by 2020 INFINITI QX80 LUXE/LIMITED Owner on 05/29/2026Verified Service
Really outstanding customer service, no attempt to sell you anything you do not need. I made an appointment and they got me in promptly and then regularly text you with updates including the inspection report when it is completed. Waiting room is comfortable and I could work while I waited. Highly recommend this service team!!
by 2014 NISSAN FRONTIER SV/PRO-4X Owner on 03/19/2026Verified Service
This shop is great. This is the second time I've had my truck serviced here. Both times Joshua was my service rep, and he is fantastic. He takes the time to listen, is personable and communicates very well throughout the entire process. The work has been done correctly and I am very satisfied with the results.
by Germain Nissan on 03/19/2026
Thank you for sharing your support for Joshua and the rest of our team at Germain Nissan! We hope to work with you down the road.
by 2014 NISSAN FRONTIER SV/PRO-4X Owner on 01/18/2026Verified Service
From drop off to pickup, the entire experience was easy and pleasant. The Service Rep, Joshua, was very friendly and personable. The communication was great, in person, and via text while my vehicle was in service. The electronic inspection sheet made it easy to read, understand and accept suggested services. When I got my truck back everything I requested was completed correctly, and the price was LESS than quoted!
by Germain Nissan on 01/19/2026
We are so pleased to learn about your seamless service experience with Joshua and the team here at Germain Nissan! Thank you for trusting us with your vehicle and for sharing your positive feedback. Safe travels!
by 2017 NISSAN ROGUE S/SL/SV Owner on 12/16/2025Verified Service
Efficient and quick. Simple oil change/tire rotation but felt like valued customer. I like the inspection and printout.
Was a bit chilly in the waiting areas; one of the managers was walking through and noticed it...and kicked up the temp control. Also brought around a basket of snacks (first time that ever happened. overall great experience.
by Germain Nissan on 12/16/2025
Thank you for sharing your experience with our team at Germain Nissan! We appreciate your confidence and support. See you down the road!
by 2019 NISSAN MURANO S/SL/SV/PLATINUM Owner on 12/12/2025Verified Service
I liked the service advisor, listened and was able to get my car serviced fairly quickly! I was annoyed after spending $1500 dollars my tire pressure was at 32, even after driving home, should've been done when it was being serviced at 35! I had to go out and do it myself! That's basic service that was done.
by Germain Nissan on 12/12/2025
We're sorry to hear this, thank you for your feedback. We are happy that your service advisor made such a positive impression, but it's clear we have room to improve overall. Your input is being shared with our service team so we can ensure our processes are more effective going forward. Please don't hesitate to contact us directly if there is anything else we can do for you. -The Germain Nissan Service Team
by 2015 NISSAN MURANO S/SL/SV/PLATINUM Owner on 10/24/2025Verified Service
I loved how attentive the entire staff was. I spent about an hour talking to the general manager of sales, got introduced to the new manager of service, and my technician. Paul even waited until my car was done to leave for the day even though he was supposed to leave an hour and a half beforehand! They take care of their customers!
by Germain Nissan on 10/24/2025
Thank you for sharing your fantastic review! We will be sure to pass along your praise to Paul and the rest of our team. See you next time at Germain Nissan!
by 2011 NISSAN MURANO S/SL/LE Owner on 10/20/2025Verified Service
Great service, but everything is so expensive! Diagnostics were $180 for each problem, and my car had 2! I can see why people put off repairs or taking their car to dealerships to get repairs done! Service coordinator, Paul A. was extremely helpful though!
by Germain Nissan on 10/20/2025
I'm glad to know that Paul's service stood out to you! We do our best to provide an exceptional level of care and I understand your concern about the cost. We appreciate your feedback as it helps us identify areas where we can improve. Should you have any further questions, please feel free to reach out to me. Best, Chelsea Ratliff - Service Director - 614-383-4321
by Lucretia W. on 10/19/2025Verified Service
The only thing I didnt like was the wheel lock key was not returned and I had to back to the dealership only for the mechanics to take their time looking for it and eventually they were able to find one that fit, but it wasnt the one I had when I purchased the car. I will order myself a new one.
by Germain Nissan on 10/20/2025
Lucretia, we apologize for the inconvenience. We will share this feedback with our team to ensure it doesn't happen again. Thank you for sharing! - The Germain Nissan Team
by 2015 NISSAN ALTIMA 2.5/S/SV/SL Owner on 10/11/2025Verified Service
I was promised a free car wash, but that wasn't done. He also recommended new rear tires, but they are only 6 months old, so that wasn't good. Additional, he recommended new brakes, but the tires were never removed to allow an inspection. I know this because the the inspection sheet I received did not indicate that they were removed. The oil change, however, was first rate.
by Germain Nissan on 10/13/2025
I apologize for the confusion, and I appreciate your feedback. It's concerning to hear about the inconsistencies with the tire and brake recommendations. We'd like to better understand what happened so we can address these issues with our team. Please give me a call at your convenience so we can discuss this further. Thank you, Chelsea Ratliff - Service Manager - 614-383-4321
by 2020 NISSAN MURANO SV Owner on 09/20/2025Verified Service
I've come to your dealership for years, I've had 3 different cars during that time. I had my rear brakes done and they forgot to check front. My brakes still squeak and I brought it back in to have the front checked and they told me they were fine for another 10k but some people get them done early and that they will just squeak until they're done. Makes absolutely no sense.
by Germain Nissan on 09/22/2025
I apologize for the dissatisfaction with our brake service and the confusion regarding the explanation provided. We value your long-term business and want to ensure that all of your car's needs are properly addressed. Please contact me at your earliest convenience so that we can discuss this further and hopefully rectify any issues you're experiencing. Thank you, Chelsea Ratliff - Service Manager - 614-383-4321
by 2015 NISSAN MURANO S/SL/SV/PLATINUM Owner on 08/15/2025Verified Service
Immediately greeted. Confirmed items I had scheduled. Offered items from scheduled maintenance that weren't in the service history. Offered a complimentary car wash (sensitive to desires of some to avoid mechanical car washing). Pointed me to the waiting area with complimentary snacks, etc. Came in to notify me that my car was ready.
Perfect customer experience.
by Germain Nissan on 08/15/2025
Thank you for sharing your experience with Germain Nissan! We're glad you felt well taken care of from start to finish. Safe travels!
by 2009 NISSAN GT-R/PREMIUM Owner on 07/03/2025Verified Service
I have a Nissan GTR that I got an oil change on and the tech got oil all over the underneath plastic and it drained out onto my concrete garage floor. And then I tried to get a hold of Chelsea at the dealership to explain this to her and she never returned my call after me calling three or four times leaving a message and my husband also called him so no I will not take my car back to the dealership.
by Germain Nissan on 07/03/2025
It's disappointing to hear about the oil spill and lack of communication you experienced. We strive for thorough service and prompt responses, so this feedback is concerning. Please reach out directly when convenient; we would like to address your concerns properly. Thank you, Chelsea Ratliff - Service Manager - 614-383-4321
by 2015 NISSAN MURANO S/SL/SV/PLATINUM Owner on 06/29/2026Verified Service
The only thing I would appreciate, is if they would include / consider Carfax service history when making their recommendations. They consider Carfax history when selling a vehicle, why not do the same when reviewing service intervals?
by Jim W. on 06/15/2026Verified Shopper
They do everything right. They responded quickly, asked the right questions and offered test drives. I am still looking as she hasn't made up her mind, but I will maintain contact to try to buy a third car from Germain.
by 2011 NISSAN SENTRA/S/SR/SL Owner on 06/15/2026Verified Service
Nice and clean waiting area. staff was friendly and knowledgeable and car was checked and repaired in a timely manner.
by 2015 NISSAN ALTIMA 2.5/S/SV/SL Owner on 06/11/2026Verified Service
As expected, service team was polite and very professional. One of the problems I had was resolved before I even handed over my keys, Future service recommendations were very appreciative and appropriate.
by 2015 NISSAN JUKE S/SV/SL/NISMO Owner on 06/11/2026Verified Service
The Service repair staff and cashier were top notch. They were courteous, friendly, and engaging. The service was quit.
by 2023 NISSAN ROGUE PLATINUM Owner on 06/03/2026Verified Service
Hate the "upsell". They told me the cabin air filter needed replaced for 80 plus dollars and I had just replaced it 10 days prior
by 2018 NISSAN MURANO S/SL/SV/PLATINUM Owner on 05/17/2026Verified Service
Both Greg & Tiana were very helpful. I especially want to thank Tiana for getting a lower cost with my rewards, very much appreciated her going the extra mile.
by 2015 NISSAN ALTIMA 2.5/S/SV/SL Owner on 05/12/2026Verified Service
Excellent customer service and professional atmosphere. Tiana, Charles, and the rest of the staff always begin and end the appointment with a valuable experience.
by Germain Nissan on 05/12/2026
Thank you for sharing your positive feedback about the outstanding service you received from Tiana, Charles, and the rest of our team. We look forward to serving you again in the future! - The Germain Nissan Team
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716 Customer Favorites
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Top Services Performed
Based on CARFAX Service History, Germain Nissan specializes in these services, in addition to many others.
Auto Maintenance
Oil Change
Tire Rotation
Top Makes Serviced
Based on CARFAX Service History, Germain Nissan specializes in these makes, in addition to many others.
What do verified customers think about Germain Nissan in Columbus, OH?
Verified customers who visit Germain Nissan in Columbus, OH rate this business 4.7 out of 5 stars, with 728 reviews. 716 customers favorited this location.
How can I contact Germain Nissan in Columbus, OH?
To reach the sales team at Germain Nissan in Columbus, OH, call (844) 891-3479. To reach the service department, call (888) 703-0398
How can I schedule a service appointment with Germain Nissan in Columbus, OH?
