“Service is always great! The check-in is easy and the waiting area is comfortable. Service is recorded and sent to you so you can see first hand what is being done!”
“Truly the most honest folks in the business. Their inventory is as described, clean and priced fairly. They processed our purchase expediantely and set up all we need for financing and licensing with ease and professionalism.
Our Go To place if we find ourselves in the mkt for a used car in the future
Thank you Mike and Matt”
“We went in looking for my daughter a car. I first reached out through CARFAX and received a response promptly. We scheduled a test drive and decided to purchase the vehicle.
The communication with the dealership was good they are very professional”
“I liked that Kenneth the maintenance Gentleman, Welcomed me with no hesitation on helping my problem. I didn't have a scheduled appointment; and he accommodated me.
Thank You!”
“Little sales pressure- Car appearance was super clean- fair price- Dealership compromised slightly on price which signalled they wanted my business. The sales and financing process also went pretty seamlessly. Overall- very pleased with Acura of Brookfield”
“My service advisor is so down to earth. Answers my questions. Recommends only, doesn't push. I feel like I'm making decisions. I'm treated with respect. Service is performed in a timely manner”
“I had scheduled an appointment for an oil change and a tire rotation. And with the service coupons I received from Wilde via email, I was thinking that I would be spending under $100 for the service that day.
Their service department found other items that needed to be addressed, and I ended up spending over $1800 that day. Yikes. Most of that expense was labor ($1434.61) -the rest was parts.
My vehicle was in their service department for just over 3 hours (3 hours and 15 minutes).
Rounding UP the service time to 4 hours means that their labor costs $358.65 per hour.
That seems outrageous to me.
And supposedly, the prices I was charged included 'every discount or coupon' available.
I wasn't very happy.
Then, I really felt STUNG when I went to pay and found out that the dealer just last week, added a 2% service charge to credit card payments. If I had been aware of this, I would have brought a check, a debit card or cash. But since I wasn't informed of this ahead of time, I ended up with an additional service charge of $37.14.
I'm not happy.”
