“I thought our experience here was top notch. We've gone to "bigger" dealerships and had miserable experiences, so I was expecting the same. Not what we got! Good communication and a great value on a car. They worked with us inside our budget and we walked away happy. Kind of like swimsuit shopping- a really hard thing to do!”
“Honest sales rep. Extremely cordial, and emphatic to my needs. Answered all my questions, and did not push me into a sale. I definitely would return for vehicle purchase in the future. I decided not to purchase based on current interest rates only.”
“Provided excellent service when handling my situation. Very well pleased with the staff of the service department. Professional and pleasant to work with. Very efficient in their duties.”
1475 Mount Vernon Rd, Newark, OH 43055
Buick, Chevrolet, GMC, Kia and Nissan Certified Pre-Owned
“On-line appointment system is terrible. They are always 2 hours behind. Recommend calling in and verifying when they will actually be able to perform service. Other than that, no issues with service department or employees. The on-line system simply does not give enough time between appointments. I hate arriving for my scheduled routine maintenance appointment (waiting), and then told upon arrival it will be hours before they can get to me.”
“First , the not so good. The scheduling system has a lot to be desired. Upon calling I explained that I had a 2021 Corvette HTC and that I AN ISSUE with the top NOT opening. The team member said that because it is a luxury car that I would receive a call back within 24 hours to schedule. So , I have a luxury car and my needs are put on the back burner. The person that calls to have a Traverse scheduled gets scheduled on the spot I assume. Hum something's wrong with this .
I made a trip to the dealership to try and understand what was happening. Tina & Scott came to the rescue. They looked at the schedule and put me on the books for the following week. Now , I understand that one of their Corvette techs was going on vacation , no sweat on my part I'll wait ,at least I have an appointment.
The problem with the top was resolved . Tina , Scott & Jet were extremely helpful in answering my question and listening to what I said . I was very frustrated , first that that top was not working and second that I was expected to wait 24 hours for a call back to schedule. If they would have told me on the phone that the first available appointment was 10 days away I would have accepted that.
Doesn't make sense from a customer standpoint.”
“My service was great and the advisor who helped me was the best. Very nice and informative went out of his way to make sure he called my warranty company and make sure it was covered. I appreciate them very much so, tyvm”
