by 2019 FORD ESCAPE TITANIUM Owner on 11/04/2022Verified Service
The employees had No personality. Bad attitudes. I went for a recall and When I left, there was a check engine light engine light on my - Dashboard. So I pulled right back in and told them and The service adviser told me that he probably forgot to reset it after hedit after he did the recall. So so he did reset it and I was just irked because they are supposed to be professionals. I will never go there again
by 2018 FORD FOCUS SE Owner on 02/09/2022Verified Service
Totally disappointed with the customer service. The woman who wrote me up was in a hurry to go home and didnt even try to hide it. Tire rotation was never done due to swollen lug nuts??? It was completed the next day at a competitor. I was told the mechanic was just plain lazy. I had to wait for two weeks for this kind of service? Give me a break. Balise is starting to look good. Nuff said
by 2017 LINCOLN MKX RESERVE Owner on 11/02/2021Verified Service
Jacob M., The service advisor at Sarat Lincoln is TOP NOTCH!! The advice and guidance given during service on my vehicle is always sincere and trust worthy. Jacob truly cares for his customers and does not just push services or repairs. Sarat is well represented by Jacob.
Thank you Jacob for always taking care of my car and making sure I am safe when I am driving it! Laura Boggs
by 2020 FORD ESCAPE SE Owner on 07/25/2021Verified Service
I needed my inspection sticker which they took care of rather quickly considering there were others before me. I requested a check of my wiper fluid and they took care of that as well. In addition, one of the managers solved a problem with my registration since I have a lease & wasn't sent any paperwork. He graciously and quickly fixed that problem for which I am grateful. Am never disappointed at Sarat Ford. Thank you all.
by 2016 FORD ESCAPE SE Owner on 05/05/2021Verified Service
Carol coordinated my service very well
hence, the five stars. They didn't fix my broken tail light so I had to return to Sarat to get it fixed. After I got home the Second time, I discovered a tool left in my car so I took it back to Sarat.
That's 3 hours of driving for an oil change.
by 2017 FORD FUSION TITANIUM Owner on 02/08/2021Verified Service
I had service at the body shop which is separate from the actual service center. They did an excellent job fixing my problem the only issue I had was getting someone to answer the phone. I had to call 2-3 times (before someone picked up) to find out if my car would be ready by 5pm.
by 2011 FORD F350 SUPER DUTY Owner on 12/03/2020Verified Service
I WOULD GIVE 5 STARS BUT FOR THE COST OF SERVICE IS HIGH,THE SERVICE PERFORFED COST ME 1680 DOLLARS.235 JUST TO DO THE FUEL FILTERS ALONE.THGEY SHOULD WASH AND VACCUM YOUR VEHICLES FOR FREE WITH THE PRICE THEY CHARGE AN HOUR FOR SERVICE. HAD THE WORKS PERFORMED ON MY 6.7 DIESEL.PLUS HAD TO HAVE EGR COOLER REPLACED.Staff is very courtious.
by 2016 LINCOLN MKX RESERVE Owner on 09/07/2020Verified Service
Disappointing. I made an appointment for a recall Issue and dropped my car off the night before only to be told in the morning that they didnt have the parts yet so nothing could be done. Im curious as to why they couldnt figure that out before they made the appointment and I made arrangements to be picked up after dropping it off.
by 2018 FORD ECOSPORT SES Owner on 05/18/2020Verified Service
Even though the Covid-19 pandemic is/was still going on, the people are still as friendly and helpful as always. The work took a reasonable amount of time for an oil change, tire rotation and state inspection to be completed. A very nice experience, it was done before I realized it.
by 2012 FORD MUSTANG Owner on 10/24/2019Verified Service
Awful Service! I got my car inspected and was never told that it failed because of a slice in the tire. I didn't know it was rejected until I got into the car. When asked which tire it was the Service Rep said I don't know and made no effort to find out. TERRIBLE COMMUNICATION AND SERVICE.
by 2010 FORD EXPLORER XLT Owner on 10/23/2019Verified Service
Excellent service at Sarat Ford! I was warmly greeted, told how long to expect for service and enjoyed watching TVOn a big flat screen TV in a beautiful showroom/waiting area with coffee and water and fresh flowers! An excellent experience as always!
by 2012 FORD ESCAPE XLT Owner on 07/29/2019Verified Service
1st time since we bought the car that we had the worst service ever. It makes me think I don't ever want to go back. Had the brakes checked. Not 2 weeks later the brakes were badd again. 2 weeks after that the brakes went badd again. They must not have checked when they did it the 1st time period although they sure did charge for it. Terrible experience very disappointed
by 2010 FORD EXPLORER XLT Owner on 07/09/2019Verified Service
Fantastic customer service. Employees are knowledgeable and so helpful. Service done in a timely fashion. Love the drive through and wonderful amenities at Sarat Ford. It's all about customer service and always with a smile. It's why I keep returning. Excellent job!
by 2017 LINCOLN MKX RESERVE Owner on 04/22/2019Verified Service
Bradley the new service advisor at Sarat Lincoln kept me very informed on the progress of my vehicle as it was in for it 20000 mile service and made sure I was comfortable as I waited in the lounge. It is very refreshing to have great customer service and attention. Thank you Bradley and the technicians at Sarat!
by 2014 FORD FUSION SE HYBRID Owner on 01/12/2019Verified Service
Excellent customer service. I set up my appointment online and it didnt process to where it needed to show on your end. The gentleman got my car in for service and is ordering the replacement canister. Looking forward to hearing from him when it arrives for pickup. My car runs great. Thank very much.
by 2010 LINCOLN TOWN CAR SIGNATURE LTD Owner on 12/12/2018Verified Service
4TH visit for the same problem, visit # 3 they had the car approx. 10 days, almost 6 weeks to resolve, then only after they consulted an outside vendor I brought the car to after visit #3 to get a second opinion, surprising...where else would you bring Lincoln but to Lincoln dealer same dealer car was purchased at clearly not their best foot forward !
by 2014 FORD ESCAPE TITANIUM Owner on 11/18/2018Verified Service
I paid for a Works service and asked to have the current coupon for this service be applied to my bill as well as my accrued points. It doesnt appear to me that a discount was applied for service. I was also surprised to see that my yellow brake rating in April was now green. I guess the wear was now no problem? My confidence in the accuracy of your service reports, which I have relied on in the past, are no longer dependable.
by 2014 FORD ESCAPE TITANIUM Owner on 10/28/2018Verified Service
Service was OK, but... this was my first service appointment on a Saturday. Don't think I'll be doing Saturday appointments again! Vehicle was returned to me with footprint on floor rug. As it doesn't wipe off, I suspect that service man had oil on his feet. I think the service people are more careful on weekdays.
by 2017 FORD EDGE SEL Owner on 10/14/2018Verified Service
I was told that the battery was checked and was ok. I drove to Delaware last weekend didnt drive my vehicle got 3 days after the trip, my care wouldnt start . Took it to a local dealer in Lewes DE. They replaced the battery . It is still under warranty . I am a bit disappointed in the oversight by Sarst, Ed
by 2017 LINCOLN MKX RESERVE Owner on 12/13/2025Verified Service
Excellent guidance and transparency by service advisor Jordon L. Service performed in timely manner.
