming back. --Wayne Warren owner of Jeep Moab Wrangler”

“Communicated by text. Everything went fine but I didn't not to pursue the vehicle.”

“The gentleman who helped us out was very nice. They had a lot of very beautiful cars on the lot. They would not allow us to take the car we were interested in to a mechanic for a pre-purchase inspection. We could have a mechanic come to their lot. That made me nervous and we chose to go somewhere else.”

“Friendly staff, amazing customer service. No haggle pricing.”

“Arrive for an appointment yet told it would be 3-4 hours only to try and sell services and vehicles is diabolical.”

“My service representative Leon King always exceeds my expectations.”

“This Dodge Ram appeared to be in very good condition and the history showed no accidents. I test drove the vehicle and was still interested. I did further research and found that one website showed that the Ram had been in an accident and had previous frame damage. I contacted the dealership to confirm if this was accurate. Two weeks later I have yet to hear back. I have moved on.”

“Extra responsive and friendly! The sales lady even did a walk around which included her photo!”